Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 8,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
8 helpful votes
Follow Carla P.
Unfollow Carla P.
Send Message
Share Review
Report Review

Avoid Modlily. My story: I created an order, received it, shipped back one item for a size exchange as per Modlilys instructions (which was a ridiculous process btw). I waited for my new suit and I have since received no item back! Its been months. Nobody responded to my initial, multiple inquires on their live chat and every time I want to talk to them, I have to create a new ticket. Its very hard to contact them. They are refusing to Acknowledge my request saying I'm now past 30 days (which I original dealt with the return within 30days). I have now paid them for an item I do not have (they have it) and suspect they will NEVER make good on or refund. Avoid this company! They have no integrity.

Date of experience: July 15, 2019
Japan
1 review
0 helpful votes
Follow joanna H.
Unfollow joanna H.
Send Message
Share Review
Report Review

Best Clothes Ever!
June 22, 2016

I was looking to buy two Dresses and a Bag but i couldn't find one near Canada so i ended up ordering online from Rotita for the first time. Ordered it about 2 weeks ago and i Got my Dresses and a Bag today and i love them. Fits perfectly. Thanks for the right size Rotita :)

Date of experience: June 22, 2016
California
1 review
0 helpful votes
Follow DAVID C.
Unfollow DAVID C.
Send Message
Share Review
Report Review

Very Comfortable and Made so Well
September 18, 2016

I ordered this for my best friends birthday party. I was in love with this dress once I got it and tried it on! It came with a built in bra which was wonderful, it took one less expense away. The dress was very comfortable and made so well! I had tons of compliments on it. The price was great too! It arrived pretty quickly. I have referred and will continue to referrer people to Modlily.

Date of experience: August 17, 2016
Virginia
1 review
0 helpful votes
Follow Kee A.
Unfollow Kee A.
Send Message
Share Review
Report Review

Black/orange top
October 11, 2021

I loved the top I received from Modlily, but unfortunately, it was too small. I usually wear a large, but this top runs small. I returned it for a refund and reordered the same top in a larger size. I am anxiously awaiting the delivery of my new top!

Date of experience: October 11, 2021
Texas
1 review
0 helpful votes
Follow Raquel M.
Unfollow Raquel M.
Send Message
Share Review
Report Review

Love it
July 5, 2017

The experience I had with Modlily.com was such a great experience. I got all my products in great condition. All the products I received were better then I expected! It looks better then the pictures. Goods are of reasonable quality when the price is taken into consideration. Would definitely shop again.

Date of experience: July 5, 2017
Pennsylvania
1 review
1 helpful vote
Follow Janice S.
Unfollow Janice S.
Send Message
Share Review
Report Review

I ordered a sweater and the quality was very poor and did not fit. When I opened the package where was a liquid inside the package!
I tried to return it online and could not navigate their system. Still waiting to hear back from them but not holding my breath.

Date of experience: January 30, 2017
Massachusetts
1 review
5 helpful votes
Follow helenestables i.
Unfollow helenestables i.
Send Message
Share Review
Report Review

Their size chart is completely out of scale! I purchased a linen dress; knowing that their size is considerably small than here, I ordered a size L instead of medium. Well the dress is so small that I couldn't fit inside and the material is cotton+polyester instead of linen! Forget the refund; they want me to ship back to China at my own expense and they offer me another purchase with 20% off! That really ad to my reluctance to buy from China! Their email address is *******@modlily.com

Date of experience: April 6, 2017
New Jersey
2 reviews
0 helpful votes
Follow Pegi R.
Unfollow Pegi R.
Send Message
Share Review
Report Review

Order/ Email questions
April 19, 2022

I wrote because I was having trouble getting on the email website with my email. And when I did finally get on, it said there was no order associated with the account. The reply was very timely and helpful each time I wrote back. I was assured that my order had gone through and got help with my email issues. The promptness and efficiency was most appreciated

Date of experience: April 19, 2022
Australia
1 review
0 helpful votes
Follow Mark N.
Unfollow Mark N.
Send Message
Share Review
Report Review

Value for money bathing suit
April 26, 2022

My wife found a two piece bathing suit on ModLily and the website showed excellent pictures and sizes. The website was easy to use and the item was spot on for fit and size. The item was well packed and was dispatched with tracking detail. All in all an excellent buying experience and would recommend ModLily

Date of experience: April 26, 2022
Canada
1 review
1 helpful vote
Follow Monique B.
Unfollow Monique B.
Send Message
Share Review
Report Review

Beautiful clothing
May 19, 2019

I have ordered two tops already from Modlily and i am completely satisfied,, they fit very well and good quality. I dont know why so much bad reviews on them... i have now ordered a 3rd top and hopefully will be as nice as the two others... i am getting a lot of compliment on them asking where i bought those... i guess they must look nice.

