Modlily is without a doubt, hands down, the best place for anyone that loves dress! They literally have anything and everything that your heart could ever desire. I honestly cannot get enough of shopping at Modlily. I have been shopping there for years and years and I have never been disappointed with any of my experiences with them.

It was my very 1st order that was supposed to be no postage charge yet I had to pay a small amount ($4.06) to pick it up.
I then had to exchange an item due to size and had trouble getting return label printed.
When item got back I was informed I had to pay postage to get the correct size item sent.
I asked for a refund on postage I already paid on original shipment. Customer service adjusted postage, but I messed up when I went to PayPal (as guest) and paid the full $9.99 amount. Customer service again took care of it and issued a refund to PayPal on my credit card.
As you can probably tell I rarely shop online for anything, but this great customer service is why I would purchase from modlily again.

Haven't received package. Ordered 3 weeks ago and paid expedited shipping which stated I would receive in 10 days. Have tried their online chat twice and today (June 15th) received email stating order shipped and should arrive between June 3rd-June 7th. How is that possible? Online chat gave me a tracking # today which I checked tracking and label was just issued. DO NOT pay extra for shipping. It is non refundable and does not help.

I'm very happy! I have purchased and received 7 shirts so far from ModLily. They are all true to size (true to the Size chart). And they don't shrink in the washer or dryer and come out of the dryer with No wrinkles! I'm very happy with ModLily products!

Worst customer service I have ever experienced! I ordered an item correctly from their sizing chart and when it came it felt 3 sizes too small. I wanted to return the item for a refund and it was a back and forth debate with modlilly trying to say it was my fault the item did not fit, I did not research sizing well enough, which I did. After 5 emails back and forth, I'm done... keep the item... it was made out of very cheap material not worth the headache of dealing with this company. Final outcome... I am out money for a shirt that I will never wear!

I ordered three dresses 4 months ago and two of them have not arrived by July.

The one that did arrive did not fit. Tried to contact the company to arrange a refund and return as well as to track down the other two dresses. Have received no response from the company.

Definitely will not order from this company again and hope to some-day be able to get my money back for the ones that have not arrived and the one that I am trying to return.

Will be reporting the company for Credit Card fraud tomorrow.

Buyer beware
Gordon and Susan

So far everything is great, I have ordered two items. I received one

I was excited to see so many fun and unique tops and dresses at reasonable prices. But the reality was very different. I ordered 2 tops and 1 dress. The tops were cheap looking and one felt like wearing a plastic bag. But the biggest disappointment was the dress. The color, which looked red on the site, was actually pink. And the quality of the materials and workmanship was also cheap! Had planned to wear it to a wedding but now, I'm back to shopping. Save your money and time. And btw, it took a month to get the two tops!

I sent some stuff back because I didn't like the way they looked on me, and was told I had missed the 30-day return window. ModLily were very courteous but kept saying that they could not issue a refund. The ticket system to communicate with them was very easy to use and after I asked them to take a second look, they acknowledged that it had been their error and promptly issued my refund. They were very apologetic and I really appreciate that it was so easy to contact them and then that they were able to review and recognize their error. I wish all online retailers were so easy to speak to!

Although I haven't received my order yet I will say this company has great cunstomer service and fast order fulfillment. It takes a little while for the product to reach you but as long as you plan ahead this shouldn't be a problem. I had a second order that, unfortunately, was cancelled because they were out of stock. They refunded me almost immediately. You can't complain about that.
Overall I am sure I will purchase from them again and would recommend them to others.
Can't wait for my shipment to arrive