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Texas
1 review
0 helpful votes
Follow Charles C.
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Very satisfied MobStub customer!
May 20, 2015

I've placed two orders since finding out about the company. Loved both items that I ordered for my wife as did she! There was a small problem with one item, I wrote the company. Someone got back to me the next day & the issue was solved right away! Needless to say that I'm very pleased with the outcome! My wife & I will be regular customers & are telling others to check out their website..

Date of experience: May 20, 2015
Illinois
1 review
6 helpful votes
Follow diann w.
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I paid for 2 items but only received 1. You can't talk to customer service at all just leave a msg. But they don't respond back to you. My order number is: *******. This was to be a Christmas gift, now I've got to go and replace this item with something else. NEVER NEVER will do business with them again. They get your money but you get no item.

Date of experience: December 3, 2014
Oregon
2 reviews
7 helpful votes
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Be careful buying stuff from here it may not be what is advertised. I got a ring that was suppose to he Stirling silver. It's stamped and all. Well after sizing it copper is now showing threw. They told me it needs polishing. And no refund because it was a final sale.

Date of experience: May 13, 2016
New Jersey
3 reviews
10 helpful votes
Follow D M.
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MobStub is a disreputable company --- do not shop with them unless you enjoy tossing your money out! I do most of my shopping online and have never come across such a frustrating retailer. They send out the wrong product and then, when you try to get them to exchange it for the product you actually ordered - even providing the copy on the description page of the item -- they tell you there are no refunds or exchanges. Online customer service just says the same thing over and over -- no refunds, no exchanges. The customer service telephone number cuts you off after the recording suggests that you call back later. That's it. They only got one star because there was no selection for ZERO.

Date of experience: December 8, 2014
Georgia
1 review
15 helpful votes
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I give it 0 stars
December 15, 2014

I give it 0 stars. Its been a month and a half and still no bracelet. Its for my granddaughter as she lost her mom recently. It was the mother daughter one. I have emailed them with no response. Will be contacting my credit card company. This company is a rip off. Now I have to go buy another Christmas gift when I was all done. Don't buy from this site!

Date of experience: December 15, 2014
New York
2 reviews
0 helpful votes
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Crossbody cellphone case
December 27, 2016

My purchase of the cellphone case was very positive, It provides a hands-free carrier, easy to access. It does not feel weighty or awkward while wearing it. I got compliments on its look. Delivery was prompt during the Christmas shopping rush. This was a first purchase from Mobstub, but I'm sure I'll return to it.

Date of experience: December 27, 2016
Connecticut
2 reviews
3 helpful votes
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Terrible customer service and extremely slow to send out orders. I placed an order on Dec 31 and sent an email to them on the sixth of January. No response from company, no email updates about order status. I have logged in every day to check status, finally ten days after placing my order it has shipped. Will you 100% never purchase from this company again

Date of experience: January 10, 2015
Arkansas
1 review
0 helpful votes
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CUSTOMER SERVICE as it should be...
January 19, 2016

I will recommend MobStub to any prospective purchaser who might have reservations about making an online purchase. My experience: you can trust MobStub. They are serious about the value of a customer! You will get a personal response and prompt resolution.

Date of experience: January 19, 2016
California
1 review
25 helpful votes
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FACE COVERINGS
July 12, 2020

I wish I had read all the reviews before ordering from Mob Stub. I saw their add on Facebook. I ordered some face coverings and it took several weeks until I received them. The fabric is horrible, and the fit is even worse. When I went on the site to find a way to contact them I noticed No Returns all sales are final. What a waste of $20.00. Every time I open my Facebook account I get bombarded with their site. So frustrating.

Date of experience: July 12, 2020
Texas
1 review
0 helpful votes
Follow Cindy G.
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Great customer service
September 13, 2015

I received an order for a set of striped sheets, only to discover that the flat sheet was NOT striped. I sent a note to customer service, and they were very quick to replace the whole set. No hesitation at all. Gives me confidence that whatever I order from MobStub, there will not be any problem resolving an issue should one come up.