Date of experience: May 18, 2019
California
1 review
0 helpful votes
Follow maritza G.
Unfollow maritza G.
Send Message
Share Review
Report Review

A perfect summer dress
July 23, 2016

These dresses are awesome! The fit and colors are very flattering. The material is thick but soft; very comfortable. The "green" is my favorite but the peachy/blue is pretty too! I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.

Date of experience: June 21, 2016
GB
1 review
0 helpful votes
Follow Clarke C.
Unfollow Clarke C.
Send Message
Share Review
Report Review

Disappointing top
April 8, 2023

Loved the bikini that I ordered good quality material and fitted perfectly but I was very disappointed in the white top I ordered very poor quality then I went to the post office to return and to find that it would cost me the price of the top to return the item to you.
Won't be ordering again

Date of experience: April 8, 2023
Canada
1 review
0 helpful votes
Follow Amanda Y.
Unfollow Amanda Y.
Send Message
Share Review
Report Review

Amazing suits!
March 23, 2023

Great quality and exactly like the product pictures. Colours are bright, quality is good. Fit is true to size. I usually purchase a size 12 and in these suits I purchased a large. Fit is awesome. I purchased 6 suits and returned two. The only draw back is you pay for shipping for any return. However, a full refund was put back on my visa for the items I purchased. I had several compliments on my suits while I was in the Caribbean on vacation. Many people asked where I bought my suits. I was promoting your company all week! Thank you!

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
Follow Lofstrom M.
Unfollow Lofstrom M.
Send Message
Share Review
Report Review

Item was true to my size
June 21, 2024

No issues with the products. There are lots of tops to choose from. Wanted to try items for size before possibly ordering again.

Date of experience: June 21, 2024
Australia
1 review
4 helpful votes
Follow Editando K.
Unfollow Editando K.
Send Message
Share Review
Report Review

Don't fall for it
December 18, 2016

I ordered 2 dresses that were supposed to be shipped within 3 days, but then 1 week later they were not shipped yet. Fortunately, I paid with paypal, so I requested reimbursement. As soon as i did that they shipped the dresses.
The dresses arrive from China, they are cheaply made and don't look like in the photos. They are not in 1 colour, but the 2 layers are in 2 different colours. One of the dresses i ordered was supposed to be in navy blue and it's in purple, with the layer underneath in navy blue. I would never have ordered these dresses. And I will never use this service again.

Date of experience: December 18, 2016
North Carolina
1 review
0 helpful votes
Follow Charles C.
Unfollow Charles C.
Send Message
Share Review
Report Review

Fashionable design
August 25, 2017

I love the simple but fashionable design of this shirt. Once I received this shirt and tried it on, I decided that it would become the everyday wear when I go to work. The shirt looks very pretty. The sleeves are very fashionable. I love it very much.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Send Message
Share Review
Report Review

Customer Service
December 4, 2021

Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.

Date of experience: December 4, 2021
Texas
1 review
0 helpful votes
Follow Janet H.
Unfollow Janet H.
Send Message
Share Review
Report Review

Return policy does not extend to sale items
May 24, 2023

I ordered a swimsuit after purchasing two very nice swim bottoms that fit me perfectly. I ordered the same size in the swimsuit, but the bottoms were miniscule and the top was huge. Had I known that sale items weren't returnable, I'd never have ordered it. This policy should be clear in the item description of all sale items.

Date of experience: April 24, 2023
North Carolina
1 review
0 helpful votes
Follow Amie A.
Unfollow Amie A.
Send Message
Share Review
Report Review

Return policy
September 3, 2022

I will not be a returning customer as I had to pay 9.99 to return an item. This is not fair in my book. If you receive and item that you do not like once you try it on you should not have to pay to return it. Thank you for a VERY poor experience!

Date of experience: August 4, 2022
Australia
1 review
0 helpful votes
Follow Kate M.
Unfollow Kate M.
Send Message
Share Review
Report Review

Great products
August 27, 2022

Purchased products online, bathers and shorts. Small issue with delivery but they arrived well packaged and great quality. Sunshine helped with the delivery issue and product arrived shortly after. Would purchase again.

Date of experience: August 27, 2022