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MobileUnlocks has a rating of 3.56 stars from 681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, easy process, and sim card. MobileUnlocks ranks 5th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
8,402 reviews
No positive highlights yet
My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed. The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Not sure if it's a scam, I've ordered unlock my iphone 3 days ago from mobileunlocks.com but it's still in process. The website says the process will take 1-24 hours when I order it. I have emailed them yesterday asking for refund but haven't got any response. I've just emailed them again. Be careful with website. And another tricky thing is that when you choose unlock phone button, you will be given status check order instead of Unlock.
Tip for consumers:
Read through the words. Be away from the website mobileunlocks.com
Products used:
iPhone unlock
It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.
Google told us how to unlock the phone
I was happy with the phone it was unlocking it from EE presumably was the problem
Hello Mrs Boulter,
Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.
I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.
Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.
If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.
Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.
Warm regards,
Charlotte
Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.
Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback
Products used:
Phone unlock
Hello Karl,
Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.
The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.
It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.
The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.
Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.
We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.
Best regards,
Charlotte
Customer Service Team, MobileUnlocks
I paid like $15 dollars for a old iphone unlock, then after few minutes it ask for another "Final payment" of $50 dollars, the phone itself worth no more than $75 dollars so I won't do that, they are just ask money from you.
So I think this is a phishing site, keep away from it, if there is 0 rating I'll choose it
Hello there,
Thank you for taking the time to share your concerns, and I'm sorry to hear that the process has not met your expectations. When you made your initial payment of $15, this covered the Eligibility Check to ensure your iPhone can be unlocked. This step is crucial for us to proceed safely without risking your device's usability or violating any service terms.
Additionally, as outlined clearly on the checkout page before purchase, unlocking an iPhone involves two stages: the Eligibility Check first, followed by the Unlocking Payment. This two-step process is standard for our service as it helps us to tailor the unlock specifically to your device's requirements.
While I understand your hesitation given the value of the phone, our goal is to provide a reliable and official unlocking service that maintains the integrity and security of your device. This is a legitimate process, and certainly not a phishing attempt.
If you have any further questions or would like to discuss how we can make this right for you, we would be grateful for the chance to help. It's important to us that your experience is positive, even if you decide not to proceed with the final unlocking payment. Please remember to have your IMEI ready and reach out to our Live Support via your tracking page for any specific assistance related to your order.
Best regards,
Charlotte
Customer Review Service Agent
Horrible a waste of time. Not worth it. Seems like a scam. Don't trust your sight or anything you have to say
I was told that instead it didn't and now I've been robbed by your company and it's a sad because I'm about to post this on every website social media and explain that your company robbed me
Because I thought you were good. But I see you're not in. I want to use my old phone instead of my new phone. Feels like my old phone better but you wasted my time and my child's time
It was supposed to be guaranteed and I thought was worth it but it's not
Hello Latasha Wilson,
I'm truly sorry to hear about your unsatisfactory experience with the unlocking process for your Galaxy A53 5G. I understand that it can be frustrating, especially when things do not go as anticipated. In reviewing your order status, it seems that your phone has been reported as not unlocked and we are awaiting your feedback.
We do our best to outline all potential costs at the checkout page, which includes an Eligibility Check followed by an Unlocking Payment. Since your device did not prompt for an unlocking code, it appears that a standard code unlock won't be possible, and a Remote USB Unlock service may be necessary to proceed.
I realize this isn't the news you wanted, but we are committed to helping you use your preferred phone. I encourage you to continue the process and utilize the codes provided, or consider the Remote USB Unlock service which is designed to work with your device type. This additional step might be the solution needed to unlock your phone.
Should you encounter any issues with the Remote USB service, our refund policy ensures you can receive a refund if the service doesn't work or is incompatible. Despite the difficulties, I'd like the opportunity to turn this experience around for you and ensure your old phone is unlocked and ready for use. Please don't hesitate to contact us with the outcome or if you require further assistance.
Kind regards,
Charlotte
Unlock process unsuccessful. The team then went cold on trying to follow up. Proceed with caution with this lot.
Hi Dumisani V Dhliwayo,
I'm sorry to hear that you've had an unsuccessful experience trying to unlock your Oppo A72. I understand that a smooth process is what you were looking for, and it's concerning to hear that follow-up communication wasn't as responsive as expected.
Your order status indicates that it is "Reported as Not Unlocked, waiting customer feedback," which suggests we're at a crucial stage where your input is vital. The unlocking codes provided to you are "12535131". If you’ve already attempted these with no success, we’re ready to assist further.
