About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Live chat very helpful! Logging in & return with Modlily very confusing for me. Could not have done it without the help of live chat. Hopefully I won't have any problems reordering
I ordered the straight bottom style, NOT the handkerchief style. Last be this top! Its affordable, soft and the perfect length to wear with leggings. This is a size small in black
Imagine my shock when I reviewed my order but
Saw I hit the wrong size. I
Immediately reached out and had this resolved quickly. Thanks so much for the great customer service.
I BOUGHT SEVERAL ITEMS AND THEY REFUSE TO GIVE ME FULL REFUND. I HAD NO IDEA I WAS TO KNOW THE COMPANY WAS FROM ANOTHER COUNTRY HENCEFORTH, THEIR REASON OF THE SMALL SIZING!... WOULD RECOMMEND NO ONE ORDERING FROM THIS COMPANY. IT TOOK 3 WEEKS TO RECEIVE AND NOW UNABLE TO RETURN. RIDICULOUS!,,
DO NOT EVER ORDER FROM THIS COMPANY!
They charge you immediately, then do not ship. When you inquire about your order you get a pre-programmed response that is HORSE $#*!! Then all communication is cut off! Un believable! Trying to get my money back. I hope that Pay Pal will cut them off!
Hi Erin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We will send the order out, and a shipment notice including the tracking number and link.
Very happy with this company easy to use the items I have purchased are lovley true to the size stated so they fit come well packaged and arrived before the delivery date what's not to like
I ordered a top on Nov. 29. It is Dec. 24 and I have not received shipping info or the merchandise. Luckily I used Paypal so I think I can get my money back if this is a scam.
Dear Christine W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
We will then help to find out your order.
Received my order, not at all what i expected. Some of the tops are actually made out of felt! Also, the shoulders on the tops are cut for a jr. Hi size girl. Very Dissatisfied. I should know better.
You guys are so fast in dealing with buyers emails.
I needed to change the colour of my order withing minutes of purchasing and Alice has sent me an email noting the change I wanted.
Thankyou.
I ordered a swimsuit and got free earrings, still waiting on swimsuit!
I have had good experience with this company. I recently ordered the wrong size. They made it right quickly. I don't hesitate to order from Modlilly
I ordered a dress 8 weeks ago and havent recieved it as of yet. They say it is held up at customs. I told them to send it by post or refund my money. Havent heard back from them since.
The products I purchased were true to size, very comfortable, and I have received compliments on them. Specifically, the bathing suit I purchased, turned out to be better than I had expected.
I had made a shipping address mistake, went through the proper procedures, and had a reply within hours stating they fixed it... What a relief. Can't wait till my pkg. Arrives.
I ordered a swimsuit, 8 weeks ago and have yet to receive it. When I contacted Modlily, I got a response in broken English that said, it will arrive in your country soon. It doesn't take 8 weeks for a package to arrive from another country. Also, why are they making offers to give you a $3.00 coupon if you write a good review? BECAUSE THEY HAVE PROBABLY NEVER HAD A GOOD REVIEW WRITTEN ABOUT THEM. This company is horrible and if I tell anyone and everyone I will. DO NOT ORDER FROM THEM YOU ARE WASTING YOUR MONEY AND TIME!
My wife bought a swim suit and when she got it it didn't fit. It says no problem to return, it's easy. I read return policy that said you had to apply for a credit and they would send a return slip to be attached to the package I was returning. It said that I would be receiving this in the next 24 hours. Well it's been at least 1 1/2 months and three tickets and multiple emails that tell me to send it back and then they will send the label for the package. They have always asked for the order number that doesn't exist. They can't find any order or account related to that swimsuit? I have sent proof of paying for it but now they haven't returned an answer. I think the good reviews are fraudulent and they are so dishonest. My wife was looking forward to using them again and now they have lost a customer. Oh but I don't think they care. Dishonest, Liars, Fraud, rip off artists, and all round idiots. I would like to write my true feelings but you wouldn't permit the use of extremely foul language.
Dear customer,
Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily
An email response was quickly sent with information as to what should be done.
I have never ordered from ModLily before. The order took longer to arrive, than expected. I was surprised at the quality and how much I liked the clothing. I will definitely purchase from here again.
I usually wear a size 18 this is a 1X in America, I had read reviews that sizes ran small. So, I ordered a 3X received product and it was too small. I thought my daughter would fit she is a size 12 (U.S.) it was to small for her also. I paid $53. For the coat which I felt was a really good price. However, they wanted their product back for a refund. I went to the post office and the cost for returning it was $60. I almost choked. I wrote to them asking for a return label, The coat was marked 3X but the zip in lining was marked 2X. I explained to them and sent them a picture of the mixup. They refused to send a return label and wanted to give me a 40% refund and I keep the coat. I tried to explain the error in the coat and the lining and requested a 50% return they said NO. They said 40% and you keep the coat. What choice did I have so I got $21 back I have a coat that won't fit as well.
When I want to find an new outfit for an upcoming outing or that special bathing suit and cover up for an upcoming cruise, I can count on Modily to be easy to shop with styles I love.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.