Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 8,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Avoid Modlily. My story: I created an order, received it, shipped back one item for a size exchange as per Modlilys instructions (which was a ridiculous process btw). I waited for my new suit and I have since received no item back! Its been months. Nobody responded to my initial, multiple inquires on their live chat and every time I want to talk to them, I have to create a new ticket. Its very hard to contact them. They are refusing to Acknowledge my request saying I'm now past 30 days (which I original dealt with the return within 30days). I have now paid them for an item I do not have (they have it) and suspect they will NEVER make good on or refund. Avoid this company! They have no integrity.
I was looking to buy two Dresses and a Bag but i couldn't find one near Canada so i ended up ordering online from Rotita for the first time. Ordered it about 2 weeks ago and i Got my Dresses and a Bag today and i love them. Fits perfectly. Thanks for the right size Rotita :)
I ordered this for my best friends birthday party. I was in love with this dress once I got it and tried it on! It came with a built in bra which was wonderful, it took one less expense away. The dress was very comfortable and made so well! I had tons of compliments on it. The price was great too! It arrived pretty quickly. I have referred and will continue to referrer people to Modlily.
I loved the top I received from Modlily, but unfortunately, it was too small. I usually wear a large, but this top runs small. I returned it for a refund and reordered the same top in a larger size. I am anxiously awaiting the delivery of my new top!
The experience I had with Modlily.com was such a great experience. I got all my products in great condition. All the products I received were better then I expected! It looks better then the pictures. Goods are of reasonable quality when the price is taken into consideration. Would definitely shop again.
I ordered a sweater and the quality was very poor and did not fit. When I opened the package where was a liquid inside the package!
I tried to return it online and could not navigate their system. Still waiting to hear back from them but not holding my breath.
Their size chart is completely out of scale! I purchased a linen dress; knowing that their size is considerably small than here, I ordered a size L instead of medium. Well the dress is so small that I couldn't fit inside and the material is cotton+polyester instead of linen! Forget the refund; they want me to ship back to China at my own expense and they offer me another purchase with 20% off! That really ad to my reluctance to buy from China! Their email address is *******@modlily.com
I wrote because I was having trouble getting on the email website with my email. And when I did finally get on, it said there was no order associated with the account. The reply was very timely and helpful each time I wrote back. I was assured that my order had gone through and got help with my email issues. The promptness and efficiency was most appreciated
My wife found a two piece bathing suit on ModLily and the website showed excellent pictures and sizes. The website was easy to use and the item was spot on for fit and size. The item was well packed and was dispatched with tracking detail. All in all an excellent buying experience and would recommend ModLily
I have ordered two tops already from Modlily and i am completely satisfied,, they fit very well and good quality. I dont know why so much bad reviews on them... i have now ordered a 3rd top and hopefully will be as nice as the two others... i am getting a lot of compliment on them asking where i bought those... i guess they must look nice.
These dresses are awesome! The fit and colors are very flattering. The material is thick but soft; very comfortable. The "green" is my favorite but the peachy/blue is pretty too! I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.
Loved the bikini that I ordered good quality material and fitted perfectly but I was very disappointed in the white top I ordered very poor quality then I went to the post office to return and to find that it would cost me the price of the top to return the item to you.
Won't be ordering again
Great quality and exactly like the product pictures. Colours are bright, quality is good. Fit is true to size. I usually purchase a size 12 and in these suits I purchased a large. Fit is awesome. I purchased 6 suits and returned two. The only draw back is you pay for shipping for any return. However, a full refund was put back on my visa for the items I purchased. I had several compliments on my suits while I was in the Caribbean on vacation. Many people asked where I bought my suits. I was promoting your company all week! Thank you!
No issues with the products. There are lots of tops to choose from. Wanted to try items for size before possibly ordering again.
I ordered 2 dresses that were supposed to be shipped within 3 days, but then 1 week later they were not shipped yet. Fortunately, I paid with paypal, so I requested reimbursement. As soon as i did that they shipped the dresses.
The dresses arrive from China, they are cheaply made and don't look like in the photos. They are not in 1 colour, but the 2 layers are in 2 different colours. One of the dresses i ordered was supposed to be in navy blue and it's in purple, with the layer underneath in navy blue. I would never have ordered these dresses. And I will never use this service again.
I love the simple but fashionable design of this shirt. Once I received this shirt and tried it on, I decided that it would become the everyday wear when I go to work. The shirt looks very pretty. The sleeves are very fashionable. I love it very much.
Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.
I ordered a swimsuit after purchasing two very nice swim bottoms that fit me perfectly. I ordered the same size in the swimsuit, but the bottoms were miniscule and the top was huge. Had I known that sale items weren't returnable, I'd never have ordered it. This policy should be clear in the item description of all sale items.
I will not be a returning customer as I had to pay 9.99 to return an item. This is not fair in my book. If you receive and item that you do not like once you try it on you should not have to pay to return it. Thank you for a VERY poor experience!
Purchased products online, bathers and shorts. Small issue with delivery but they arrived well packaged and great quality. Sunshine helped with the delivery issue and product arrived shortly after. Would purchase again.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.