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Initially charged £12, but it did not say that they were charging for the eligibility check. Then they asked for another £33 to unlock the phone Total of £45 I paid. I paid the full amount but O2 unlocked my phone. I provided all evidence to mobile unlocks still they refused my money back. They don't have dedicated customer service support, only contacted them via live chat and waited for the reply, it took hours and meanwhile, and I couldn't talk to them. I couldn't find a telephone number or email address to contact them. I would not recommend to anyone, please stay away from these scammers.
Very bad and ignorant customer service.
I thought it will cost only £11.99 to unlock. Check before deal with them.
I chose them accidentally, I never use these scammers again.
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The technician gave me a hard time repeating the same thing as a ai robot please fire the technician
Terrible service, misleading pricing, obscure extra costs, and took over a week when they said it...
Hello T Suren,
Thank you for taking the time to share your feedback. We're sorry to hear your experience hasn't been as expected. It certainly isn't our intention to cause any inconvenience.
Regarding the costs involved, we do ensure all fees are clearly outlined during the checkout process. Our service involves an initial Eligibility Check followed by an Unlocking Payment. Your payments of £11.99 and £33 align with this structure for your iPhone 7 Plus on O2 UK.
Since your order status is "Unlock Complete", it appears that we have successfully provided the unlocking service. However, if O2 has unlocked your device independently, this could qualify as already unlocked – typically not eligible for a refund as per our Refund Policy.
On the communication front, we acknowledge the importance of timely and effective customer service. We do our best through live chat and aim to improve continually.
We appreciate your choice to utilize our services, even if it was accidental. Our goal is to resolve your concerns to your satisfaction without additional expense. Since the unlock is complete, perhaps we can assist you with another device or service in the future, to extend the value of your experience with us.
Your feedback is invaluable, and we're committed to learning from your experience to better serve our customers. If there is anything specific that we can address or assist you with at this point, please reach out through our live chat support, and we will make every effort to assist you promptly.
Best regards,
The MobileUnlocks Team