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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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We are no longer waiting for packages to arrive by horse and buggy. Today a good deal of products are shipped via truck or plane, and even going from Southern California to the top city in Maine takes 4 days at the worst. I ordered a package for my wife a week before Mothers Day, and today we are a week after Mothers Days and the package has yet to arrive. I would refrain from ever using this sites services, unless you have nothing but time and don't care if the package makes it you in a reasonable time, I think 2 weeks is not a reasonable time frame.
I leave with this stay away from ordering from modlily my experience with them is terrible, and when I reached out to them to get them to locate the package and have go back to them and get me my money returned to my account, all they could say is yes but no movement, heck they can't even tell me where the package is located as they are using USPS. Stay away there are many more reputable sites that are willing to provided far better service.
Good luck
Al
I love this site and my product! Wish I had found it sooner
I was not happy with the front zipper. Was uncomfortable. The suit fit when I tried it on but when I wore in the hot tub it seemed to get bigger on me.Of course because I wore it,it can not be returned
I double ordered four items and returned them and received my money back with no problem!
The swimsuit has a cross shaped pattern allowing the bottom of the breast to be exposed or fall out if not situated just perfectly. I bought 2 sizes to find the right fit. But, the deign prohibits a correct fit. The color and material is nice. May work better if the cross fabrics were stitched together in the breast area to ensure there are no mishaps.
Took a long time to receive but worth the wait. Quality is great as well as the fit. You take a chance ordering a bathing suit online but I ordered last year and knew it would fit. Very happy w this company!
I ordered a couple of swim suits. When they arrived, they fit, sort of, but didn't fit properly and were of poor quality. I will not order from this company again.
Love the tops I ordered. And received very quickly. Will purchase from Modlily again!
Service was quick. But now I need to return the top of one outfit; it is not the quality of other tops I have ordered from ModLily.
I have tried to return some of the items but when I go to the website they can't find my order.
I received my tops on the day they said they would be delivered. Sizing was accurate. Very pleased with the quality
I have ordered from ModLily before and have always received my items when they said it would be delivered and the products are great. I get a ton of compliments on them when I wear them. Just watch the US sizes by item, I wear XL and sometimes the US XL on an item is 12-14 and sometimes it is 16-18, so just be mindful of that. But I don't doubt you will love these products.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.