I ordered xxl. The suit was too big. Exchanged it for a large, which is what I normally wear. It is perfect. The exchange process was VERY smooth. Amazing customer service. I was careful to follow all instructions and paid $7 for return shipping. The price of the suit plus the $7 is still way less than buying the suit in a retail store. The suit is VERY well made. Good thick material. It was a great, easy experience start to finish.

I absolutely love your site and am hooked as you can tell by my number of orders and always items in my shopping cart. My first order my tops are quite large but I have already disposed of the bags they come in and you can see I went down a size and they are perfect. If I were to send back the too large ones for a size down am I penalized or what can we work out? I believe there were 4 of them. Thank you ModLily

I ordered 2 bathing suits. One fir. One did not. I went through the return request with a promise that I would be notified with instructions. Please call me at *******506 so I can get this done. Also I cannot use your website on my iPad. My keyboard won't come up. I have 2 new iPads with the same experience on both. Call me

I ordered 3 tops and I hate them all. They are cheap and look nothing like the pictures. The tie dye sweatshirt is a joke... made of some slick fabric with a 'picture' of tie dye printed on it. The beige and gray hooded sweater isn't anything like the picture. The gray floral is huge and some horrible fabric. I wont even try to return them after reading other reviews. I wish I had done that before spending over $100. Very disappointing. This should be outlawed!

The 2 piece bathing suit fits very well and is so comfortable! The best part about it is that the top is long enough to cover my thighs, which makes me feel comfortable in front of other people! So glad I bought this suit.

Although the items I received were all nice quality as shown online, I decided to return one on the last day of the eligible period. When ModLily actually received the returned merchandise, there was some confusion about going beyond the acceptable time limits. At first the refund was rejected, but then their Customer Service Rep, Sunshine, carefully reviewed the situation and was able to grant the full reimbursement (not including shipping) back to me. I can continue to shop with confidence here, but if I need to return something in the future, I won't wait to the last minute again!

My situation was dealt with very promptly and all the emails I sent concerning my order were responded to very quickly!
The issue was resolved within a very short period which nowadays is hard to experience and I'm happy with how everything was dealt with.
The team was also very polite, friendly and honest!
It's nice to know there are businesses out there that still value such good qualities!

Thank you so much, Modlily team!

Kindest Regards,
Vanessa.

Ordered clothes. Did not like. Returned clothes as dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? Our home is smoke and pet free. They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.

I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.

Ordered a shirt for my wife, received it and was too small. Requested a refund, got a shipping label, and promptly returned. Shirt was never worn, washed, but put back in the plastic bag that it came in and shipped back. A week or so later no word so I made a ticket on their website, and in a few days just like the other reviews here was told that I had returned a different shirt, that was stained and worn. I paid through Paypal, so I opened a case with them, hopefully they can get my refund from these scammers.

I got a dress from this site and it was a birthday gift from my lovely mom.So I wear it a lot and have washed it for many times already and they are still going strong. Really good quality and fit to size. I would like to purchase some other clothes by myself on this website. Nothing but compliments!