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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
477
returns
382
quality
447
This company does not typically respond to reviews
Virginia
1 review
1 helpful vote
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Saddled with inferior clothing that costs more to return and poor customer service. They make a living by selling 1x and that's it. Oh, by inferior, if you like clothing made of shiny flag material, this place is for you.

Date of experience: June 5, 2022
Idaho
1 review
0 helpful votes
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Timely & beautiful
February 17, 2023

I was leery of ordering from ModLily, but am SO glad I did! Not only did I find the perfect wedding dress for me, it was delivered in a timely fashion and fits beautifully!
Will I order again? Most definitely!

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Cute swimsuit
June 14, 2024

I ordered this swimsuit for an upcoming trip to the beach. The colors are bright and vibrant and I'm happy to see the medium fits me well! It's to too snug or big!

Date of experience: June 14, 2024
Iowa
1 review
2 helpful votes
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Very disappointed!
September 13, 2017

Wish I had done more research before I ordered. I only ordered because the website made it sound like no hassle returns. I received everything I ordered but nothing fit right and contacted them immediately to process a return. Received an email back offering a 50% refund if I would just keep the product. In the same email it said that if I was not wanting to keep the items they would send me an RA number and the address to use for returning. I responded right away that I wanted a full refund. I have not heard anything since. There is no phone number to call or email to try to be in touch with them. I'm sure they will say I have waited too long. I have been trying weekly to get this resolved but I don't know how else to proceed!

Date of experience: September 13, 2017
Sofia M. Modlily Rep
over a year old

Dear Elise G.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Nevada
1 review
0 helpful votes
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Amazing sales
September 26, 2017

I am in love with Modlily.com! They always have amazing sales going on and adorable clothes for every occasion! All their clothes are cute, classy, and there is such a wide variety of options for every girls style. This is for sure the first place I go to do my shopping. At such amazing prices its truly hard to beat (even against all the name brands out there). I love sharing the site with all my friends. They ship fast and are by far my favorite site to shop!

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Just received my products. I had ordered jewelry. The quality of each and every product is very good. The designs are trendy and unique. The website also keeps updating stocks very often. My package took exactly 2 weeks to reach me, which is fast considering the shipment is from China. I am very satisfied and will definitely order again.

Date of experience: September 13, 2017
Canada
1 review
0 helpful votes
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Help with a refund due to out of stock items
March 30, 2022

The person that helped me responded to my message extremely quickly. They were polite friendly and very accommodating. I would never have a problem dealing with Mod Lily in the future. I enjoy their product and now I have had a chance first and dealing with their sales representative. Thank you so much for your help and kindness. Angela

Date of experience: March 30, 2022
California
1 review
0 helpful votes
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Product is just like shown on picture
August 6, 2016

It is a beautiful dress, perfect for summer. Just like shown on picture. Due to the low price I was expecting some kind of cheap material, but I got so surprised when I saw the good quality of this dress, It does not look cheap at all.

Date of experience: July 5, 2016
New York
1 review
0 helpful votes
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Flows nicely
August 25, 2017

I love this top... beautiful color and very nice material quality... flows nicely! For the price it is a must have. Dress it up or down with you whatever your color skirt, pants or jeans and jewelry, and shoes of course and you are set to go.

Date of experience: August 24, 2017
California
1 review
0 helpful votes
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Love them
September 15, 2017

This company is wonderful. Shipment was faster than I was expecting. They take care of your questions. Great service and fashionable clothing! 3 shirts were amazingly cute. Great quality clothing. I love shopping here! :) I have bought dresses skirts tops and bottoms in another order. Love them!

Date of experience: September 15, 2017
Georgia
1 review
6 helpful votes
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Pissed
March 17, 2016

I placed an expedited order on 3/9/16 and my shipment hasn't been shipped. I've created many tickets and no one has contacted me. This was my first time shopping online and thanks to Modlily and Rosewe I'll never shop online again. I just want my money back

Date of experience: March 17, 2016
GB
1 review
1 helpful vote
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Terrible!
May 12, 2016

Ordered 3 items to the UK - they arrived after 10 days. The sizing is way out - totally inaccurate so there is reason 1 for returning. Secondly one of the items had a large stain on the back. Customer service is terrible - yes they are polite but offering me 25% refund and thats the max is ridiculous when it clearly states in the returns section they offer a full refund on faulty or damaged goods. I pushed for a full refund and they stated that to post back to China was expensive, the clothes are only cheap and it will not benefit them if I send them back! The clothes may be cheap but i spent £40 and I want it refunding as the goods are no good to me either! This is still ongoing as I know my rights about ordering online and the refund policy

Date of experience: May 12, 2016
Sofia M. Modlily Rep
over a year old

Hi Charlotte,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Kansas
1 review
0 helpful votes
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Refund
September 20, 2022

Had a couple refunds and only one posted. Live chat has helped with the issue so we will see if it gets done. So far good help now if it just gets finished. Hopefully i can post a review in the near future that it was handled

Date of experience: September 20, 2022
Singapore
1 review
0 helpful votes
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Honest seller
July 14, 2016

Honest seller! Given the price I had pretty low expectations but I was pleasantly surprised at how flattering the product from this site. They really sell high quality items with reasonable price. It is really kind of the seller. Just make sure the size when you ordering. You can also ask the customer service for help if you are confused with the size chart.

Date of experience: July 13, 2016
Wisconsin
1 review
3 helpful votes
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I will never buy anything from this company again. I want to return 2 swimsuits that were made in China, very poorly in fact, and no matter which way I try to contact them i do not get a call back or an email to go through. I am starting to think it is a scam the way that I am getting nowhere. I have never experienced something like this before.

Date of experience: April 16, 2017
New York
1 review
0 helpful votes
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Highly qualitative product
September 26, 2017

After reading some reviews I got shocked! Why they posted negative feedback I just can't understand. I ordered a blue necklace for my younger sister and they sent more than I wanted. Price was so good and highly qualitative product. My sister is so happy by taking this Necklace. Thank you, Modlily for your great help. Definitely I will purchase more from you :)

Date of experience: September 26, 2017
Arizona
2 reviews
4 helpful votes
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Buying experiences
April 13, 2018

Although it has been difficult to get the right sizes for sum, I use their direction for measure and consider the reviews and material content.
I have some very beautiful pieces. I get compliments on the styles. I would love to see some if the sleeves not so tight on the cotton long sleeve tops. This us from a pleased American Buyer, Jules G.

Date of experience: April 13, 2018
Illinois
2 reviews
6 helpful votes
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Ordered middle of December. Just came today. The item stinks. After seeing reviews I doubt that trying to return it is worth the effort. It is a convoluted process. I'll just take the loss and chalk it up to a learning experience. But I can warn others to stay FAR away from this rip off joint.

Date of experience: January 3, 2017
Virginia
1 review
0 helpful votes
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Beautiful colors
March 3, 2023

Everything looked great until I started trying them on. One was cut to low for my taste. I can sew in a little lace and it will be fine. Two didn't fit just right but I may have to lose a little weight. One was perfect if you like very long sleeves. I can cuff them.

Date of experience: March 3, 2023
California
2 reviews
8 helpful votes
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I have had the worst customer experience with this company. I order 2 items and wanted to return them. I sent in for a return and I thought I was going to get a return label. Nothing has come. I can't find a phone number or even see my items on their website any longer to see what happened. It is very upsetting that there is not a real person to talk to and you just have to go through prompts. I have submitted 3 times a "ticket" and no answers back. Do not put yourself through this with this company. There are other companies to order from.

Date of experience: June 23, 2020