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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Pennsylvania
2 reviews
6 helpful votes
Follow Micaela D.
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I received 2 bathing suits of the same style and size. One fit absolutely perfect while the other was clearly mislabeled by at least two sizes. It would not even go over my legs. ModLily refused to provide a free return on the item and insisted that I pay for the return. No amount of discussion with them could change their mind. I will never buy anything from ModLily again. Horrible customer service.

Date of experience: June 13, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Pennsylvania
1 review
0 helpful votes
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Will Recommend
June 19, 2017

Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent materia. Awesome value! Never Had a Problem with me purchasing online. Trust worthy. I will shop here again.

Date of experience: June 19, 2017
Florida
2 reviews
11 helpful votes
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Why isn't there a " NO STAR"? Now I have to give them a 1... ticks me off.
The blouses look very pretty but with reading the same reviews here that I read on Noracora's Site I'm not even going to chance ordering from ModLily. NoraCora saved my cc info and just used it to pay for somethings I just had in my card plus a couple of other things. Green and tan ugly shoes and a bandana headband? ( my hair is 2" long! Seriously?)
I filed a fraud report with my bank. Let Nora get the headache. They delivered the clothes ($165) yesterday. I'm leaving them unopened in my laundry room until this gets settled. Then bringing them to the post office as " recused. Not at this address. Let THEM eat the postage

Date of experience: June 1, 2019
Florida
1 review
6 helpful votes
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Scam
May 28, 2016

Ordered items since February and still have not received it. I requested my money back but got a authomated service machine which kept on sending me the same report. Call and no answer. Customer service is very poor

Date of experience: May 28, 2016
Pennsylvania
1 review
5 helpful votes
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I tried 3 or 4 times to checkout with PayPal and their computer wouldn't let me. One time I waited 45 min. While it said " processing ". After reading some of these reviews, I'm going to take that as a good thing.

Date of experience: June 26, 2019
Georgia
1 review
0 helpful votes
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Good Experience
March 19, 2022

Overseas order arrived in the timeframe advertised. Customer service is prompt to reply.
More peace of mind with text/email shipping updates. Will order again. Fits as described. I ordered Medium blouses- fit nice. I'm 5'5", 144lbs. Pleased.

Date of experience: March 19, 2022
Canada
1 review
1 helpful vote
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First Purchase
January 16, 2022

This was my first time purchasing on this site. My order has been paid for, but I have yet to receive it. When you track the shipment it shows it has been is Mississauga for over three weeks. I have contacted the post office and chatted on line with ModLily numerous times and they keep saying they will track and expedite the order. As of today December 17th I have yet to receive what I purchased. I would purchase more from this company but without receiving my order I have no idea of the quality, fit etc. If my order does not arrive within the next five days I will be cancelling this order and asking for a refund.

Date of experience: December 17, 2021
Canada
1 review
18 helpful votes
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Swim suits
October 12, 2022

Totally disappointing thin material cheaplook. Not like pictures at All! Pads in tops were disfigured ( bent indents) you get what you pay for Never Again! I will continue to spend good money on my swim wear rather then waste money

Date of experience: September 12, 2022
Wisconsin
1 review
0 helpful votes
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Beautifully Designed Swimwear
August 22, 2022

I love Modlily swimsuits. They are unique in that they are both modest and flattering. They hold up pretty well for the price— not quite as well as suits I have purchased in retail outlets for seventy dollars or more— but I got over five years out of the one piece I bought and it is still wearable, just starting to stretch out a bit. I love the bikini I bought this season. It also fit perfectly and it is modest so that I feel comfortable in a two piece even though I am middle aged and overweight. Not everybody who wants to go swimming is twenty and skinny. When I was twenty and skinny I wore different types of suits than I would choose now. Modlily has something for everybody— suits that would have looked good on twenty year old me and suits that are definitely well suited (pun intended) for fifty year old me.

Date of experience: August 22, 2022
GB
2 reviews
0 helpful votes
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Always Excellent Service.
June 1, 2022

Contacted Modlily this morning and had a reply immediately. My query has been dealt totally satisfactorily and completely. I cannot praise this Company enough. They act right away when there is a need to contact them and never fail to give excellent service.
Thank you in particular to Sunshine for acting with the speed of light. Much appreciated.
All good wishes,
Sheenah Oliver.

