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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
1 helpful vote
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Horrible service
April 4, 2017

Never received order despite money taken out of my account a month ago. Customer service keeps saying they will hurry and rush order. Tracking # doesn't update, just says it's prepared for shipment. Shady!

Date of experience: April 4, 2017
New Jersey
1 review
14 helpful votes
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So just making you aware that many.of these reviews are highly suspect as being fake company driven reviews. It's a known practice. My personal experience is as follows...slow snail paced service, billed me twice, unable to reach anyone alive at customer service and the size/quality substandard. They market their items all wrong. They market to full sized plus women and use stick thin models. Very deceitful. Beware

Date of experience: March 6, 2023
New Jersey
54 reviews
292 helpful votes
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Item never received.
January 9, 2016

Placed an order December 1st and was told it would come in right before christmas. Never happened at all still waiting and a few days later my credit card numbers where stolen my bank said someone tried to take over $2000 from my account. Watch your credit card information guys there just like any asian website a fraud.

Date of experience: January 9, 2016
Canada
1 review
0 helpful votes
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Superb Service! Great Selections!
March 29, 2022

I've chatted with the Customer Service Agent to amend my shipping address. It was fast and easy. My concern has been resolved right away. They have great selections of stylish swimwear as well. Can't wait to get mine!

Date of experience: March 29, 2022
Washington
1 review
0 helpful votes
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Shipped quickly
September 23, 2017

The material is nice, a thicker but not uncomfortable stretchy cotton. Can't believe the price for what I got, happy with my purchase. Slim through the waist and flair just like the picture. Super sexy, you will love. Delivery was fast

Date of experience: September 23, 2017
California
1 review
0 helpful votes
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Surprised and Pleased
December 28, 2021

I love this shirt. It is not a heavy material rather more silky and very comfortable. Colors are vivid and bright.
More or an orange pink than deep red.
Order early as Christmas shipping was hectic but it arrived in time thanks to awesome customer care.

Date of experience: December 28, 2021
Japan
1 review
0 helpful votes
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Received several compliments
June 22, 2016

I found some very nice deals here when shopping for my desirable product and service. I've already received several compliments. I am happy to save on shipping by purchasing a couple of pieces at once.

Date of experience: June 22, 2016
Australia
1 review
0 helpful votes
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Great service
April 8, 2022

I have bought swim wear from this site. Well made, colourful and very stylish. Never had a problem, they are friendly and always helpful. The communication is outstanding. Will do business with you again. Thanks so much.

Date of experience: April 8, 2022
GB
1 review
8 helpful votes
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Just don't!
July 24, 2019

Ordered a top hideous cheap looking fabric. Have requested a return label, need to pay to send it to the US, although the return address on package is UK! Will see if I get my money back. I've heard that they often claim items are damaged or soiled so refund cannot be given. I only wish I'd read reviews first.

Date of experience: July 24, 2019
North Dakota
1 review
3 helpful votes
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Modlily literally posted photos from a Free People shoot on their website and when I ordered the shirt (expecting the shirt featured), it was a cheap copy made out of scrub material (the real shirt is supposed to be linen/cotton blend). I have been sending them emails for almost three weeks now demanding a refund but they just won't cooperate. It's unbelievable.

Date of experience: April 14, 2016
Sofia M. Modlily Rep
over a year old

Hi Lauren,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Georgia
1 review
3 helpful votes
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I guess due to they are in Asia you cant get any help, no invoice attached to order or info about returning if product is wrong etc... horrible customer service and overall unethical business practices

Date of experience: February 14, 2017
California
1 review
2 helpful votes
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Cheap and Tacky Trash
November 30, 2017

I received my shipment today (finally after 5 weeks) and I would not be caught dead wearing these shapeless, flimsy, poorly manufactured rags. They are, without a doubt, the absolute WORST garments I've ever seen in my many years of retail experience. Absolutely pathetic. Crooked hems and seams, loose pockets, stray threads, broken and missing stitches, cheap fabric so thin you can see through it. I bought 5 items, and I'd be embarrassed to be seen in any one of them. The shipping back to China nearly equals my investment. This crap isn't even good enough to donate to charity. Based on my experience, any positive reviews of this company could not have been generated by actual customers.

Date of experience: November 30, 2017
Sofia M. Modlily Rep
over a year old

Dear Mel S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

South Carolina
3 reviews
18 helpful votes
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This company shows up on Facebook, Instagram, and Pinterest. Unlike other legitimate online stores, they will take payment immediately and never send a confirmation, much less any merchandise. I placed an order 6 weeks ago & money was taken out of my account the same day. I have never heard from them. Beware. Do not let them continue!

Date of experience: December 9, 2016
Virginia
1 review
2 helpful votes
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WILL NEVER ORDER AGAIN
December 26, 2017

Horrible quality clothing, takes forever for your order to come, 2 out of 4 items sent were the wrong size, return policy is a nightmare. Wish I had done more research on this company before I waste my money.

Date of experience: December 26, 2017
Sofia M. Modlily Rep
over a year old

Dear Peggy S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
3 reviews
1 helpful vote
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Not good I
All my orders have had something wrong with them. Shame on you. From mary taylor
I received a top that was cut but gems were raw awful. Then dress picture did not convey try color of dress, now I get the blouse that is much too small for me. Your size charts are incorrect,

Date of experience: July 11, 2017
Sofia M. Modlily Rep
over a year old

Dear Mary,
Thanks for your feedback.
We have been devoting to offer good products with low price, it’s rarely that faulty items sent out, if it’s true, 100% refund will be issued.

Please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Iowa
1 review
14 helpful votes
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I've not received my order in 4 months. I don't get an answer or a call back about my order which says was submitted and order successfully.
I'm really questioning if this company should be turned into the Better Business Bureau of Investigations

Date of experience: August 23, 2016
Pennsylvania
1 review
0 helpful votes
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Good stuff
August 30, 2022

Fast delivery, quality clothes as represented in on line pictures. Sizing seems a little large but it could be me as I lost some weight over the last few months and did not measure myself before purchase.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Great Customer Service
June 1, 2022

Slow delivery but great customer service nonetheless! Was actually shocked to get an immediate and appropriate response to my communication regarding the order. Very happy about that.
Can't give 5 stars yet because I still haven't received order.

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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This site is a competitive online fashion store with thousands of trendy womens clothing.The customer service is very helpful and I were well informed about my order from shipping to when I received my item. Good value for money and I will definitely be using them again in the future.

Date of experience: July 5, 2017
GB
1 review
10 helpful votes
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Shocking!
November 26, 2015

Absolutely appalling product. Not like the picture, cheap material, bad sizing, stitching not straight, where do I end? Poor customer service, although they did respond quickly they would not offer a refund because of faulty item. Offered me 20% if I paid to send it back. Argued for days but ended up telling them to stick it! Trading standards cannot do anything as the company is in China. Do not shop with this site and please check details more carefully if you find something that is a bargain price elsewhere as there are a lot about! Below is a picture of the dress from the site and the one I actually received.

Date of experience: November 26, 2015