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Paid $14 for a service that was clearly described a sim unlock. After paid, the asked for $69 more. According to them, the $14 step was for a "Pre-Order IMEI Unlock", so in order to "Unlock" I had to pay more! In addition, there's absolutely no way to recover your money. STAY AWAY, they are scammers. Confirmed.
Tip for consumers:
Their site is MISLEADING. They offer an unlock for a price. After you pay, then they describe it as a "Pre-Order IMEI Unlock", then they ask you for way more money. The "unlock" is never performed. In addition they don't warn you that what you are paying at first is a "pre-order" service, not the actual "unlock" which is misleading. A form of scam.
Products used:
Nothing. They just took my money and didn't unlock the Sim Card in my phone
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The technician gave me a hard time repeating the same thing as a ai robot please fire the technician
Terrible service, misleading pricing, obscure extra costs, and took over a week when they said it...
Hello,
Thank you for sharing your concerns with us. I'm sorry to hear about the confusion regarding the charges for our unlocking services.
The initial payment you made covers the cost of the Eligibility Check, which is a necessary step in our unlocking process. We always strive to be transparent about our service structure, which includes an Eligibility Check followed by an Unlocking Payment, and these costs are outlined on the checkout page prior to purchase.
We understand that the additional payment required for the actual unlock service can be surprising, but please rest assured that this two-step process is standard practice to ensure that your phone can be successfully unlocked.
Your unlock is currently awaiting the final payment, and we urge you to consider completing this step so we can proceed with the service you initially sought. Our team is here to support you throughout this process, and we would like to help you achieve a positive outcome.
If you have any further questions or need assistance with the next steps, please do not hesitate to contact our Live Support through your tracking page. Your satisfaction is important to us, and we're committed to making sure we can address your needs appropriately.
Kind regards,
Charlotte