Date of experience: September 13, 2015
Arkansas
1 review
9 helpful votes
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Ordered 2 sets of sheets, the thread count was indeed what they claimed, and there were indeed 4 pillowcases per set, but not a single pillow case hem was stitched around more than half way, some of them not even that far. I'm afraid that by the time I wash the sheets more than a few times they will probably fall apart too, but time will tell.
Wish I would have looked at reviews before I ordered.

Date of experience: July 28, 2015
New York
1 review
1 helpful vote
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Great eyelashes
March 1, 2016

So I had previously used their new wonderful mascara and fibers and love them. My most recent order though left me very unhappy as the fibers flaked all over the place and would not stick to the gel. I sent an email to them and was shocked at my almost immediate reply. Their customer service is excellent they replied to my Concerns immediately and shipped me new product. It really was just bad product because my replacement product is wonderful. You can be sure that I will order again!

Date of experience: March 1, 2016
North Carolina
1 review
4 helpful votes
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I ordered 3 items. Long story short I received "0" items. NONE. Zippo... customer service was a joke. Made me fill out a form so they could "investigate". They went on to say that the USPS gave them a delivery slip. I was out $54. BOOM. I'm sure those crooks laughed all the way to the BANK. NEVER ORDER HERE... unless you like to give money away.

Date of experience: November 22, 2016
Arizona
2 reviews
1 helpful vote
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Facial mask
June 3, 2020

Ordered facial mask.
Quality is fine, upper elastic not attached to mask very well, comes off!
Threw 2 away, the started placing small hole where elastic was attached, secured elastic with small knot on inside of mask.
Looks kinda tacky, but secures around ears.

Date of experience: June 2, 2020
New York
1 review
5 helpful votes
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I bought several items on Mobstub on my very first visit. The product descriptions are not accurate. Only half on one of my orders was sent and I have still not heard back from customer service.

The goods are cheaply made in China, using bad chemicals that make the products smell bad when you unpack them. All the items I purchased were of poor quality and about half are unusable.

Do not buy from this vendor!

Date of experience: April 18, 2017
California
2 reviews
7 helpful votes
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AVS Rejected?
November 14, 2015

Does anyone know what AVS Rejected means when checking out this pops up in red. So I can't place a order. Plus there's no phone number to call and says no refunds or exchanges so I'm a little Leary about ordering

Date of experience: November 14, 2015
Arizona
1 review
1 helpful vote
Follow Gail C.
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I ordered 2 item bath mat set. I received 1 wrong color bath mat. Filled out contact form and also emailed. I followed up for 4 days. On last day said if no response today I'm disputing with my credit card, no response so next day I did dispute. Much later that day I received a request to send a photo of what I received. I told them I disputed and I'm done due to horrible customer service.

Date of experience: December 21, 2017
Illinois
1 review
3 helpful votes
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Not worth the time
May 26, 2015

Customer service sucks so far... need to have the patience of a saint! Ordered 2 sets of sheets and received 2 comforters instead... customer service says is resolved but I have no idea how. They just keep asking for pictures of the incorrect items... give me strength!

Date of experience: May 26, 2015
Illinois
1 review
4 helpful votes
Follow Philliip S.
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I have ordered from them twice. The first time I ordered a necklace for my wife it was very nice and she liked it. The second time I ordered an apple certified battery case for my Iphone pure junk. Not only does it not double the charge life of the phone as advertised it actually caused my phone to run down quicker then it normally was even with the extra battery. So one a chit wipes out 10 atta boys in my mind. Buyer beware.

Date of experience: May 19, 2014
North Carolina
1 review
8 helpful votes
Follow Rhoda W.
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I order quite often from Mobstub. I have always had good experiences with them. Every product I have ordered has been of good quality and seemed to ship within a decent time frame. (order id #*******) I haven't had to return anything as of yet, so I can't comment on the returns side of it but as a whole, I like being able to get items at such a discounted price.

Date of experience: October 14, 2014

Overview

MobStub has a rating of 3.9 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobStub most frequently mention customer service, next day and wrong item. MobStub ranks 6th among Daily Deals sites.

service
126
value
119
shipping
130
returns
81
quality
113