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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
812
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Singapore
1 review
0 helpful votes
Follow Frieson d.
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Came within good time
July 14, 2016

This is my first time buy from this site but i think i will be ordering more from here. Because the products came within a really good time. Not as some site that waiting so long. I also surprised by the quality of the fabric on their products for such a price. I would highly recommend this site!

Date of experience: July 13, 2016
Virginia
1 review
4 helpful votes
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Awful awful company. Promised 2 day shipping and I never had my order shipped. When I asked for a full refund (because they didn't ship in the time frame promised-or anywhere close to that time frame-or ever) they wanted to charge me $3 per item for cancelling my order they never shipped! Suffice it to say I went back and forth with them multiple times over several days until finally I had to file a dispute with Paypal. That worked - Modlily asked me to close the dispute and said they would refund my money in full. Which I did and they did - finally.

Date of experience: June 7, 2016
Pennsylvania
1 review
2 helpful votes
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My wife has ordered outfits for herself and our two girls. After paying for expedited shipping we have yet to get our orders. Now grant you it has now been over 6weeks since we ordered. We have tried contacting customer service but continuously get the run around. It's one excuse after another. Now after 6 weeks we have the bottoms for one girl, one outfit came today for the other girl, but nothing for my wife or the remaining top. I will never be ordering off this company again. We had ordered these in enough time we had thought so we would have them for our ocean vacation. Yeah no such luck, we in turned ordered new outfits through amazon last week. Low and behold those outfits have arrived in time.

Date of experience: June 28, 2020
Minnesota
1 review
0 helpful votes
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Shipping is a little odd
March 1, 2023

I ordered at the end of December and knew I was pushing my luck to get before vacation…I sent a message and they sent one super quickly so that was fabulous, but the rest didn't arrive until toward the end of February. So a little mixed bag of food and bad for shipping…the swim suits are absolutely adorable

Date of experience: March 1, 2023
California
2 reviews
3 helpful votes
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Way too small!
April 23, 2017

Never ever again will I order from a company that is not well known. My mistake not reading the reviews. The swimsuit was cute, but the XL was more like a medium and my 25.00 swimsuit would cost 30.00 to return. So screwed again! I had no idea the suit was coming from China until I got the tracking. Boo!

Date of experience: April 23, 2017
Texas
2 reviews
1 helpful vote
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Modlily are Lairs
April 26, 2017

I just got off the phone with the shipping company & they checked both Domestic & International & my package has never left China, & they also never get the shipping fees. So Modlily has lied all the way around. I will never order from them again, I have now asked for a full refund, now lets see what happens.

Date of experience: April 26, 2017
New York
1 review
0 helpful votes
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I've ordered from Modlily in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products. I ordered a thick geometric print cardigan and a leather jacket and I'm glad I've spent reasonable money on a product I love. Definitely one of my main online stores to order from!

Date of experience: September 26, 2017
Alaska
1 review
1 helpful vote
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Beware!
February 1, 2023

I ordered some beautiful tops from this place but I couldn't tell you how they fit how they feel or anything because I never received them. It has been over a month and a 1/2 I have been in contact with them numerous times and all I get an answer is please wait 7 days for update please wait 3 days while we contact the shipping company. The tracking number shows it just stalled and it says that it hasn't even been mailed so they lied to you and tell you that you'll get an update but nothing's been sent. I had to contact my bank to get a refund because all they kept telling me was wait wait when I requested a refund because I never got my package

Date of experience: January 2, 2023
Oregon
1 review
0 helpful votes
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Not as I had hoped
February 16, 2022

The tops arrived in a timely manner. I tried them on but none of them really fit the way I had hoped. So I started the return process, it is very long and drawn out. And navigating the page for returns is not very straight forward. It was quite frustrating at times. All I needed is the address to return them. I will not shop with them again.

Date of experience: January 17, 2022
Canada
1 review
0 helpful votes
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Pink shirt
August 15, 2022

I wrote as the top was more peach than pink. Within the day I got a reply. The response was kind and thoughtful. The issue was resolved to my satisfaction. I really like the product Modlily offers and the sizing is reliable. I normally take an XS but I ordered S and everything fits perfectly. I highly recommend this company?

