Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Although the styles and colors are different from the usual choices, the delivery time is ridiculous! Almost a month from order date.
Sizing fits the lower end of the sizing chart (i. E., size M fits 8-10). Im more a straight 10 so 2 of my 4 items were too small.
Overall, for price & selection I was pleased. Hopefully the 2 items I kept will launder well so they arent a once & done, but I am a little worried.
I really like this dress. It's very cute and will be amazing for spring. The fabric is soft and light. Unfortunately, it is just way too tight around the bust area for me. I ordered a larger size than I usually wear to accommodate bc my boobs are huge, and it's really big around the bottom but so tight around the top that I can't move my arms back and forth in it. I would say to order with caution if youre a busty girl!
Modlily had one drawback. Addictive as product & prices can't be beat. Swimwear have several as a Floridian
I ordered 4 tops for my 1st order and when they arrived I was greatly surprised as they were a perfect fit and good material. I will definitely be buying from Modlily again.
I ordered two tops on November 6. My VISA was charged through PayPal on Nov. 8th. It is now December 28 and have not received anything. I emailed the company and they politely told me it was due to "severe weather" that the package was delayed, so please be patient. Two more weeks go by-- nothing. I just contacted PayPal and they said they will refund my money. I hope this is true. R
I loved the pieces that I've buyed on this website, the shipment for my country (Brazil) was really fast compared to other stores. There's so many options, so many products and the payment forms are great too.
Reached out to obtain information on returning 2 items, as they were simply wrong size for me.
(But very pretty)
Rylee was able to assist with the information needed, very quick and easy process. Thank you Rylee!
I have ordered from mod Lilly several times and I am never disappointed. Quality is always excellent. Shipping is always efficient. And price point is beyond compare
This company kept popping up on my fb page so I thought I would give it a try. BIG MISTAKE! MY swimsuit was ordered in March. It's the end of April and I still haven't received it. I tried to call the company, but there is a fake answering machine linked in LA somewhere. I am not ever ordering anything that pops up on my page again. These people pay fb to advertise their fake company and take your money. These people are becoming more and more desperate for money and they are using fb to do it.
I ordered two swim dresses (L) based on their measurement guidelines. One fit one didn't. The smaller of the two was at least two sizes smaller, proven by measurement and overlaying on top of the other. You would think that MODLILY would accept this as a Quality Control Issue on manufacturing and sizing. Oh no, they off load the problem to the customer, and will issue a refund if the customer pays for the return of the item, but did I miss something they did not provide the correct size in the first place, the error is with them. As an alternative they have offered me to keep it and give me a 50% refund - What use is that to the customer! So I took a long hard look at over 300 reviews of different items, Swimwear, Tops, dresses and guess what over 60% of the reviews stated that the items were too small.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I thought I would check them out and bought a few items... The clothing is of poor quality, smells of chemicals - AND - you can't return or get any response from them at all.
I have made numerous attempts to return, filled out the proper forms on their site, and still no response. It is a SCAM!
I have ordered from Modlily before and keep coming back. I have been very happy with the way things have fit me (X-Large). Everything has been true to size. Things are beautiful and I have received many compliments on them. The hardest part is waiting for my orders to arrive.
I love shopping at Modlily.com. They have good quality products and great shipping rates. I am always skeptical to order clothing online and this company has never disappointed me. I recently bought a maxi dress and it fit and looks great. The quality of the dress was amazing and I constantly get compliments about my dress.
I have purchased eight tops now from Modlily and they are all my favorite go-to tops. My very first order I placed, I did end up canceling because it was lost out in the world somewhere for two months. Since then, my orders have arrived very timely. The quality is great and the clothes are so comfortable, pretty and are true to size. I will definitely be buying more!
Ordered three suits, one was a two piece which you had to pick out size for bottoms. As soon as I ordered I knew I had not so called customer service they assured me they took care of it. When they arrived weeks later they were the wrong size! Without good customer service you got nothing.
I ordered 2 tunic tops from them. It took a month to receive them. One was way too tight and I hoped to return it. I have tried to go through the steps to return the item and it doesn't work. My password is continually being refused saying they don't match (when they do). Their "live chat" is never "live" and there is no other way to get in touch with them. This is a scam company and I'm sorry I trusted them. Buyer beware.
Dear Carole H
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered the largest size available, which according to my measurements, should have fit. Everything about the suit was fine...except the bodice. I completely 'fell out' of the top, no matter how tight I tried to tie the straps around my neck. Thankfully, I have a friend who should be able to use the suit.
I thought ModLily would have a nice suit for a 'big girl' like myself. Sadly, I was mistaken.
Ordered a dress and a top. The sizes are not true to their chart. The quality of fabric is SO poor and the dress looks nothing like the photograph. Plus it took 3 weeks to receive the products. We'll see if I get the refund which I have requested. Total SCAM!
So wanted to receive the tankini top i ordered October 10... but after 3 months and numerous emails to the company ( which asked me to wait 2 moredays while they checked on it.), i finally surrender. Calling Visa today to dispute the charge. Very disappointed.
Skirt was really OK and flattering on my legs. Really nice to put it on. Overall this was a really good buy. Great material not thin but not thick. I got lots of compliments. Even decided to order two more in red and white! Don't pass on this, you'll regret it!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Cheryl,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.