As outlined in our Refund Policy, if "having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." Please reach out to us with your feedback on the code usage, and our technicians will be more than eager to guide you through any additional steps that might be necessary.
If we ultimately find that the code is incorrect and we're unable to unlock your device, a refund will be processed according to the policy terms. We're committed to resolving this for you and converting your experience to a positive one.
Thank you for your patience and cooperation.
Best regards,
Charlotte
I will never ever recommend anyone to MobileUnlocks. You guys are scammers. You stole my hard-earned money through dubious means. You appear cheap only to lure people and scam them later.
Hello $#*!son,
I'm truly sorry to hear about your dissatisfaction with our service. I assure you that our intention is to provide a transparent and effective unlocking solution to our customers. Our pricing is outlined clearly before any payment is required, and we do require an Eligibility Check followed by an Unlocking Payment, as detailed on our website.
I can see that your iPhone 8 Plus from NetOne Zimbabwe has been successfully unlocked, and we hope that you can now enjoy the freedom of using your phone with any network.
If there's any confusion or something specific that you're unhappy with, please let us know, and we will be more than happy to clarify or assist you further. Your experience is important to us, and we want to ensure you're satisfied with the service you've received.
Thank you for reaching out to us.
Warm regards,
Charlotte
I paid for the initial eligibility check. No problem. Their service ran a scan, and came up with my phone's details. Was prompted to pay an additional $50. I thought since they could get detailed info about my phone, they should be legit. I was prompted to wait a few days. When I checked back, I got a message that said my phone was hard locked, and they need to have a service tech do an unlock for another $150! Seems like a scam to me.
Tip for consumers:
Don't waist your money on this site.
Products used:
I was robbed of $65 and received no service
Paid $14 for a service that was clearly described a sim unlock. After paid, the asked for $69 more. According to them, the $14 step was for a "Pre-Order IMEI Unlock", so in order to "Unlock" I had to pay more! In addition, there's absolutely no way to recover your money. STAY AWAY, they are scammers. Confirmed.
Tip for consumers:
Their site is MISLEADING. They offer an unlock for a price. After you pay, then they describe it as a "Pre-Order IMEI Unlock", then they ask you for way more money. The "unlock" is never performed. In addition they don't warn you that what you are paying at first is a "pre-order" service, not the actual "unlock" which is misleading. A form of scam.
Products used:
Nothing. They just took my money and didn't unlock the Sim Card in my phone
Hello,
Thank you for sharing your concerns with us. I'm sorry to hear about the confusion regarding the charges for our unlocking services.
The initial payment you made covers the cost of the Eligibility Check, which is a necessary step in our unlocking process. We always strive to be transparent about our service structure, which includes an Eligibility Check followed by an Unlocking Payment, and these costs are outlined on the checkout page prior to purchase.
We understand that the additional payment required for the actual unlock service can be surprising, but please rest assured that this two-step process is standard practice to ensure that your phone can be successfully unlocked.
Your unlock is currently awaiting the final payment, and we urge you to consider completing this step so we can proceed with the service you initially sought. Our team is here to support you throughout this process, and we would like to help you achieve a positive outcome.
If you have any further questions or need assistance with the next steps, please do not hesitate to contact our Live Support through your tracking page. Your satisfaction is important to us, and we're committed to making sure we can address your needs appropriately.
Kind regards,
Charlotte
SCAM for sure. Would not recommend for others. Paid than they asked for an additional payment. Not satisfied at all.
Hello there,
Thank you for bringing your concerns to our attention. I understand that encountering additional payments can cause some confusion and frustration. Please allow me to clarify that your initial payment was for the Eligibility Check, which is an essential step to ensure your phone can be unlocked. Following this, the Unlocking Payment is necessary to proceed with the actual unlocking process.
I assure you that all costs are transparently outlined on our checkout page before you complete your purchase so that you can make an informed decision. If your status is awaiting the Unlocking Payment, completing this step will allow us to continue with the service you've selected.
We value your satisfaction and would like to make sure you get the full benefit of our services. I encourage you to proceed with the process, and we'll be here to support you along the way.
For further assistance or any specific concerns about your order, we'd need your IMEI number to locate your details. Without this information, we're unable to address your individual case. Please use the Live Support option on your tracking page so we can help resolve any issues as swiftly as possible.
Thank you for your understanding, and we hope to help you complete the unlocking process to your satisfaction.
Best regards,
Charlotte
Avoid, they claim the initial charge is just to see if they can unlock the phone. This isn't made clear or stated anywhere on the order page but they cover themselves by having in the T&C. Then once the code is ready they want a further 34£ to release the unlock code. Complete scam.
