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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Virginia
1 review
1 helpful vote
Follow Jennifer W.
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The sizing is way off and the fabric is really cheap. They substituted another swimsuit for the one I ordered; they're both black, close enough, right?! I did not review this Company prior to purchasing, so I'm going to send them to the thrift store and spare myself any more dealings with Modlily.

Date of experience: July 6, 2016
Missouri
1 review
0 helpful votes
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Perfect
July 7, 2018

I have Ordered 4 swim suits and have loved every one of them. They are excellent quality, the material feels sturdy and I am confident that it wont tear or develop loose seems while swimming. Every time I hear Someone ask where they should buy a swimsuit I send them to this website.

Date of experience: July 5, 2018
Canada
1 review
10 helpful votes
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I love almost everything they show on their website. I ordered a top, just to see. You could tell right away that it is made with a cheap wrinkly fabric. You should be able to throw a polyester garment into a bag and it comes out looking perfect. Not this one. You do have the option to return for a full refund, but because they want a tracking number, mailing it back is very expensive. It would have cost me almost $20. So I chose to keep the garment and take the partial refund. They gave me back a little over $5 USD ( paid $30 USD). Won't be doing that again.

Date of experience: September 6, 2019
Georgia
1 review
0 helpful votes
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Bought three dresses, After I purchased everything I went to the reviews to see how long it usually takes for people to get their items. They shipped it out within two days of putting in the order and a day and a half later I got home and the packages were at my door. Everything fits perfectly and I've got no complaints! Maybe I just got lucky, but I'd definitely order from here again. :)

Date of experience: June 23, 2017
Japan
1 review
0 helpful votes
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Must have
July 13, 2017

Love this shirt! I normally wear an x-small but I read the reviews to get a bigger size. I ended up getting a medium and it fits perfect! I've gotten so many compliments. Just go by the measurements, and you'll be fine. I bought both colors (navy & white) it's a great price and I would completely recommend it!

Date of experience: July 13, 2017
Illinois
1 review
2 helpful votes
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Poor Communication
January 5, 2022

I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.

Date of experience: December 6, 2021
Texas
1 review
6 helpful votes
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THIS IS A SCAM!
April 20, 2017

If you read any good reviews on here it because this company wrote it. They steal your money and send you crap which takes forever to receive! Call your credit card company and complain. I have disputed the charge as fraudulent. There is no way to speak to a person about your order no they are in Hong Kong!

Date of experience: April 20, 2017
Texas
1 review
3 helpful votes
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Zero help from Modlily support
March 10, 2022

I need to return two bathing suits. I have written 2 emails and not one reply has given an RO or an address to return these items.
I cant order the correct sizes until these are returned.
I find this customer service doesn't really care, let's see if they read this and make changes.
I will update all responses.

Date of experience: February 8, 2022
Michigan
1 review
0 helpful votes
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Modlily Follow-up
January 25, 2022

Recent orders that placed with Modlily have proven to be very positive. The quality of their items has improved, as compared to a year or two ago. I appreciate having the option to pay in installments if I have a larger order. The delivery times could be a little faster - sometimes I receive my product quickly and other times there seems to be a delay. The Customer Service follow up is GREAT! Would recommend Modlily - overall a positive experience.

Date of experience: January 25, 2022
Canada
1 review
7 helpful votes
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Poor quality
November 26, 2016

These products are so bad and of poor quality! When the products finally arrived the sizes were wrong. The image in the ad does not reflect the product you receive. Stay away from this. It is also very difficult to find and track your order, and you do not receive order confirmations. Follow-up note: After I complained to ModLily (through PayPal), I was offered a refund plus 15% They said that I could keep the clothes, as shipping it back to China would be too expensive. This does not make the clothes any better - but at least they tried. Another follow-up: now they offered to refund only 35% of what I originally paid. I am working through PayPal and hope that PayPal are true to their promise to be instrumental in completely refunding unsatisfactory products.

