Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I received 2 bathing suits of the same style and size. One fit absolutely perfect while the other was clearly mislabeled by at least two sizes. It would not even go over my legs. ModLily refused to provide a free return on the item and insisted that I pay for the return. No amount of discussion with them could change their mind. I will never buy anything from ModLily again. Horrible customer service.
Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent materia. Awesome value! Never Had a Problem with me purchasing online. Trust worthy. I will shop here again.
Why isn't there a " NO STAR"? Now I have to give them a 1... ticks me off.
The blouses look very pretty but with reading the same reviews here that I read on Noracora's Site I'm not even going to chance ordering from ModLily. NoraCora saved my cc info and just used it to pay for somethings I just had in my card plus a couple of other things. Green and tan ugly shoes and a bandana headband? ( my hair is 2" long! Seriously?)
I filed a fraud report with my bank. Let Nora get the headache. They delivered the clothes ($165) yesterday. I'm leaving them unopened in my laundry room until this gets settled. Then bringing them to the post office as " recused. Not at this address. Let THEM eat the postage
Ordered items since February and still have not received it. I requested my money back but got a authomated service machine which kept on sending me the same report. Call and no answer. Customer service is very poor
I tried 3 or 4 times to checkout with PayPal and their computer wouldn't let me. One time I waited 45 min. While it said " processing ". After reading some of these reviews, I'm going to take that as a good thing.
Overseas order arrived in the timeframe advertised. Customer service is prompt to reply.
More peace of mind with text/email shipping updates. Will order again. Fits as described. I ordered Medium blouses- fit nice. I'm 5'5", 144lbs. Pleased.
This was my first time purchasing on this site. My order has been paid for, but I have yet to receive it. When you track the shipment it shows it has been is Mississauga for over three weeks. I have contacted the post office and chatted on line with ModLily numerous times and they keep saying they will track and expedite the order. As of today December 17th I have yet to receive what I purchased. I would purchase more from this company but without receiving my order I have no idea of the quality, fit etc. If my order does not arrive within the next five days I will be cancelling this order and asking for a refund.
Totally disappointing thin material cheaplook. Not like pictures at All! Pads in tops were disfigured ( bent indents) you get what you pay for Never Again! I will continue to spend good money on my swim wear rather then waste money
I love Modlily swimsuits. They are unique in that they are both modest and flattering. They hold up pretty well for the price— not quite as well as suits I have purchased in retail outlets for seventy dollars or more— but I got over five years out of the one piece I bought and it is still wearable, just starting to stretch out a bit. I love the bikini I bought this season. It also fit perfectly and it is modest so that I feel comfortable in a two piece even though I am middle aged and overweight. Not everybody who wants to go swimming is twenty and skinny. When I was twenty and skinny I wore different types of suits than I would choose now. Modlily has something for everybody— suits that would have looked good on twenty year old me and suits that are definitely well suited (pun intended) for fifty year old me.
Contacted Modlily this morning and had a reply immediately. My query has been dealt totally satisfactorily and completely. I cannot praise this Company enough. They act right away when there is a need to contact them and never fail to give excellent service.
Thank you in particular to Sunshine for acting with the speed of light. Much appreciated.
All good wishes,
Sheenah Oliver.
All easy. Post an time. No issues.
Two tankinis purchased. One great, other a little small. So always order larger, rather than your actual size. Both good quality. Both nice. Will definitely use this site again.
I've bought swimwear from Modlily before and that's why I've returned to buy some for my daughter. Always happy with sizes and colours as they are true to the pictures and sizing advice is pretty accurate. Delivery time is also quicker than expected. I highly recommend Modlily as the prices are quite reasonable for the quality.
This was my first time of ordering from you, I purchased 2 items same size. Ome fit nicely one did not. I didn't realize the return shipping cost and that refund was a site credit. The one item I kepp is great and I really liked the one I returned but the next size up would have been too big. With this in mind I will be ve very cautious as to what I will try to purchase again.
Had similar experience to the majority of reviewers, tiny sizes, poor quality, colours all wrong. Basically unwearable and not even fit to donate. Got into an email exchange with Customer Service, who offered replacement products if I posted a 'five star' review on this and two other popular review sites. With no faith that the replacements would be any better, I declined this offer, binned the goods, and chalked it up to experience. Shame, because if they actually did produce clothes matching the photos, they could do well, but the sole intention of this company appears to be to scam people.
Long time user. Have bought and sold everything from clothes to jewelries. Constantly evolving to protect users and make experience better. Modlily is a very good site for purchasing your flight always work me and am happy at the services
Awful SCAM "Keep your money" Why are the prices so good? Because it is a scam with NO products shipped to you. Just donate your money to charity, at-least it would go to a good cause and not to these thieving wolves! I only hope they get what they deserve and feel quite sure they will.
Ordered two swimsuits in my size. The cup sizes are way too small. I contacted them via ticket I the website, and they will only do a 20% refund! Nowhere onthe size chart does it state 'Asian Sizing', which apparently I should have taken into consideration..
Hi Rebecca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Waited a month to get merchandise. I ordered larger than usual size but couldn't even get shirt on! Customer service sucks. Going to eat the $30.00 loss and lesson learned. Wish I had checked company reviews first. My fault.
Buyer beware. When I gave a rating of 3 stars and explained it was due to swimsuit fabric being so thin that it wouldn't really hold "girls" in if doing any kind of activity, I got a message "you must purchase this item before writing a review." It was then taken off my list for "items to review". Review never showed up.
Ultimately I'd just say buyer beware. Review on site are filtered to make product look awesome, shipping takes MANY weeks, and fabrics are at least as cheap as could be expected for the prices.
I liked the swimsuit I had ordered but the size was too big. I sent in a ticket to return it but they told me that I should just keep it as shipping returns (paid buy the customer) are very expensive. They suggested I keep the swimsuit and then buy another at a discounted price. I could probably wear this one if I had too so I will just have to suck it up and keep it but I don't plan on purchasing anything else from them. It was my fault I did not check into returns more closely. When I searched a return on a swimsuit which I could mail back in a USPS envelope it is almost 7.00 Not sure if its worth it. Will have to think on this a little more.
So just use caution when purchasing. Thought the swimsuit was nice and a good price comparing it to what I have seen out there, but if it doesn't fit you might get stuck with it!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.