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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
477
returns
382
quality
447
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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Swimsuit
June 10, 2023

The swimsuit has a cross shaped pattern allowing the bottom of the breast to be exposed or fall out if not situated just perfectly. I bought 2 sizes to find the right fit. But, the deign prohibits a correct fit. The color and material is nice. May work better if the cross fabrics were stitched together in the breast area to ensure there are no mishaps.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Goid
September 14, 2024

So far so good looks good ad and love the way the pics look

Date of experience: September 14, 2024
Ohio
3 reviews
14 helpful votes
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Finally got refund
November 7, 2018

Sent back $115 worth of clothes after purchasing $285 worth. Went through PayPal for payment. After a whole lot of back and forth tickets and notes to Modlily they finally agreed to refund my $. Then it took 6 weeks before I finally got a check. The check was over $8 less than my $115 because everyone had to get a cut of the refund. I also paid $10.15 to mail the clothes back to Modlily and I did not realize PayPal would have refunded my return cost until it was past their 30 day refund period limit. Anyway for those wondering if Modlily actually does send a refund well I did get one but what a hassle! Some of the clothes were nice but not really worth all the trouble I went through. Just buy American!

Date of experience: November 7, 2018
Texas
2 reviews
0 helpful votes
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I get rave compliments
October 7, 2023

I have ordered from several companies and as a business woman I naturally want to look my best. I have gotten so many compliments on the items I've ordered from Midlothian. The materials might be a little different than I expected but all items were as shown. Be careful of the size you order. Most items run a little small. Fabrics generally do not stretch.
Overall very satisfied.

Date of experience: July 22, 2021
Arizona
1 review
0 helpful votes
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Loved my order!
July 25, 2017

I bought two coats; both are very comfortable and warm. Size fits perfectly, and they are true to the pictures. Loved everything, I'm already waiting for my next purchase to get here! Have ordered from them since, and will order from them again!

Date of experience: July 25, 2017
China
1 review
0 helpful votes
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The customer service is kind
August 19, 2016

The customer services of this website are so kind. They always answer my questions politely and patiently and their answers help me a lot especially in the aspects of size select. Because of the customer service, I have pleasant shopping experiences every time.

Date of experience: July 18, 2016
Canada
1 review
1 helpful vote
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Great shopping experience
June 3, 2023

I'm pleased to say that Modlily has been a good experience from start to finish. I was nervous to order at first but I have not had any problems with the site, with finding beautiful items, with ordering or shipping. Thank you Modlily!

Date of experience: June 3, 2023
South Dakota
1 review
0 helpful votes
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Beautiful
March 30, 2022

I've good luck when I'm looking for something different in clothing and there's a lot to chose from and the patterns are beautiful. I'd recommend this website and I'll be shopping again in the future.
Thank you and keep up the great work.

Date of experience: March 30, 2022
GB
1 review
0 helpful votes
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Stylish clothing
July 14, 2016

Nice website! Always provide beautiful and stylish clothing. I always view this site in my free time. Just in order to make sure if they updating any new style. Then I would definitely buy it. Reasonably priced for good quality and stylish clothing.

Date of experience: July 12, 2016
Nebraska
1 review
0 helpful votes
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Credit card issue
September 14, 2024

Had trouble checking out did not want to take credit card

Date of experience: September 14, 2024
Arkansas
1 review
0 helpful votes
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I purchased $150 worth of dresses. Every single one of them was that cheap nylon material. The pictures look like material you would find at Dillards or Macy's. The pictures do NOT represent the cheap quality. Just can't begin to explain my disappointment.

Date of experience: July 19, 2022
Arizona
1 review
0 helpful votes
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Happy shopper
January 18, 2024

Have heard from my girlfriend how happy she was with the fit of her new bathing* suit. Noticed other persons with these beautiful bathing suits at the pool questioned them where they found them. Finally decided to order one so happy with the fit. So happy to be able to buy a suit that has colour in it and looks so modern.

Date of experience: January 18, 2024
Texas
1 review
6 helpful votes
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Still waiting...
June 5, 2019

Ordered 4 dresses for a weekend event, which occurred last weekend! It's been 14 days since my order, and still nothing... I've tried to follow the shipping data but it keeps saying "In transit" with NO estimated delivery date. I've written 3 times to the company and all they say is that they are an international company and I need to be patient. They keep telling me to look at the tracking information online and I keep telling them I've done that many times there is no information on delivery there! It just says "In transit". It's already past the date when I needed these dresses so I don't even care when it comes, I just want to know when to expect it! Definitely a language barrier.

Date of experience: June 5, 2019
Australia
1 review
0 helpful votes
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Swimsuit purchase
September 13, 2024

Very happy with items received. Just as pretty as shown in graphics.

Date of experience: September 13, 2024
Illinois
1 review
7 helpful votes
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Return seem to have a glitch
December 1, 2023

I ordered 4 clothing items. One item was damaged during transport. Modlily graciously dealt with that return. I needed to return the other three items, as they did not fit or work for my occasion, but communication via my email as directed by Modlily did not address my return request, and looks like I'm not getting a refund.

Date of experience: November 6, 2023
New Jersey
1 review
0 helpful votes
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Swimsuits
August 12, 2024

The swimsuits were great. They fit exactly and the fabric was perfect.

Date of experience: August 12, 2024
California
1 review
7 helpful votes
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SCAM
December 30, 2016

Wish I had been smart enough to read the reviews before ordering! I ordered a sweater that I never received. The FB ad stated it would ship in 2 days! After sending emails requesting a full refund to my PayPal account and asking PayPal to help dispute, they sent me a tracking number for my package that had supposedly just shipped. I have been tracking this package for weeks and even though this company had requested a tracking number, the package had not yet shipped to the shipping company. Ten days later, it still hasn't left the company! My email from Modlily states the package has shipped and is on its way and the next sentence asks me to be patient because they have a lot of orders and my order will be processed as quickly as possible!
The "good" reviews on FB are posted from fake FB accounts - likely from this rip off company!

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Super happy with my purchase.
August 20, 2016

I received my order about 2 weeks after I placed it and all of the clothes are great! I was worried after reading some of the reviews that they would send the wrong items, but that hasn't happened. The clothes look exactly as they do on the site, they're comfortable and flattering, and despite being such a low price they don't feel cheap at all. Super happy with my purchase..

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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First orders
February 1, 2022

This is the first time I have ordered with ModLily. I found it while searching online for new dresses.
The delivery was very good. Both dresses arrived about a week earlier than I expected so I can't fault that.
But the dress sizes are not good for me. I'm usually a 12 so I went for the 12-14. I think I'm in between their sizes unfortunately as an 8-10 would be too small but the 12-14 was a bit too big so I'm going to have to use safety pins to make it a bit smaller to fit me properly. I think a 10-12 would be perfect for me if that is something you could do I'd shop with you again.
The dresses are as advertised though and look good.

Date of experience: February 1, 2022
Kentucky
1 review
2 helpful votes
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First order
June 6, 2022

Everything went smoothly from beginning of my order to receiving it. Was given a delivery date and was pleasantly surprised when it arrived before the date. Quality was as expected. I will definitely shop again.

Date of experience: June 6, 2022