I have had the worst customer experience with this company. I order 2 items and wanted to return them. I sent in for a return and I thought I was going to get a return label. Nothing has come. I can't find a phone number or even see my items on their website any longer to see what happened. It is very upsetting that there is not a real person to talk to and you just have to go through prompts. I have submitted 3 times a "ticket" and no answers back. Do not put yourself through this with this company. There are other companies to order from.

Most disappointed with the whole garment, poorly made and description was incorrect. It stated 2 piece when it was only 1. I expected a tee shirt and a cardigan, especially for the £25 price. It was all sewn in one, not as nice as advertises at all. Then on complaining they only offered me £5, refund.

I waited with great anticipation. The wait was not to long. I am sorely disappointed in the quality of my garment. The fabric has a soft silky feel, that's nice, however, it does not appear that it will hold up to washing(no matter, how gentle). I was also disappointed at the weight of the material, it is rather thin, see through and very flimsy. Perhaps the most annoying aspect is the length of the garment, it is billed as a maxi dress. The front barely falls below my knees, the back barely reaches mid-thigh. This garment was purchased for me by my husband at my request, now I don't even want to wear it. I doubt if I will make anymore purchases from mod-lily. I believe I can match this garment with boots to make it work. Oh, by the way, the color was the most disappointing aspect of all. I had already planned how to really make a statement with this garment paired with garments already in my possession. That won't be working out.

I ordered $64 dollars worth of clothes. I tracked the package going back and forth between 2 towns, tried to get post office to help, they could not track the package with the tracking number! Encouraged I contact company, they kept saying it was coming, then showed shipped back to them. They refused to refund my money! I never received the clothing or a refund. They continue to give me a run around sending me to department after deparment or saying I will hear back in a couple days. I realize my money is gone and happy it was not more! Shame on me for trusting an overseas company... don't make the same mistake as me!

Poor quality. Fabric feels like plastic. Shipping dates are arbitrary. They say they give refunds but they don't. They give a credit to their site so you can buy more cheap plastic stuff you will never wear. I guess it's not a scam because I did receive product. Let's just say "shady company".

This is the worst company I have ever done business with. I have been trying to exchange a item for over 4 months now, Modlily received the item 3 months ago but still on May 7 I still do not have item and tracking they keep sending says it is in Jamaica NY. Believe me I would not recommend this company, they have no phone number so u can talk with anyone, all done with e mail or chat. Funny how they kept asking for more money for exchange and I kept sending more but they cannot get the item to me.

They lie. Send your return and ask for refund they say you used their mailer so they minus 10 dollars off your refund. I sent them a copy of my paid receipt that I paid for mailing back! Did not get my full refund! Shady business! Won't see anymore of my money!

Orders are quickly filled & fit well. The quality is very good & the shirts make the bathing suit flattering.

Seems like I had the same problem as everyone else. I would give it a zero but one is the lowest. I ordered 2 swimming suits. Takes over a month to arrive. The color bleeds onto my other clothes and on the swimming suits too. I wanted to return and they offer 25% refund since it cost too much to send back to China. Are you kidding? I can't even wear those items and they offer 25%. I just cut my loss and donate them (never been worn). DO NOT ORDER FROM THIS SITE.