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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I have bought for 3 years. I have been satisfied when everything. For the most part you do receive your product quickly. I would recommend
Ordered 2 different dresses for a wedding. They are beautiful. The sizes are true as stated. Will be ordering again for other items.
I am a bit skeptical about on-line ordering from a new source, but I have been happily surprised by Modlily. I first ordered 2 dresses - both of them were a perfect fit, and true to the colors depicted on line. I followed this up with an order for 5 tops. Again, all were perfectly sized, good quality, and looked as pictured.
Very fast delivery and clear communication.
The product was as described and true to fit
Ordered two items so I would meet the minimum and not have to pay shipping, Received one item that was ordered, the second item never shipped. When I contacted customer service I was told, it would be shipped by a set date, which is when I needed the item for a trip. The day after that day came and went, I contacted customer service and found out the item has been on back order and they never even had it in stock, so I cancelled the item. Now the company is charging me a shipping and insurance fee. I would NOT have ordered the item if I had to pay the shipping and insurance fee because that made the item overpriced. After weeks of dispute, Modlily refuses to refund the shipping fee. This was their fault for not having the item in stock. I should not have to pay an additional charge for them not honoring the order. I have filed with my credit card company for dispute.
I never received my second swimsuit! Very disappointed!
I bought 4 bikini sets thinking I would like at least one out of the four. I kept them all! It is so hard to find bathing suits that fit right. These were perfect. Will buy more in future!
Beaucoup de choix, livraison rapide, je suis contente de mes achats et ce sont des prix raisonnables.
Excellent Thea was the best I have ever worked with
I requested an exchange for a larger size on two items, this was immediately put into motion excellent service
Easy, enjoyable purchasing, everything so easy add or subtract until you have everything you want to purchase, should it arrive & not be 'just right' easy exchange or returns
After 5 weeks said delivered, was NOT. They resent, still nothing. Now ignoring me. Just want $ back
I ordered 2 pairs of tankini with short length pants. The size was true to measurements its a great fit. The quality looks great too.
Once I figured out what size I am with Modlily. I am always dreaming of what my next purchase will be from my favourites.
I have ordered a total of three swimsuits. Two of them I'm very, happy with. The third one not so much. But overall delivery was good. Prices were good. My experience was good.
I ordered clothes from Modlily which were sent in two different packages. One package was delivered. The other was not. Customer service was no help. They keep telling me to check with my post office which I have repeatedly. I will not buy from them again.
Modlily has been a lifesaver for me when buying clothes. I really have a hard time buying age-appropriate clothes in department stores. They either make me look like I'm trying to look 20 (I'm 78) or they look like they belong on a 100 year old. Everything I've gotten from them has been beautiful and fits well. This is my go-to place when I need clothes.
Great products. Great fit! Selection is overwhelming. Always my go to place when I need something specific.
I was skeptical and worried if the top I ordered would be true to size and look like the picture on their site. I was also worried about how long it would take to get it.
It fit & looks great and received within two weeks.
Sent a dissatisfaction about my swim suit. No response. I'm still waiting for a reply.
Really happy of my cloches y receive! Fast et great services, I order two times and each times everything are perfect
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.