On the home page, you enter your IMEI number and the company to which your phone is locked. You then go in to their payment page and give them the fee previously quoted ( in my case £12.99). After a couple of hours, they then ask for details to verify your identity (driver's licence, passport etc) and, once you have provided this, they come back requiring a further £24.00 before they will give you the code you need. It, therefore, will set you back over £35 to get the codes required, rather than the £12.99 you are led to believe it will cost. In most cases, this is more than the worth of the 'phone. BE WARNED - this is just a scam.
Tip for consumers:
Go elsewhere
I paid $30 originally then they did a pre check that took 3 days, once the pre check was completed they asked me to make another payment of $50 to free up my phone, after payment was made took 10 days to get a status update and was asking for an additional payment of $150 to have a tech guy do it because it was hard to unlock, like seriously? I've been waiting a month now and still no money or phone unlocked,
DONT DO IT, this is a SCAM!
Hello,
I'm truly sorry to hear about the delays and frustration you've experienced with the unlocking process. I understand it's been quite a wait and the multiple payments can be unexpected. As per our terms, the initial payment covers the eligibility check which is non-refundable, as outlined in point 7.3 of our terms and conditions. The following payments correspond to specific stages of the unlocking process. With harder to unlock phones, additional assistance may be required which can incur further costs, as explained in points 1.1 and 7.5.
I realize this situation is not ideal and I would love the opportunity to make things right for you. If you could provide the IMEI of your phone, I can look into your order status promptly. If you don't have the IMEI handy, please use the Live Support feature on your tracking page so we can assist you further.
Rest assured, we are committed to delivering the service promised and will keep you updated every step of the way. Your patience and understanding are greatly appreciated, and I'm here to ensure your phone gets unlocked.
Best regards,
Charlotte
They get you with the instant unlock then charge you money and then wait and try to charge you triple that amount! Worthless piece of $#*!!
Tip for consumers:
Company didn’t disclose anything about extra payment for the services they said they provided what a rip off
Products used:
I didn’t get the product I paid for
Hello,
Thank you for your feedback, and I'm sorry to hear that you've had a less than satisfactory experience. I understand that encountering unexpected costs can be frustrating. Our service does indeed include initial Eligibility Checks followed by Unlocking Payments, which are outlined during the purchase process. These steps are essential to provide the accurate and secure service that handles your phone's unlocking process.
It's also important to ensure that the full service description was read at the time of purchase, as mentioned in section 4.1 of our Terms and Conditions, this would help in understanding the process and any associated costs.
To assist you further and ensure your experience is improved, please provide us with your IMEI so we can look into your situation. For any immediate concerns or questions, don't hesitate to reach out to our Live Support through your tracking page for more personalized assistance.
We appreciate your business and look forward to resolving your concerns to your satisfaction.
Best regards,
Charlotte
The price you pay It IS only a confirmation that your mobile phone IS able to be free. After they Will request another payment of 51€ to proceed with the unlock code. This IS 3-4 times expensive than all other webpage and you get confuse because the price they offer you is not the final price. Becarefull with this webpage
Hi Alfonso Ben,
Thank you for taking the time to share your feedback. I understand your concerns regarding the payment structure and I would like to clarify a few things to help resolve any confusion.
You’ve successfully made a payment of €13.49 for the Eligibility Check on your Nokia 2720a-2 from Orange Spain. This step verifies that your phone can indeed be unlocked. As outlined on our checkout page prior to purchase, after the Eligibility Check, there’s an Unlocking Payment that's required to proceed with the actual unlocking service.
The cost of the Eligibility Check and the final unlocking fee are segmented to ensure that your handset is eligible before any additional commitments are made.
While there are different levels of service and pricing across various websites, our aim is to supply a reliable and official service that complies with all relevant laws and network regulations.
We appreciate your business and would like to encourage completing the process with the final unlock payment of €51, as your order is now at the stage of "Only paid for Eligibility Check, awaiting Unlocking Payment".
Our team works diligently to ensure a positive experience and we assure you of our commitment to helping you unlock your phone. If you have any further questions, please don’t hesitate to reach out.
Warm regards,
Charlotte
Initially charged £12, but it did not say that they were charging for the eligibility check. Then they asked for another £33 to unlock the phone Total of £45 I paid. I paid the full amount but O2 unlocked my phone. I provided all evidence to mobile unlocks still they refused my money back. They don't have dedicated customer service support, only contacted them via live chat and waited for the reply, it took hours and meanwhile, and I couldn't talk to them. I couldn't find a telephone number or email address to contact them. I would not recommend to anyone, please stay away from these scammers.
