About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I love the quality of fabric. It makes me look slim and sexy. Great product! The shipping speed was very fast, and all the items are perfect for the price. The biggest reason I love Modlily because its the payment is more convenient than other sites. I will buy again definitely.
I have dealt with several similar online stores n will now only do business with MODLILY. Their customer service rises above all the rest. Not to mention receiving the items ordered n not just anything they decide to ship. They also stand behind their products.
During the order phase, a 35 discount offer popped up, but I could not apply the FOUR codes at payment stage, online chat said she would apply the discount AFTER payment - that NEVER happened. Goods arrived looking too dissimilar to the advertised pictures - the Rainbow Gradient dress looked flowing, like chiffon, very pretty, but what arrived was a horrid polyester almost straight line dress with very subdued colours. All their clothing seems to be the same awful polyester. Quite clearly they just steal photos from other sites and reproduce rubbish. Now when I want to return sub-standard goods, I have to pay to do so. Won't ever be even clicking on their site ever again.
I ordered 2 items and paid for the speedy shipping 3 weeks before leaving for my vacation but item never came and said online it had been shipped. No one ever replied to my message and was never anyone to answers call for customer no service! Very disappointed!
I was about to place an order when I thought I should look at reviews. So glad I did! All bad reviews have the same answer from ModLily. Makes me believe they are computer generated. Watch and see... I bet they respond with the same on my response.
We could not find our package after it was said to be delivered. Modlily asked us to look again, which we did. No package.
The mystery was solved when one of my adult children had come by and moved the package without telling us.
The suit is perfect.
I placed an order with modlily, still waiting, it's been 3 weeks. Wish I had checked the reviews before ordering anything. If you work hard for your money, do not, I repeat, DO NOT purchase from this figment of the imagination!
I had a hard time deciding which suits to get - I ended up getting 2. Both are so beautifully made and feel good on!
Hello! I'm sorry to report that these people have an awful customer service department that did everything in its power to keep me from returning 3 items that I am now stuck with. I followed every rule for returning them but I could not remember which email I used to order so I was not able to obtain a return slip. I went back and forth with them until they finally told me which email I used but that it was too late to return my items. Now, if they were able to check the email In the first place, why wait till it was too late. I literally exchanged communication with them over 10 different times. They gave me the info right after it was too late to return. That's crap service!
Having just received a shipment, I realised I needed to downsize my next order, which meant changing the sizes of all 5 items. Sunshine made the change within 48 hours of my request (made at the weekend) and advised it had been done. No questions, no challenge, just changed as requested. Really pleased and looking forward to receipt of my items!
Garment described as " mini dress" is not a dress at all unless you are 6 years old.
Fabric is cheap, actual colors are awful! Delivery was by courrier and had to pay $24.00 customs duty on a $24.00 top! Worst product I ever bought online! Never again!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a few different swimsuits, using the sizing chart provided and they fit perfectly! One item wasn't available and I was refunded, accordingly. It took approximately 4 weeks, to receive my items, in Canada.
I will definitely be ordering from here again!
Ive bought some really pretty blouses & swimsuits. I have gotten a few items that were not how they looked in the picture but Modilly offered me great return solutions. Some things do take a long time to receive.
Ie buy anything from these cowboys. Long delivery time big customs cheque to retrieve parcel "free shipping" joke! Poor quality could not re-sell such cheap material. No reaponse whatsoever to complaint yet their advertising crops up everywhere and bombarded with emails to remind me of my mistake in ordering from them and getting me annoyed again. I am now convinced that the 5* rated reviews are a ploy and posted by them. Rant over.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Nice item but XXL bottom was 26" waist... top was a small also even though label said XXL... the chart measurements DO NOT match what thay send... My 1st experience... it should be very easy to return... not good customer service...
I cannot describe how pleased my wife was to receive her 2x dresses, The quality was amazing as was the service and delivery. Both Dresses although purchased on different days arrived down under in New Zealand over a week ahead of schedule. Fantastic, wonderful experience dealing with this supplier, highly recommended. Thank you team ModLily;-)
Size 2XL for an 18 might fit a size 12 person, all 3 items ordered are sized the same, almost a $100 order. Was able after some creative searching (all links in confirmation email did not work) to contact customer service and am waiting for their solution.
They say they will accept swimsuit returns if the sanitary strip is in place, but mine arrived without a strip AND when I went to fill out the return form they said swimsuits could NOT be returned, without any mention of a sanitary strip. This is blatant bait- and-switch advertising! The suit itself seemed of good quality but in the picture showed much more draping/pleating over the stomach area than the actual fit.
I received 2 bathing suits of the same style and size. One fit absolutely perfect while the other was clearly mislabeled by at least two sizes. It would not even go over my legs. ModLily refused to provide a free return on the item and insisted that I pay for the return. No amount of discussion with them could change their mind. I will never buy anything from ModLily again. Horrible customer service.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent materia. Awesome value! Never Had a Problem with me purchasing online. Trust worthy. I will shop here again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Karen B.
We are sorry that our products did not satisfy you.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily