About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I love the fit, comfort and looks of these tops. So easy to launder and come out looking like new again!
I bought 2 styles of swimsuits. Both fit really well and quality was great. I was very happy with my purchase.
Your return policy is not true to its word. You say 30 day money back guarantee, but you credit it back to your companies account not to the clients visa company. I would never recommend you to anyone because I've been spending more Online chats and got nowhere. Repetitive answers. No resolution.
LENGTHLY CHAT TO FINALLY GET A REPLACEMENT ORDERED FOR THE RETURN. CLARA DID AN EXCELLENT JOB HELPING ME THROUGH THE PROCESS.
The clothes are a good quality. Run true to size. Lots of different choices and colors. People tell me that my top is beautiful. The next thing they say is where did you get it from. Do tell them and go ahead and order on line.
Poor quality clothing, horrible customer service and return policy. Would only offer me 30% refund when I wanted to return a defective dress! The panels of black on the dress are 2 different colors and material. Only able to email them, no customer service phone number. This company is a scam!
I ordered 4 bathing suits and they are top notch material. I accidentally ordered one suit in the wrong size but plan on exchanging it for the correct size. The others fit so well and they are the best material.
Love what I bought. Shipping was a bit slow but now a days most shipments are slow. Love the swimsuit I bought.
Very easy to use site. Love all the pictures of tops
Good quality and sent in a timely manner
Love the colours of your products
This review may not be completely fair as I have not purchased from them under this new name. But judging by the reviews and behavior I could al, post guarantee they are the same Hong Kong outfit disguising them as being from the UK or some other location and doing the exact same thing a number of other companies with very similar names have been doing that stole from me. Unbelievably good, but if they deliver anything to you it will be nothing like what you ordered (doll clothes nylon material), non existent customer support and no way to directly contact them or find out where the crap is coming from. Ads always look the same, different company name same endless complaints. We should all demand our money back from Google. They have been allowing this international company rip people off through their ads for years. Disgrace. I have stopped clicking on any Google ad. Cant trust them.
Ordered linen-felt like burlap. Finger went right through thin material. One XL item fits my size 8 daughter.
Ordered 3 day expedited delivery... got it in over three weeks!
Don't trust anything they say. Got a ticket number and we mail after email but did not reimburse me.
Terrible quality (word doesn't even belong here), NO quality, NO service.
Ordered on 4/13 and credit card charged that day.
Order SHIPPED 5/11 - almost one month later.
Website says 3-5 days processing. Should read 3-5 WEEKS.
I will follow up with another review if/when I get my orders.
Nervous about buying two swimsuits from this site, having bad experiences with other online stores.and was pleasantly surprised. Suits both fit perfectly and shipping was quick. I will definitely be ordering from them again.
I ordered and they took my money over 3 weeks ago. I have submitted 2 tickets, in which nobody has replied. Order says latest date for delivery would be today, 8-11-17. Still not here, tracking number doesn't tell you anything... Pretty certain I got ripped off too.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Excellent. Fast and prompt arrival given or take a couple of weeks but all goods, still faster than other company's that i have dealt with. Look forward to dealing with you also the items were a good fit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Barbara B.
Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you,
Looking forward to your reply.
Sincerely
Modlily