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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

This company does not typically respond to reviews
North Carolina
2 reviews
0 helpful votes
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Modlily is the what now I love for buying clothes online. It's became my first preference for online shopping. I just gave it a shot and it worked all fine. I had a doubt on a certain dress and just sent a message to the customer service. They came back very fast and answered all my questions politely. The payment process went perfect and the order placed successfully.

Date of experience: June 16, 2017
Illinois
1 review
0 helpful votes
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Undelivered merchandise
March 30, 2022

I placed an order but never received it. I contacted your company and after multiple exchanges, you graciously agreed to refund the purchase price. I really appreciated your customer service staff. Thank you!

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Very Proactive with Customer Service
February 24, 2023

I wrote a review on a swim suit that was so so because of the way it fit my body type. It's a swim suit I can use but it won't be my favourite. After posting the review Modlily sent me an email explaining that I could return the product no problem or receive a 20% refund and keep it. That is some great customer service!

Date of experience: February 24, 2023
Arkansas
1 review
0 helpful votes
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Shopping For The Cruise
March 1, 2023

Great Quality and beautiful patterns, very comfortable and easy on the skin. No problems with ordering and receiving my swimwear. I was a little confused with the exchange process but everything went through

Date of experience: March 1, 2023
Canada
1 review
11 helpful votes
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Bad Quality bad service
January 23, 2016

If you are a very small Asian women, then these clothes may fit. If you live in China then you might be able to return. BUT, if you are from Europe or North America... save your money! Extremely small fitting, bad quality (a mean not even sewn properly). If you want to return they tell you no cuz the postage isn't worth it. You will be stuck with something that doesn't fit and looks like it was made in Grade 6 Home Economics Class. Beware! They are a poor quality China company but you don't find that out until they have your money.

Date of experience: January 23, 2016
Pennsylvania
1 review
6 helpful votes
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Rainbow Two piece bathing suit
May 8, 2022

I loved this bathing suit in the picture. I ordered an XL. When the suit came I was so excited. I tried it on and the bottoms fit great, top was too big. Bathing suit is useless to me. They want to charge me $ 9.99 to return it, giving me credit $15.00 to use toward a new suit. Then you wind up spending more than you originally spent. Such a ripoff. Don't order a swimsuit from them unless you are sure both pieces will fit.
0 stars!

Date of experience: April 8, 2022
Massachusetts
1 review
0 helpful votes
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Love the blouse
July 9, 2024

Loved the blouse. True to size as I measured my waist instead of my chest. Very well made love the fabric it is made from. Will buy again.

Date of experience: July 9, 2024
Serbia
2 reviews
2 helpful votes
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Great shopping experience
July 22, 2022

The swimsuits I ordered were of super high quality and were exactly as shown in the photos. This was such a nice surprise. And the items were consistently true to size as well. When I had questions, the customer support people were very prompt and helpful. I did have to return a few items and the return process was very structured and easy to use. My refund came quickly also. I highly recommend shopping with Modlily.

Date of experience: July 22, 2022
New York
1 review
0 helpful votes
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Order delivery wrong!
April 25, 2023

I had ordered from modlily before and I've always had a great experience. However this time, my order was so messed up. I made 2 separate orders but only received one. The items shipped to me with a damaged "yellow" postal sticker that said package was received "in bad condition. " the items delivered were NOT what I ordered! They sent me 2 of the same swim dress which was only supposed to be 1! Then an item was missing and they sent me a dress I did NOT even order! Never received my other order This is so disappointing as I was looking forward to these clothes for my Spring Break Vaca

Date of experience: March 26, 2023
Utah
2 reviews
1 helpful vote
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These must be Chinese sizing. The table said it would fit when I ordered but just to be sure I ordered 2 sizes bigger than what I normally wear. I can barely get it over my head, won't go over my shoulder. Too bad the dress is beautiful and I can't get a response on returning it.

Date of experience: July 18, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Iowa
1 review
4 helpful votes
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I would not recommend purchasing from this site unless you want to pay more for shipping than what your order cost or be prepared to wait 6-8 weeks for your purchase! You will need to plan your wardrobe at least one season in advance to make use of your purchase in the season it was designed for!

Date of experience: December 29, 2016
Pennsylvania
1 review
0 helpful votes
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I am in love with these shorts I purchased and the mermaid tail blanket. The other 3 pairs of shorts ran a little small, and I was a little unsatisfied. However, the customer service was top notch and quickly resolved all issues for returns. Looking forward to getting new items from here.