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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Nice items
June 2, 2022

All easy. Post an time. No issues.
Two tankinis purchased. One great, other a little small. So always order larger, rather than your actual size. Both good quality. Both nice. Will definitely use this site again.

Date of experience: June 2, 2022
Australia
1 review
0 helpful votes
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Swimwear purchase
January 23, 2022

I've bought swimwear from Modlily before and that's why I've returned to buy some for my daughter. Always happy with sizes and colours as they are true to the pictures and sizing advice is pretty accurate. Delivery time is also quicker than expected. I highly recommend Modlily as the prices are quite reasonable for the quality.

Date of experience: January 23, 2022
Idaho
1 review
0 helpful votes
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New Experience
January 29, 2024

This was my first time of ordering from you, I purchased 2 items same size. Ome fit nicely one did not. I didn't realize the return shipping cost and that refund was a site credit. The one item I kepp is great and I really liked the one I returned but the next size up would have been too big. With this in mind I will be ve very cautious as to what I will try to purchase again.

Date of experience: January 29, 2024
Ireland
1 review
10 helpful votes
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Had similar experience to the majority of reviewers, tiny sizes, poor quality, colours all wrong. Basically unwearable and not even fit to donate. Got into an email exchange with Customer Service, who offered replacement products if I posted a 'five star' review on this and two other popular review sites. With no faith that the replacements would be any better, I declined this offer, binned the goods, and chalked it up to experience. Shame, because if they actually did produce clothes matching the photos, they could do well, but the sole intention of this company appears to be to scam people.

Date of experience: November 26, 2016
Alabama
1 review
0 helpful votes
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5 Stars
June 23, 2017

Long time user. Have bought and sold everything from clothes to jewelries. Constantly evolving to protect users and make experience better. Modlily is a very good site for purchasing your flight always work me and am happy at the services

Date of experience: June 23, 2017
North Carolina
1 review
3 helpful votes
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Awful SCAM "Keep your money" Why are the prices so good? Because it is a scam with NO products shipped to you. Just donate your money to charity, at-least it would go to a good cause and not to these thieving wolves! I only hope they get what they deserve and feel quite sure they will.

Date of experience: June 22, 2020
GB
1 review
0 helpful votes
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Ordered two swimsuits in my size. The cup sizes are way too small. I contacted them via ticket I the website, and they will only do a 20% refund! Nowhere onthe size chart does it state 'Asian Sizing', which apparently I should have taken into consideration..

Date of experience: May 11, 2016
Sofia M. Modlily Rep
over a year old

Hi Rebecca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Wisconsin
1 review
1 helpful vote
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Buyer beware
March 3, 2017

Waited a month to get merchandise. I ordered larger than usual size but couldn't even get shirt on! Customer service sucks. Going to eat the $30.00 loss and lesson learned. Wish I had checked company reviews first. My fault.

Date of experience: March 3, 2017
Minnesota
2 reviews
6 helpful votes
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Buyer beware. When I gave a rating of 3 stars and explained it was due to swimsuit fabric being so thin that it wouldn't really hold "girls" in if doing any kind of activity, I got a message "you must purchase this item before writing a review." It was then taken off my list for "items to review". Review never showed up.

Ultimately I'd just say buyer beware. Review on site are filtered to make product look awesome, shipping takes MANY weeks, and fabrics are at least as cheap as could be expected for the prices.

Date of experience: July 29, 2020
Pennsylvania
1 review
3 helpful votes
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I liked the swimsuit I had ordered but the size was too big. I sent in a ticket to return it but they told me that I should just keep it as shipping returns (paid buy the customer) are very expensive. They suggested I keep the swimsuit and then buy another at a discounted price. I could probably wear this one if I had too so I will just have to suck it up and keep it but I don't plan on purchasing anything else from them. It was my fault I did not check into returns more closely. When I searched a return on a swimsuit which I could mail back in a USPS envelope it is almost 7.00 Not sure if its worth it. Will have to think on this a little more.

So just use caution when purchasing. Thought the swimsuit was nice and a good price comparing it to what I have seen out there, but if it doesn't fit you might get stuck with it!

Date of experience: April 5, 2017