About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I ordered a red wine coloured dress but it is only the size of a short top nothing like in the picture where it's just above the knee. I could wear it as a blouse but it is 3 sizes too small.
They offered me compensation of US$7 and said it would cost me too much to return it for exchange.
My first time buying online and I'm very disappointed.
It's easy to say an item had a peculiar smell when they don't find any issues with your garments. All 10 items were tried on and put back in the same bag they came in immediately. If one had a smell they all should have had the same smell. And then not to refund the money is unacceptable. This happened on two separate large orders.
The ads, the styles, the prints, oh my, giggling just had to buy some... got my package today with several of the items missing and it's ok because I never want another piece of their JUNK in my house. Ladies do not do it, read the reviews all of the reviews from all sites. When they say medium is a 6 to 8 US what they mean is a medium is a 11/12. A large, well, I could cover my hubby's com fey chair with it. I have a dog, but, I would not even give these tops to my dog to lay on (they are big enough). Lesson number 45,671, I guess at 70 I'm entitled to that many. Think of me as your fairy godmother and stay away from here.
Love the swimsuits and their patters to choose from. My only problem is all my tops fit but the bottom shorts are way too short for the older generation and I had to go to another store to find some longer shorts that would work.The shipping is exceptional! Keep up the good work!
Merchandise was very different from pictures on website. Sizes were very small and material was cheap. Although they claim you can return items within 30 days, that's a lie as they don't respond and don't want to receive your goods back.
I was so disappointed when I received my order and their service.
Don't buy from them!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I absolutely love it! It is made very well and had nice detail. But it has a wonderful design that hides many trouble spots (bust, tummy, hips). On this dress it's really nice. Subtle but classy and just what I needed. Makes it look and feel sexy. Came nicely packaged and fits as expected.
I LOVE this dress. The material has a nice stretch to it, so it fits your curves nicely We were late to order so had to have shipped overnight. Item was delivered as promised, in ready to wear condition. Fit is perfect. Detail is fabulous, all the way around the dress. Very very authentic. Adorable! Highly recommend!
I loved the pieces that I've bought on this website; the shipment for my country was really fast compared to other stores. There's so many options, so many products and the payment forms are great too.
Dont order from this company... PERIOD... the service is terrible... sizes dont match your actual size... how do they not have a customer service telephone number? I wish i would have researched this company better before purchasing. There clothes on the website look great--but its a set up for the cheapest looking clothes you will ever see!
Hi Tailor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
This is my first time to bought clothes on Modlily. I have been more than satisfied when I received the swimsuits. Fits perfectly.It is so comfortable and easy, I have never had such perfect fit before.
After an original mess up regarding the order, I contacted Modlily directly. They took care of everything immediately and I received my order fast! They were wonderful to work with! I will definitely use them again!
The representative that handled my inquiry was extremely professional, responded quickly, and too care of my mistake when I ordered. I will definitely recommend Modlily to my friends! Thank you for providing such outstanding customer care!
All bathing suits I've purchased have been great quality. I wish your return policy was better. Having to pay the return postage makes the return not worthwhile. Most online companies are offering free postage for returns.
I ordered 6 shirts. They trickled in over a 4 week period. They were not near as nice as they appeared in the pictures. I tried them on and decided to return 3. They told me they were returned stained and were only refunding 50% of the cost. There were no stains or any issues with the items. It is clearly a scam, their way to make money. I am completely disappointed
All my suits fit well and the quality is great! The colors are bright and vibrant! When one suit was out of stock they let me know right away and gave me a discount on another piece.
I had thought my order was not on the way so, I contacted ModLily. They were very responsive and willing to assist. I actually got my product while I was inquiring.
I have never had any issues with my orders. I know transport has been slow at times for some companies. ALL is GOOD.
Modlily is easy to order from and sizes run true. They also keep you informed with tracking information on your purchases on a regular basis. The website is easily navigated and the delivery time very reasonable.
I ordered bathing suits tops that ended up being too small. Originally I requested a refund, but changed my mind and requested an exchange. The representative was cordial in communicating and active swiftly to my request.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi，BEVERLY H.
Sorry for the inconvenience.
Can you tell me your order number?
I will check and then give you a solution.
Looking forward to your reply.
Sincerely
Modlily