I ordered 6 dresses in different sizes feeling confident that I wouldn't have issues with a return. WRONG
I was within the return time, spoke to customer service and they simply denied return.
The quality of the dresses were nicer then I expected and I could have bought my regular size. Now I have 6 dresses to donate.
Buyer beware just don't expect the ability to return.
And
You can't go to their site to leave feedback, they either pick the reviews or write them

I paid $20 extra to get my dress by time I needed it. Only now the tracking says it will not get here in time. They will not even refund my shipping charge. This is not the first time I've had issues with them but it will be the last.

I ordered 2 sweaters on Dec. 3rd for Christmas presents and everytime I check the tracking status (a joke). It says the same thing... it has been shipped and was in China somewhere. This status hasn't changed at all and it's now 1/2/17. I sent an email ticket inquiring about it and all I get is the same response... it's been shipped. Im so furious and after looking at all the reviews (after the fact) I don't anticipate receiving good quality clothing much less getting my order for quite some time if at all.

I love buying clothes from Modlily. They are many dress, tops and swimwear. They always have great sales and the deliveries are packed well. Great return policy. Everything is top quality and I've never been disappointed.

I purchased a set from this so called reputable company. When I took possession of the shirt, the zip at the front was crooked and the shirt was not correct in length. I sent a photos through of the shirt and they responded and told me that it was like the picture. Basically I am blind! After a few emails back and forth and me becoming more pissed off, they have offered me a 15 per cent store credit. What the hell good is that to me. I asked for a full refund or an exchange of the shirt. Both of which have been denied. Oh, I can send it back for a refund but I have to pay for postage again - not.
Will never buy anything from them again and have told all friends. Not go enough mod lily. You want a reputable online store. Treat your customers with respect. We are not idiots and have purchased something from you in good faith. Typical crap that we have to deal with from overseas purchases - my fault...

I've used this site a few times as I love the style and clothes it gives. I will agree with past reviews that the customer service will respond within a reasonable timeframe however I have had multiple orders at different times that the processing/shipping has taken months and months. I write to customer service and just get told to please be patient and that they will ship out soon. I've been given more then 3 different ship dates and to this day my original order (not the order that was an early order) is still in processing and I'm still told to be patient and wait a few more days. I had placed my original order the end of March. Here it is the beginning of May and still I am no further. I would not recommend if you need anything in a timely fashion.

Awful awful company. Promised 2 day shipping and I never had my order shipped. When I asked for a full refund (because they didn't ship in the time frame promised-or anywhere close to that time frame-or ever) they wanted to charge me $3 per item for cancelling my order they never shipped! Suffice it to say I went back and forth with them multiple times over several days until finally I had to file a dispute with Paypal. That worked - Modlily asked me to close the dispute and said they would refund my money in full. Which I did and they did - finally.

My wife has ordered outfits for herself and our two girls. After paying for expedited shipping we have yet to get our orders. Now grant you it has now been over 6weeks since we ordered. We have tried contacting customer service but continuously get the run around. It's one excuse after another. Now after 6 weeks we have the bottoms for one girl, one outfit came today for the other girl, but nothing for my wife or the remaining top. I will never be ordering off this company again. We had ordered these in enough time we had thought so we would have them for our ocean vacation. Yeah no such luck, we in turned ordered new outfits through amazon last week. Low and behold those outfits have arrived in time.

I've ordered from Modlily in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products. I ordered a thick geometric print cardigan and a leather jacket and I'm glad I've spent reasonable money on a product I love. Definitely one of my main online stores to order from!