Very bad and ignorant customer service.
I thought it will cost only £11.99 to unlock. Check before deal with them.
I chose them accidentally, I never use these scammers again.
Hello T Suren,
Thank you for taking the time to share your feedback. We're sorry to hear your experience hasn't been as expected. It certainly isn't our intention to cause any inconvenience.
Regarding the costs involved, we do ensure all fees are clearly outlined during the checkout process. Our service involves an initial Eligibility Check followed by an Unlocking Payment. Your payments of £11.99 and £33 align with this structure for your iPhone 7 Plus on O2 UK.
Since your order status is "Unlock Complete", it appears that we have successfully provided the unlocking service. However, if O2 has unlocked your device independently, this could qualify as already unlocked – typically not eligible for a refund as per our Refund Policy.
On the communication front, we acknowledge the importance of timely and effective customer service. We do our best through live chat and aim to improve continually.
We appreciate your choice to utilize our services, even if it was accidental. Our goal is to resolve your concerns to your satisfaction without additional expense. Since the unlock is complete, perhaps we can assist you with another device or service in the future, to extend the value of your experience with us.
Your feedback is invaluable, and we're committed to learning from your experience to better serve our customers. If there is anything specific that we can address or assist you with at this point, please reach out through our live chat support, and we will make every effort to assist you promptly.
Best regards,
The MobileUnlocks Team
Not very clear, when you see it says unlock for any carrier and says 28.99 and you pay it you think your unlocking your phone very unsatisfied and even more sad that you guys can't make me a happy customer and correct my situation or help me out, crazy it was 28.99 now it's 14.99
Products used:
BULL$#*! FOR THEM TO TELL ME WHAT I KNOW
Hello there,
Thank you for reaching out and sharing your feedback. I'm sorry to hear that the cost of unlocking your phone has caused some dissatisfaction. I'd like to clarify that the initial charge of 28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. After this, an additional Unlocking Payment is required to complete the process, as detailed on our checkout page before purchase.
We understand that seeing a price reduction after your purchase can be frustrating, but prices can fluctuate due to various factors including promotions or changes in the market.
We value you as a customer and although we're unable to issue a refund based on price changes, our team is committed to ensuring you have a positive experience and will help guide you through the unlocking process.
Should you wish to continue with the unlock, we are here to support you every step of the way. Please don't hesitate to use the Live Support feature in your tracking page if you need any assistance or have further questions. We're here to help!
All the best,
Charlotte
A complete con, an expensive rip off, will gladly tell everyone not to use your company & to seek other means, by going into the shops or finding another option!
It stated it was £7.99
Because it stated it was £7.99
Hello Alexander,
I'm really sorry to hear that you're displeased with our services. From what you’ve mentioned, it seems there may have been some confusion regarding our pricing. We're transparent with our costs, and any associated fees for our services are outlined during the checkout process for your review before making any payments.
I understand you chose us for the initial eligibility check fee of £7.99. I'd like to clarify that the £11.99 you paid was for the Eligibility Check to ensure your Huawei P30 met all the necessary criteria for unlocking from the EE UK network. Subsequently, the £26 was for the Standard Unlock service to generate the unlocking codes for your device.
I see that your order status is "Unlock Complete", which means the unlocking process should now be finalized. Your unlock codes are "8756573932540080", and you should be able to use them to unlock your phone. However, if your phone is not prompting for an unlocking code when a non-EE SIM card is inserted, we have the alternative of a Remote USB Unlock service available to assist you further.
We truly value your business and our goal is to resolve this situation to your satisfaction. It would be great if we could guide you through the unlocking process or offer you the necessary Remote USB unlock service if required.
Thank you for your patience, and please let us know how we can assist you further in achieving a successful unlock for your phone.
Warm regards,
Charlotte
When will I be able to unlock my phone & use it, I've paid & nothings happened?
I used mobileUnlocks service thinking they would provide a quick and easy service. They guaranteed that the phone would be unlocked (100%)
The bill was £11.99
On the same day a further bill was charged for £24.00
Two days went by...
Then they demanded another £40 because vodafone rejected the unlocking because the phone wasn;t purchased from vodafone, and required payment.
The phone was purchased from vodafone.
I didn't pay because this did not seem right.
I went to the trouble of contacting vodafone directly, and easily obtained an unloack code within 30 minutes FOR FREE
That's right. The code was easy to obtain and vodafone did not charge a penny for it.