Date of experience: August 15, 2022
Colorado
1 review
0 helpful votes
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ModLily Got it Right!
December 20, 2022

I received exactly what I ordered. It took a while to get delivered but I was provided a confirmation and tracking number that made it easy to know when delivery would take place. Product is as described and appears to be good quality. I ordered swimwear and the sizing is true to size. Sizing is a hit or miss for many online shoppers and I like that ModLily offers the 14/16 sizing rather than the 16/18, as the 18 can be rather large. Many sites have sizes that run way too small or way too big. ModLily got it right!

Date of experience: December 20, 2022
California
1 review
4 helpful votes
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I ordered a cute dress online and I received something with a different color and shape. Ugly quality too... I immediately said that the order was a mistake and asked how to return it. They are telling me that I have to return it to China, at my own expense. This is a joke!
Be careful, do not deal with this company.

Date of experience: April 5, 2017
Wisconsin
1 review
0 helpful votes
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LOVE THIS TOP!
January 30, 2022

My husband bought this top for me. Arrived faster than I thought it would in that he says he ordered it late during the busy holiday season. Looks wonderful and is very comfortable. I've received many compliments and find it looks good with any pants I pair it with. I dress it up or down. I use care when washing all my nice washable clothing (this top qualifies) by washing them on a delicate, cold-water cycle and laying flat to dry. Because I wear a solid size 12 blouse, Like this one is, I usually order large in all pullovers. A medium, although the chart says it fits a smaller (blouse size for me) would probably fit perfectly, but I don't mind the extra roominess since it's presently cold and I can wear a turtleneck underneath it. If I were not to wear something under it, I would choose to order a medium. I definitely recommend this top.

Date of experience: January 30, 2022
Washington
1 review
4 helpful votes
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Worst product ever!
November 12, 2016

I went out on a limb here, lurred by the prices, but really, what was I thinking. I bought 3 shirts. One was OK but didn't fit as well as it should have. The other two were terrible. Badly sewn, way too small (I ordered a Med and that is what the tag said but it fit like an extra small. Totally a waste of money. Don't do it. I never will again. Buy something of quality.

Date of experience: November 12, 2016
Vermont
1 review
2 helpful votes
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Love, love, love.
February 16, 2017

I've seen some bad reviews, but I was thoroughly pleased with my purchase. I had already heard to order the sizes much bigger than needed, and my dress fits perfectly. The colors are exactly as shown, and the material is way nicer than I expected. I couldn't be happier. I'm sorry some people have not had my experience, but I will definitely be doing more shopping at ModLily.

Date of experience: February 16, 2017
Canada
1 review
0 helpful votes
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Edgy mother of the bride outfit is perfect!
February 28, 2022

Saw this outfit in a shop. They could not get my size. My daughter found it on your website and ordered it! I was delighted when it came quickly, it is well-made and the price was so reasonable.
I found that most bridal shops think that the mother of the bride should look frumpy but this outfit is fashionable and fun! Thanks

Date of experience: February 28, 2022
California
1 review
21 helpful votes
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Bogus company
June 27, 2021

This company used another company's name, Jane. I ordered one pair of shoes and got 6 pair. The quality is crap so I tried to find a way to return and it never gets you there. No packing slip in package either. When I contacted Jane they said it's not them and couldn't help. I think they also sell under the name of Modlily. Avoid this company.

*

Date of experience: June 27, 2021
Sofia M. Modlily Rep
over a year old

Hi,Penny H.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and give you a solution.
Looking forward to your reply.
Sincerely
Modlily

Georgia
1 review
10 helpful votes
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Rip Offs
August 16, 2018

I bought items through this sorry company,,, they were too big and when i wanted a return all they would do was offer 20% and i pay return shipping. They order all their stuff from china and your lucky to get it in 30 days... This company has shady business practices so order at your own risk,,,, it sure isn't a risk to them!

Date of experience: August 16, 2018
Massachusetts
1 review
0 helpful votes
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After reading all the bad the reviews for this company, I was expecting the worst. First, it arrived at a very reasonable time. Second, I must say I was surprised that the bathing suit was pretty good material, although I think I should have gone one size up.

Date of experience: April 11, 2017
Japan
1 review
0 helpful votes
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Always cool
April 26, 2017

One of my favorite shopping website. I bought many products here, specially swimsuits are perfect quality.Its very comfortable fitting and feels great. Perfect fit! Great material. My daughter LOVES this website too.

Date of experience: April 25, 2017