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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
North Carolina
1 review
0 helpful votes
Follow Bollman M.
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It tool a little while to get my tops. In fact, I had decided to order a few more tops to see if was normally slow. I am spoiled with expecting things within a few days. The tracking was so vague that I wasn't sure where it was coming from so I couldn't plan on someone checking the mail if we weren't home. Otherwise, I have to say the tops were worth the wait.

Date of experience: May 11, 2024
Florida
1 review
0 helpful votes
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Great suit but sizing selection could be better!
August 22, 2022

I have purchased several suits. The first couple were returned for a smaller size. I saw on-site that we listened to customers and you could order different sizes for top and bottom. When I ordered my last suit I didn't see that option. When I received the suit which I love. The top was too small and the bottom was a little big but wearable. I was going to exchange but the order online said not returnable. I paid full price. So now I am searching at stores to find a top that will match the bottoms. This company has beautiful clothing and swim suits. The shopping is easy. Prices are great. That is my only issue. I would have ordered a large top and small bottom if I could. Thank you!

Date of experience: August 22, 2022
Nebraska
1 review
2 helpful votes
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BEWARE!
December 16, 2016

I ordered a dress online from Modlily on October 31. I have not received the order (today is 12/16/16). I have sent 3 messages and called the company. No response. The only entry when I attempt to track the package is that it was shipped. I will never order from them again and highly encourage others to skip this company based on my and other reviews. Very disappointing.

Date of experience: December 16, 2016
Maryland
2 reviews
3 helpful votes
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Poor Service
February 19, 2018

Clothes too small. No sufficient contact information at website. In order to exchange or refund you have to submit a request a "ticket" number which they will send you an email if they approve your request. Then they will tell you how to return the item. Additionally, I ordered some jewelry which I am yet to receive. I liked the look of their clothes, but their website is a mess and I am afraid I will be stuck with two items I can't wear. BUYER BEWARE!

Date of experience: February 19, 2018
Sofia M. Modlily Rep
over a year old

Dear Daniellia W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
1 review
11 helpful votes
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Unexpectedly received the coats.
December 31, 2018
Updated review

They are horrible. The picture shows them to be actual coats, with a flair at the bottom, shaped through the body of the coat. It looked like something you could wear to a party. In truth it is shapeless, bulky, and completely un-coat like. More like a sloppy sweater you've had and worn for 10 years, that your grandfather had worn 30 years before that. It is only good for dog-walking. Terribly misleading in the picture.

Date of experience: December 31, 2018

Think twice before ordering from this company.
December 11, 2018
Previous review

I had ordered 2 coats several weeks ago. Never received. Cancelled Visa with bank. Enquiry now gone

Date of experience: December 11, 2018
New York
1 review
2 helpful votes
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Too, too, small
March 29, 2017

I won't be earning any cash reward, because I can't give a positive review. I was very careful to read the sizing chart to make sure I would order the correct size and even the chart was misleading. The dress was at least three sizes too small so now am out my money and can't wear the dress. I would not recommend that plus size women in the USA order from this company. Sizing is incorrect.

Date of experience: March 29, 2017
Texas
1 review
0 helpful votes
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Great experience
August 28, 2017

Been a customer for a long time. Great prices, great shipping, never a problem... Love to buy products from them. Just about everything you need, convenience of home shopping, fast delivery, great price comparisons!

Date of experience: August 27, 2017
Oregon
1 review
1 helpful vote
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I have been trying to return items for weeks. Awful return process, there's no return address on package, service will not reply to email and phone number does not work. Awful company, clothes are cheap and ill-fitting, and now I'm stuck with them. Steer clear!

Date of experience: April 20, 2017
California
1 review
7 helpful votes
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Do not buy from this company! You wait over a month to get your order and receive cheap quality unfinished clothes, sizes are misrepresented. A large is meant for a child. Everything about their contact information is not true. Tracking your package is a nightmare.

Date of experience: June 7, 2018
Kentucky
4 reviews
0 helpful votes
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I usually hesitate to order clothes off line, especially overseas but the bathing suit I saw on their sight was such a nice cut and nothing like I could get in the states for the price. I received in about 3 weeks after ordering and I am very pleased with the flattering cut. I did order about 2 sizes larger than I normally get and it fits perfectly.

Date of experience: July 6, 2016
Texas
3 reviews
0 helpful votes
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Sunshine solved my problem
July 30, 2022

I submitted an order in early June and as of today July 30,2022 I have not received the order. I asked that the order be cancelled and my money refunded. This was accomplished overnight and my refund has been issued. Thank you, Sunshine for being so prompt to solve my problem.

Date of experience: July 30, 2022
TW
1 review
0 helpful votes
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Great clothes!
October 10, 2016

Just as described. Fit perfect. The quality was better than expected. I have bought several kind of clothes in this company and each is perfect. The price is low but the quality wont let you disappointed. Very happy!

Date of experience: September 8, 2016
Arkansas
1 review
0 helpful votes
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Takes forever and a day to receive merchandise
February 2, 2024

I love the clothes when I finally receive them. It placed an order on December 24,2023. As of today I have receive a partial shipment. This has happened to me in the past. This is not good business. I did not contact customer service.

Date of experience: January 26, 2024
California
1 review
0 helpful votes
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Great experience
August 26, 2016

Been a customer for a long time. Great prices, great shipping, never a problem... Love to buy products from them. Just about everything you need, convenience of home shopping, fast delivery, great price comparisons!

Date of experience: July 25, 2016
Australia
1 review
0 helpful votes
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Mixed experience
January 31, 2022

Plus: I nailed one good swimsuit out of three!
Was able to return the other two.
Minus: Sadly no place to refund goods in Australia, meaning much extra cost incurred in returns. Quality of the products was patchy. Very thin fabric on one, another did not fit despite being advertised on the Plus Size page. No return postage refunds.
Would I buy again: probably not, given the difficulty and cost of returns and patchy product quality.

Date of experience: January 1, 2022
Mississippi
2 reviews
0 helpful votes
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You must try
June 19, 2017

Hi Guys its my request to everyone you must try as they are the best in service and support. The clothing in Modlily is really wonderful. They are fashion and beautiful, with affordable price. I could not be happier with Modlily.It is a good website.

Date of experience: June 16, 2017
Australia
1 review
0 helpful votes
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Customer Service
September 26, 2022

Alice helped me with a package had gone missing. She answered my emails almost as soon as I sent them. She provided with shipping details, the courier and tracking number. The package was located. Can't thank her enough.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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Really nice clothes
June 29, 2017

I really like Modlily you can find anything you want if it not sold out, excellent customer service, fast and easy return, the best place with great prices. And the make the shipment right away really nice job.

Date of experience: June 29, 2017
Canada
1 review
0 helpful votes
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Smooth Experience
January 6, 2023

I ordered three items from Modlily and I am very happy with all three items. Ordering was easy. They have a ton of variety in their products to choose from. Pretty good filter system to narrow your search.

Date of experience: January 6, 2023
Missouri
1 review
0 helpful votes
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Great quality!
September 13, 2023

I'm so hesitant to buy clothes online because of crazy sizing or the quality is poor. I took a chance on ModLily because I loved the styles they advertised. When I received my first order I was overjoyed! Not only was the sizing spot-on, but the quality is great. I've made several more orders. I'm so tickled now when a package arrives, it's like Christmas! Thank you ModLily!

Date of experience: September 13, 2023