Date of experience: September 12, 2017
GB
1 review
5 helpful votes
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My husband bought me a dress for Christmas, it did not arrive in time, when it did it was the wrong size so he communicated over several days with the admin via email, he has sent the dress back for a full refund, which we have yet to receive, postage costing us over £12.00. Today we receive papers from TNTcharging £25.00 for the postage from China! Its a massively underhanded business and I am now dreading that we won't be reimbursed.

Date of experience: January 13, 2017
Oklahoma
1 review
0 helpful votes
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Beautiful Clothes!
July 26, 2017

There are so many items that you can't find anywhre else and everything is so beautiful. I searched other sites and could not find a swimsuit like the one I wanted on modlily. The ones I found that were similar were either way more expensive or had bad reviews. My new swimsuit looks perfect and feels comfortable. Love this site!

Date of experience: July 26, 2017
Michigan
1 review
4 helpful votes
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Scam Company
January 5, 2017

I mistakenly caved to FB and ordered from Modlily. After the fact (stupid, I know) I read many unfavorable reviews and decided to cancel my order less than 2 hours after placing it. Although they were quick to take my money and process it through PayPal, they are now nonexistent when it comes to communicating the status of my order. 4 email attempts and multiple unanswered phone calls later, filed a claim with PayPal. Save yourself the trouble and don't even take a second look at them.

Date of experience: January 5, 2017
Massachusetts
2 reviews
2 helpful votes
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Bathing suit
April 11, 2017

Very nice quality but the fit is really off. Tried to return item. Very difficult to get them to respond. State they will answer I 1 day. Had to open a case in PAy Pal to get a response. Resolution was an adjustment because they stated it would have to be returned to China at a high cost. Have purchased other items and was pleased. Be ware of this return policy which is not clear. Also when you call the customer service number it is not in English? Just had Another problem with Modlily. So I am updating my review. Was contacted by them after writing my review wanting my order number. "Sofia" stated that she would try to come to a better resolution of this problem to get me re embursed for my purchase. Responded 3 times to her with #. Have never heard from her again! What a liar! Beware of their lies! Changing my rating to one star because of this terrible service. Never again!

Date of experience: April 11, 2017
Canada
1 review
0 helpful votes
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Lost package
May 19, 2016

I ordered a bathing suit almost 2 months ago and still haven't received it. The tracking on it shows it has been in Shanghai Qi Yun since April 21. When I created a ticket on my account they just keep telling me to wait. Well almost 2 months since I ordered and it doesn't take that long to ship. I assume it has been lost in transition somewhere and I don't know who to contact. It is frustrating to say the least.

Date of experience: May 19, 2016
Sofia M. Modlily Rep
over a year old

Hi Leanna,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
If you need any help with tracking, please submit a ticket on Modlily, our customer service will resolve in 1-2 working days. Please mention that you are from sitejabber.

Texas
1 review
0 helpful votes
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Wonderful and affordable
September 14, 2017

I've been shopping in Modlily, for over a year already. The quality of the clothes its always good and it's very affordable, to make it even better theres reviews in almost all the products so its easier to shop and pick the right size. My shipment always comes in time, usually in 3 week. Modlily is my favorite stores!

Date of experience: September 14, 2017
Georgia
1 review
3 helpful votes
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TERRIBLE
January 16, 2017

I purchased without realizing the shipment would come from China which meant returns would be problematic. Well, the three garments are not true to size and way too small. I opened a claim with PayPal (who were great to work with), because I could not get them to send me a return form. The response back from ModLily was they would only give a 60% refund, max, and I had pay for shipping back to China. I settled for a 20% refund, closed the claim and will donate the clothing. DO NOT DO business with these people! I do not even rate them a one star... that is too generous, but that is not an option

Date of experience: January 16, 2017
California
1 review
2 helpful votes
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Horrible quality!
April 24, 2016

Horrible! Horrible! Terrible quality. You get what you pay for. Ordered two months ago, finally arrived two days ago. Stitching is wrong, sewn unevenly sizing wrong. Contacted the company and the response was that my expectations were to high and to consider the price that I paid. It was made and sent from China! Never order from this site.

Date of experience: April 24, 2016
Sofia M. Modlily Rep
over a year old

Hi Janine,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.