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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
477
returns
382
quality
447
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Comfort and Style
August 24, 2022

So very happy with the tummy coverage swim suits I purchased! They are good quality! Well made! They arrived in the window of time promised. Great experience all around! I'd purchase more items in the future.

Date of experience: August 24, 2022
Wisconsin
6 reviews
0 helpful votes
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Great Company, Great Employees!
February 13, 2022

I bought 2 beautiful swimsuits that to my dismay were too small. I was so mad because they were awesome swim dresses. Needless to say, I had to return them. My return process went very well thanks to the caring customer service team. My money was refunded back to my credit card & everyone was so good about it. I would not hesitate to purchase again AFTER I lose some of this extra poundage!

Date of experience: February 13, 2022
Washington
1 review
2 helpful votes
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Cute items, but delivered late.
January 26, 2022

I ordered three items on Nov. 29, and I was told the delivery window. They did not meet that window. When I called to chat online, they were extremely unhelpful. Just kept repeating what I already knew: "It's in the way to your address.". The tracking information was both inaccurate and useless. Saying it was in Carson, CA for three weeks. They blamed the shipper, but they picked the shipper. So don't count on your items being delivered when Modlily says they will be. They offered ZERO compensation. Not impressed.

Date of experience: December 27, 2021
Virginia
1 review
0 helpful votes
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Great fit and selection
April 24, 2023

I am a plus size person and it's difficult to find bathing suits that provide coverage, are comfortable and somewhat flattering. I was able to find several options that worked for me.

My only negative comments would be it costs $9.99 to return something, which in my case I had one $10 item I wanted to return, so that didn't make sense. Also, the fact that it took my order several weeks to arrive.

Date of experience: April 24, 2023
China
1 review
0 helpful votes
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Best Customer Service Ever
May 10, 2017

Excellent service, wonderful selection with good discounts and most always fast shipping. They also have very informative reviews, and should you encounter a problem with shipping, any errors whatsoever, or return inquiries, no problem as they are handled by an incredibly fantastic customer service

Date of experience: May 10, 2017
Idaho
1 review
0 helpful votes
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The products are of good quality!
May 16, 2022

I've purchased many items from their site. They're of good quality. They fit according to their size guide which is always wonderful! I've worn them all several times and washed them in hot water and they are
Still holding up. The seams are sewn well and the items look beautiful, even after months of wear!
Since the items are coming out of China / Shanghai, they, as well as many other products have sometimes suffered delays due to shipping problems. They still do arrive and they're in great shape!

Date of experience: May 16, 2022
Texas
1 review
1 helpful vote
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Very bad experience can't actually talk to anyone, y'all have taken over 70 something out of my account and what I did sent crack only getting half back. I have only ordered a swimsuit (top and bottom). I will never order from y'all again

Date of experience: March 24, 2023
Idaho
1 review
0 helpful votes
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Can not return
April 5, 2022

I bought four bathing suits. The tops were all to small. I wanted to return one. I kept getting the run around from customer service. They said I would be receiving a shipping label by email. This happened three times. They never sent it.

Date of experience: March 6, 2022
Ohio
1 review
1 helpful vote
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I have purchased dresses and bathing suits from ModLily for the past 4 years. The quality has always great, true to size for US women, and the clothing has always been the same as represented in the photos. I have had to return a few items and have not had an issue with that either. Every time I wear a ModLily item I get compliments. I especially love how they design bathing suits for real women of all sizes!

Date of experience: February 28, 2024
Texas
2 reviews
0 helpful votes
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I cannot write a positive review. I am very disappointed that I still have not received these items. My tracking doesn't even move. I've ordered items from other companies well after I placed this order and have received all of them. So, who knows if I'll even get the items. I'll wait one more week and then notify my credit card company if I do not receive the items. Needless to say, I won't order again.

Date of experience: April 11, 2017
Texas
1 review
0 helpful votes
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Its good
June 23, 2017

Its good - filled with many offers you just won`t find anywhere else with the prices you cant find in any other store. But just care to do some review on the seller. Once in a while, I will check other websites and find they have better deals, but it is rare. Modlily is the way to go for getting consumer products for a fraction of the cost, and many clothes offer free shipping on their items.

Date of experience: June 23, 2017
Wisconsin
1 review
4 helpful votes
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Returns
August 17, 2020

I was trying to do a live chat as I had questions on my returns. The live chat only allowed can questions that came up so I could even ask a question I needed to ask. Then if you click on their questions that where predetermined they can canned answers. They was no live chat available. That is a bit frustrating and then I went online to get a phone number but no phone is available. What retail business doesn't have customer service support that you can call. I will not be placing another order. Amazon makes it so easy to shop online. I'm just going to continue shopping through them.

Date of experience: August 17, 2020
Texas
1 review
0 helpful votes
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I loved my purchase
July 10, 2017

Good quality products. The customer server is helpful, and very professional. They deliver your product on time. All items true to size, great quality and beautiful style and comfort. I am in love with my purchase and I want more.

Date of experience: July 9, 2017
France
1 review
0 helpful votes
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I'm extremely happy with the service of modlily.com. Really amazing product, GREAT customer service, fast delivery. They are friendly, understanding and always fix the issue. Just simply the best out there!

Date of experience: July 15, 2016
China
1 review
0 helpful votes
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Love it
May 1, 2017

I loved this. It runs small but awesome and unique for me. Looks exactly like the picture. This purchase is definitely a hit to everyone. It fits great on me. I would recommend my friends to buy more from modlily.com.

Date of experience: March 30, 2017
KR
1 review
0 helpful votes
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Save money in modlily
October 1, 2016

Their designs fits me perfectly. I've bought several items from their site and no complaints at all. Everything was nicely packaged and promptly shipped. Here's a tip: sign up from FB and get coupons on special occasion and save money.

Date of experience: August 30, 2016
Israel
1 review
0 helpful votes
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достойный
November 15, 2021

мне подходит, мне удобно, меня это устраивает, fast service, the goods arrive very quickly, there are no complaints, what you order is what you get, the things correspond to the photos provided on the site, it is very convenient for me, it really suits me, the cost of clothes at reasonable prices, I save a lot of time and do not go shopping, especially during the pandemic, I'm glad I found this site!

Date of experience: November 15, 2021
California
1 review
0 helpful votes
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Not great
June 30, 2023

Two of the three tops were okay. Definitely a get what you pay for site. The light denim tunic was very disappointing but not worth the trouble for returning it. Buy a few to check it out before going crazy.

Date of experience: May 31, 2023
Massachusetts
1 review
0 helpful votes
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Affordable cuteness...
September 4, 2017

Very lovely and form fitting but classy dress. Hits right below the knees. Definitely recommend for my curvy girls looking for a nice date dress~ The delivery is fast so I can wear it on my friend's party. So nice

Date of experience: September 4, 2017
New York
1 review
3 helpful votes
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HORRIBLE! Worst EVER!
January 22, 2017

Same as what everyone else says! Garbage... save your money! When I wanted to return the item, they told me I would have to pay all the return and shipping fees TO CHINA?!?!?! And it says Easy Returns on their website!? BULL! Garbage and it takes FOREVER to arrive! Not worth even a half off the price they charge! Junk, garbage, sweat shop clothes! Avoid these scammers!

Date of experience: January 22, 2017