Date of experience: November 26, 2016
Florida
1 review
0 helpful votes
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I hesitated to order from this company, but I did love the pattern on their bathing suits, so I ordered the return process took forever I had to pay shipping both ways and to avoid another shipping charge. I asked for an exchange which they still took $20 off. The price of a $36 item for the exchange I will never order from them again.

Date of experience: July 31, 2023
Texas
1 review
4 helpful votes
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Sucks
April 12, 2017

I would never do business with this company again. It's all a scam. I order a swim suite and it has taken all most a month and still don't have it. I been keeping track and it makes no sense one day it will be right down the road from me in Texas and now it's is Chicago IL. WTH? Ppl don't know what they are doing...

Date of experience: April 12, 2017
Wisconsin
2 reviews
0 helpful votes
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This was my first time shopping here and everything I ordered was of good quality. I did order a larger size than I normally wear because their measurements seem smaller than U.S. sizes. But, that's okay. The clothes and their fabric colors are cute and as pictured. I will order again. Yes... it did take a little longer than I had hoped to receive my order, but it still arrived within a reasonable time... only about 4 or 5 days later than expected.

Date of experience: February 27, 2018
Canada
1 review
4 helpful votes
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Best Online Womans Shopping
April 25, 2023

I ordered 2 bathing suits this time & necklace & ankle bracelet. Same as last year... My 2 suits are Absolutely Fabulous! Look EXACTLY like photos & shows they are of excellent quality! I am so very happy & pleased with my purchases. They fit perfectly too. I really do love this site! Would highly recommend as well! Also, things arrived within 2 weeks which is also Fabulous! Way to go Modlily...!

Date of experience: April 25, 2023
Ohio
1 review
1 helpful vote
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TERRIBLE SERVICE
May 10, 2017

If I could give zero stars, I would. Ordered something in early April that never arrived. Submitted a ticket to get the ordered cancelled and was told over and over again over a period of 2 weeks to wait a few more days please. I demanded a refund since the shipping never changed ( I didn't realize this was shipping from China), then they tell me that they can't return it until they receive a product. I will be pursuing legal action against them.

Date of experience: May 10, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Nebraska
1 review
3 helpful votes
Follow Janet F.
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I ordered two bathing suits on May 1 and have yet to receive. I use their ticket system to inquire and always receive general sorry but zero results. This is the typical scammer company that takes your money and runs! I wish authorities would dive into this company and rid of their existence as their business practices are illegal by taking minors yet not delivering the product!

Date of experience: June 25, 2018
Arizona
1 review
5 helpful votes
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Ordered about $137 worth of clothing, everything was at least 1-2 sizes smaller even though I ordered the US sizing. Was going to cost $80 to return. Quality is not good. They told me to try and re-sell online as they would only give about 60% refund and the shipping costs were going to be $80. It's a write-off at this point. Donate and deduct for taxes is my only recourse now.

Date of experience: February 4, 2017
Canada
1 review
1 helpful vote
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First part of my order shipped quickly, took a long time to arrive but finally came. It has been more than 2 weeks since the order was placed and fully paid for and the balance of it has still not been shipped. I have contacted Modlily 3 or 4 times and all say it will ship soon. Still no sign of it. Disappointing! Should only charge for items when they actually ship.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Great website, great service
August 27, 2016

I've ordered from Modlily.com several times before and I've never had a problem. Their clothes, especially their dresses fit true to size. I purchased the lace backless chiffon dress and a few other items a few weeks ago. Aside from being more than satisfied with the price, I was able to track my order and I received it exactly when they said I would. I had absolutely no problems with the way any of the clothes fit. Great website, great service. I'm definitely keeping this website in my favorites.

Date of experience: July 26, 2016
New Jersey
1 review
16 helpful votes
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I ordered 6 items from Modlily and received one. That item looked like it was made of plastic, so I returned it. I have not received any other items and when I email to ask for a status I am sent a tracking number that is not recognized by USPS.com. My order was originally placed in mid February. It is now the second week in April. I have asked for a refund and the site keeps sending me the same tracking numbers. Save yourself a lot of money and DO NOT order from this site. They are a scam and should be shut down after being investigated for fraud.

Date of experience: April 7, 2020