Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Australia
1 review
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Send Message
Share Review
Report Review

Happy swimming
January 24, 2025

I purchased my swimsuit wow how flattering it is many compliments looks fabulous on great quality definitely recommend to all young/ mature age as I am I feel very confident in my new swimsuit ticks all the boxes I have already purchased another design swimsuit looking forward for for it arriving my 1st swimsuit was delivered fast

Date of experience: January 24, 2025
GB
1 review
0 helpful votes
Follow P H.
Unfollow P H.
Send Message
Share Review
Report Review

Beautiful tankini
February 1, 2025

I have at to return this as it was too small, but going to exchange for a bigger size. Was so easy to return.
The tankini is just like the photo.
This is the first time I have used ModLily and it will not be the last time.

Date of experience: February 1, 2025
Indiana
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Send Message
Share Review
Report Review

Correct Items
January 13, 2025

Please make sure that with this order I receive what I ordered, the correct merchandise. My last order was incorrect. Two shirts were incorrect, and you sent me 2 pairs of the same pants, at not the blue jeans I ordered.

Date of experience: January 13, 2025
New Jersey
1 review
0 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Send Message
Share Review
Report Review

I love your suits, they fit well except my butt is too small, the elastic not tight enough for me, however I am small, besides that I love what I have ordered

Date of experience: March 20, 2025
Canada
1 review
0 helpful votes
Follow Louise W.
Unfollow Louise W.
Send Message
Share Review
Report Review

I can't stop ordering.
February 1, 2025

I have been so pleased with everything I have ordered. I was uneasy but everything has come and has been just what I ordered. Even when Canada was experiencing a postal strike they kept in contact and compensated me for a delay that wasn't their fault. Their clothes are so bright and pleasing

Date of experience: February 1, 2025
Maryland
1 review
0 helpful votes
Follow Susan R.
Unfollow Susan R.
Send Message
Share Review
Report Review

First time buyer
March 26, 2025

My first experience with Modlily. I ordered swimsuits. One fit, the other did not fit the chest area. I returned the one for exchange. So far return was seamless, but waiting for replacement swimsuit to arrive. I'm hoping for a good fit.

Date of experience: March 26, 2025
South Carolina
1 review
0 helpful votes
Follow Shelly C.
Unfollow Shelly C.
Send Message
Share Review
Report Review

Not my first order!
April 8, 2025

I'm buying again! That says something. I spend a ton of time in swimsuits in the summer. These suits are affordable and I can have a whole wardrobe of swimwear that fit well and don't break the bank. So many are "family" approved for cookouts and poolside fun without a coverup!

Date of experience: April 8, 2025
Massachusetts
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Send Message
Share Review
Report Review

Ordering from Modlily
January 10, 2025

I did a FB chat with Dharani this morning who made the experience go to a 5. Last night I went to place an order, however it gave me a different delivery date for an expedited order than when I was first adding to my cart. Therefore, I did not place last night as the dates were further out. Discussed the issue with Dharani and she put a rush on my order so that I would receive by the date that came up originally. She made the process a very good experience vs not so good. Great customer service!

Date of experience: January 10, 2025
Canada
1 review
0 helpful votes
Follow Kathyrn D.
Unfollow Kathyrn D.
Send Message
Share Review
Report Review

First time shopper
April 12, 2025

I ordered one takini set, it's beautiful and comfortable.
Then I ordered another top to go with the shorts. I hope the next one is as comfortable.
I would like to see in the plus sizes with more support in the cups with the wider straps.

Date of experience: April 12, 2025
Kentucky
1 review
0 helpful votes
Follow Darlene L.
Unfollow Darlene L.
Send Message
Share Review
Report Review

Overall ratings
December 29, 2024

Products are lovely in looks
Many products look like sweaters, but are not- very thin
Most all have sleeves too long
Unsatisfactory returns- no money refund, only a 30% credit toward future purchases.
A little inconsistent in fit- some fit fine, done too small. Makes ordering future items difficult.

Beautiful and unusual designs- need to be heavier for winter.

Date of experience: December 29, 2024
Virginia
2 reviews
0 helpful votes
Follow Stacy W.
Unfollow Stacy W.
Send Message
Share Review
Report Review

LOVE EVERYTHING
April 6, 2025

I have been ordering from Modlily for years and have loved every suit I have gotten. Great quality and fast shipping. Just order my 9th and 10th suits today!

Date of experience: April 6, 2025
Nevada
1 review
0 helpful votes
Follow Kelli K.
Unfollow Kelli K.
Send Message
Share Review
Report Review

Fit!
March 26, 2025

Looking forward to seeing how they fit! I'm between a medium and large, ordered a large. I'm a size 8-10 curvy pants and 36DD bust. I'm 5'6 and 140lb. I'll let you all know!

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
Follow Sandy N.
Unfollow Sandy N.
Send Message
Share Review
Report Review

Not impressed
January 11, 2025

Package sent to wrong address first then shipped to us here in Florida supposed to have before Christmas at our regular house address here for the winter received here finally package was not in good shape then charged postage was supposed to be free shipping still waiting for second package not real impressed

Date of experience: January 11, 2025
California
1 review
0 helpful votes
Follow Kathleen G.
Unfollow Kathleen G.
Send Message
Share Review
Report Review

Easy shopping
February 27, 2025

It is easy to use site, so we will see if I get items in a timely fashion as I paid for expedited service

Date of experience: February 27, 2025
California
1 review
0 helpful votes
Follow Jen E.
Unfollow Jen E.
Send Message
Share Review
Report Review

Nice quality and very colorful
March 14, 2025

Lots to look at and explore, but too many emails.
The clothes take awhile to arrive so make sure you're not in a hurry.

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
Follow Barb N.
Unfollow Barb N.
Send Message
Share Review
Report Review

Excellent
March 25, 2025

Everything thing went well. Can't wait to
Get the clothes. My mom loves yellow so I
Ordered this shirt for her for Mothers Day!

Date of experience: March 25, 2025
Ohio
1 review
0 helpful votes
Follow Debra S.
Unfollow Debra S.
Send Message
Share Review
Report Review

Great selections
April 17, 2025

There is a great variety and the prices are very reasonable. I'm excited to try these on. It would be helpful if a letter counter were available.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
Follow Barbara F.
Unfollow Barbara F.
Send Message
Share Review
Report Review

Swimsuit purchase
April 28, 2025

Loved the suits I purchased. They were true to size and fit perfectly. Delivery took a while, but Modlily keep me apprised of the shipping details.

Date of experience: April 28, 2025
Tennessee
1 review
0 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Send Message
Share Review
Report Review

Your order form should be more friendly
February 19, 2025

It's not so easy to place an order. Should be easier
I probably would have ordered another item if it had been easier.

Date of experience: February 19, 2025
New York
1 review
0 helpful votes
Follow Becky D.
Unfollow Becky D.
Send Message
Share Review
Report Review

Modlily shopping
April 23, 2025

. always been great love everything I have ever bought. All clothing so far has fit true to size. Always arrived as promised.

Date of experience: April 23, 2025