Tip for consumers:
don't go near them
Products used:
their mobile phone unlocking service
Paid €70 for an unlock code that doesn't work have been emailing them for the past 2 weeks and haven't got one response back stay away
Useless and very unhelpful didn't resolve the problem
Hello Carol,
Thank you for reaching out and sharing your experience with us. I'm genuinely sorry to hear that the unlock code provided for your Nokia TA-1534 hasn't worked as expected and that you've been awaiting a response.
In line with our process, upon receiving feedback of an unlock code not working, we prioritize working closely with our customers to resolve any issues encountered. The unlock code you've provided, "NCK=0502914615275955," was meant to unlock your device from Tesco Mobile Ireland, and it's important for us to ensure it serves its purpose.
Your order status is currently reported as "Not Unlocked, waiting customer feedback," and it’s crucial for us to receive that feedback so we can assist you further. If the code isn't working, our technician would provide support to ensure that every possible solution is tried to get the code working. In the event that all efforts don’t result in unlocking your phone, our refund policy does cover situations of incorrect unlocking codes, after working with a technician.
We are committed to providing a positive resolution and would very much like the opportunity to turn this situation around for you. Could you please follow up on the issue by replying to this message or reaching out to our support via your preferred method of communication? We are here to help guide you through the necessary steps to resolve this matter to your satisfaction.
Warm regards,
Charlotte
Beware, this is 100% fraud, you will never get your money back and they will never respond to you ever, it's scam, they have no contact info and they never reply emails, stay away
Tip for consumers:
Fraud company
Products used:
Unlock service
This company needs to be shut down! I don't understand how they keep scamming people and are allowed to continue on and on with it! I want to know #1 how to get my full refund because I am not going to spend "the final payment" of $47.00 after spending $28.99 which is what I thought the cost was to begin with then they are going to ask for more money after the $47 "final payment". They sent me an email with my device model (Motorola) and model number at the top of it then by the end of the email they were saying that I had a Samsung S20...WHAT? I just want my $28.99 back. I won't spend more than that on this site! Glad I didn't! Hope no one else does! I hope they get shut down completely because someone's getting rich off this crap and it's not right at all! They haven't gotten a good review in the last YEAR AND ARE STILL ACTIVELY SCAMMING PEOPLE! UNBELIEVABLE! Wish I could write a review on the website itself...apparently the owners are the only ones who can do that. I HATE THAT I HAD TO GIVE THEM ONE STAR IN ORDER TO POST THIS BECAUSE I WOULD HAVE GAVE THEM NEGATIVE STARS IF IT WAS POSSIBLE. Ive already gotten ripped off with a locked phone that I paid for and can't use my service on now I got ripped off trying to get it unlocked.
Tip for consumers:
I wish I would've known they wouldnt give me the full refund as promised before I gave them my money. I work too hard for my money to just get taken by scammers online for a service that I needed really badly right now!!
Ask for 3 seperate payments and didn't even manage to unlock my phone. Then refused to refund. Do not use!
Dismissive and didn't car e
Hello Danny,
I'm sorry to hear about your experience with the unlocking process for your Samsung S10+. I understand it can be frustrating to make payments and feel that progress hasn't been made. However, I'd like to clarify the unlocking procedure and the payments you've made thus far.
You've successfully completed an Eligibility Check for £11.99 and two payments for the Standard Unlock totaling £48 (£26 and £22). These steps are necessary before moving on to a Remote USB Unlock, which is your current order status and is required because your phone does not prompt for an unlocking code.
Our terms clearly outline that all payments for services already provided, such as the Eligibility Check and Standard Unlock, are non-refundable as mentioned in sections 7.3 and 7.4 of our terms and conditions. We aim to be transparent about our service costs, and the checkout page provides this information before any purchase is made.
I would like to encourage you to proceed with the Remote USB Unlock, which could finalize the unlocking of your phone. Your device falls within the category where this service is applicable, and as per our Refund Policy, if the Remote USB Unlock service is incompatible or doesn't work, you are eligible for a refund.
If you have any further concerns or would like assistance in continuing with the process, please let me know, and I’ll be here to help.
Warm regards,
Charlotte
S23 Ultra on AT&T. Passed your $15 "check". Paid for the full unlock, but was told the device was "hard-locked" because it would not ask for an unlock code when changing SIMs. Verified on video that it does ask for a code, and have asked for a refund multiple times in the last 2 weeks with no response.
Posted a poor review on their site (which is there for me) but when I use another browser and VPN, they have it removed for other people, view pictures.
Tip for consumers:
They are a scam. Stay away.
Products used:
Mobile phone unlock
Gain trust and grow your business with customer reviews.
Hello there,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.
As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.
I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.
We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.
As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.
Best regards,
Charlotte