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business logo of Modlily

ModlilyReviews 8,405

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
829
value
469
shipping
481
returns
386
quality
450
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Florida
1 review
1 helpful vote
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Extremely slow shipping
June 20, 2023

We are no longer waiting for packages to arrive by horse and buggy. Today a good deal of products are shipped via truck or plane, and even going from Southern California to the top city in Maine takes 4 days at the worst. I ordered a package for my wife a week before Mothers Day, and today we are a week after Mothers Days and the package has yet to arrive. I would refrain from ever using this sites services, unless you have nothing but time and don't care if the package makes it you in a reasonable time, I think 2 weeks is not a reasonable time frame.

I leave with this stay away from ordering from modlily my experience with them is terrible, and when I reached out to them to get them to locate the package and have go back to them and get me my money returned to my account, all they could say is yes but no movement, heck they can't even tell me where the package is located as they are using USPS. Stay away there are many more reputable sites that are willing to provided far better service.

Good luck

Al

Date of experience: May 21, 2023
West Virginia
1 review
0 helpful votes
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Wonderful
May 14, 2023

I love this site and my product! Wish I had found it sooner

Date of experience: May 14, 2023
Maryland
1 review
0 helpful votes
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Bathing suit
June 12, 2023

I was not happy with the front zipper. Was uncomfortable. The suit fit when I tried it on but when I wore in the hot tub it seemed to get bigger on me.Of course because I wore it,it can not be returned

Date of experience: May 13, 2023
Arkansas
1 review
0 helpful votes
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Tops
May 11, 2023

The items were as described by the seller. True to size. Exactly what I was looking for.

Date of experience: May 11, 2023
Ohio
1 review
0 helpful votes
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Return
May 11, 2023

I double ordered four items and returned them and received my money back with no problem!

Date of experience: May 11, 2023
Virginia
1 review
0 helpful votes
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Very satisfied
May 11, 2023

I am so amazed at the quality of the items I ordered!

Date of experience: May 11, 2023
Missouri
1 review
0 helpful votes
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Swimsuit
June 10, 2023

The swimsuit has a cross shaped pattern allowing the bottom of the breast to be exposed or fall out if not situated just perfectly. I bought 2 sizes to find the right fit. But, the deign prohibits a correct fit. The color and material is nice. May work better if the cross fabrics were stitched together in the breast area to ensure there are no mishaps.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Purrrfect
May 11, 2023

Took a long time to receive but worth the wait. Quality is great as well as the fit. You take a chance ordering a bathing suit online but I ordered last year and knew it would fit. Very happy w this company!

Date of experience: May 11, 2023
Ohio
1 review
0 helpful votes
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Not quality
June 10, 2023

I ordered a couple of swim suits. When they arrived, they fit, sort of, but didn't fit properly and were of poor quality. I will not order from this company again.

Date of experience: May 11, 2023
Virginia
1 review
0 helpful votes
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Too Small
May 10, 2023

Not enough support in breast area
Can't figure out how to return

Date of experience: May 10, 2023
Kentucky
1 review
0 helpful votes
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Very satisfied
May 10, 2023

Love the tops I ordered. And received very quickly. Will purchase from Modlily again!

Date of experience: May 10, 2023
Tennessee
1 review
0 helpful votes
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Service was quick. But now I need to return the top of one outfit; it is not the quality of other tops I have ordered from ModLily.

Date of experience: May 9, 2023
Missouri
1 review
0 helpful votes
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Great fit and price
May 8, 2023

Swimsuit as advertised. Fit well and very flattering.

Date of experience: May 8, 2023
Michigan
1 review
0 helpful votes
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Return issue
June 7, 2023

I have tried to return some of the items but when I go to the website they can't find my order.

Date of experience: May 8, 2023
Missouri
1 review
0 helpful votes
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Great
May 8, 2023

Very well pleased. With my order. Will be ordering again. Love the way you are able to track your order. Thank You

Date of experience: May 8, 2023
Florida
1 review
0 helpful votes
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Bathing suits
May 8, 2023

Always fun to see what they'll bring to the orders each year!

Date of experience: May 8, 2023
GB
1 review
0 helpful votes
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Swimwear
May 8, 2023

Love my new tankini and the shirt I ordered. Only 4 stars because it took 3/4 weeks to arrive. This does put me off ordering more.

Date of experience: May 8, 2023
Illinois
1 review
0 helpful votes
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Good purchase
May 8, 2023

I received my tops on the day they said they would be delivered. Sizing was accurate. Very pleased with the quality

Date of experience: May 8, 2023
Pennsylvania
1 review
0 helpful votes
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Great Finds!
May 8, 2023

I have ordered from ModLily before and have always received my items when they said it would be delivered and the products are great. I get a ton of compliments on them when I wear them. Just watch the US sizes by item, I wear XL and sometimes the US XL on an item is 12-14 and sometimes it is 16-18, so just be mindful of that. But I don't doubt you will love these products.

Date of experience: May 8, 2023
Massachusetts
1 review
0 helpful votes
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Clothes
June 7, 2023

The pictures in your advertisement look better than the actual piece of clothing- and the fit isn't good -will buy no more of your clothes

Date of experience: May 8, 2023