Overview
MobileUnlocks has a rating of 4.4 stars from 2,525 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Fine to my view. I can call with the phone but not browse with it
I was so amazed at how quick and easy it was for me to get my phone unlocked at just a touch of a button
Hello Mr. Cleverley,
We're thrilled to hear that you found the unlocking process quick and easy! It's great to know that you chose us based on positive reviews and that our promise of a speedy service was met. If you have any further needs or questions about your unlocked iPhone 12 Mini or any other service, feel free to reach out. We're here to ensure your experience continues to be positive.
Thank you for choosing our services for your unlocking needs, and we look forward to assisting you again in the future!
Best regards,
Charlotte
It was quick and simple I didn't need to do anything quite amazed with it
Would recommend and would use again in the future 100%
Dear Mr. Jaggers,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our service was quick and straightforward, and that you would recommend our services. It's fantastic to know that we could assist you with unlocking your iPhone 11 from EE UK without any hassle.
If you need any further assistance or decide to unlock another device in the future, we're here to help. Your satisfaction is our priority, and we look forward to serving you again.
Warm regards,
Charlotte
Customer Service Team at Mobile Unlocks
It took 5 days to unlock but they eventually did, although communication was slow
Hi Tara,
Thank you for sharing your experience with us. We appreciate your patience throughout the process. I’m glad to hear that your iPhone 4S has been successfully unlocked!
I apologize for any inconvenience caused by the communication delays. While we strive to provide timely updates, sometimes the process can take a bit longer due to factors outside of our control, as stated in our terms and conditions: "Delivery times are guidelines set by the relative networks and can vary."
Your feedback is valuable and helps us improve our services. If you have any other questions or require further assistance, please don't hesitate to reach out.
Best,
Charlotte
Brilliant, worked 1st time. No issues, so now got a useable phone
Hi Richard,
Thank you for your positive feedback! I'm thrilled to hear that everything worked smoothly for you and that your phone is now fully useable. We pride ourselves on providing a fast and efficient service, so it's great to know we met your expectations.
If you need any further assistance or have additional devices to unlock, don't hesitate to reach out. Thanks again for choosing us!
Warm regards,
Charlotte
I deeply regret my decision to use MobileUnlocks.com for unlocking my phone. This experience has been nothing short of a scam, characterized by false promises, incompetent service, and deceptive practices. Here are the major issues I encountered:
1. Misleading Service Promises:
MobileUnlocks.com assured me they could unlock my phone within 4 days. After an agonizing wait of more than 2 weeks, they finally sent me a code. Unfortunately, the code was useless and did not unlock my phone as promised. Their inability to deliver on their core service is completely unacceptable.
2. Fake Reviews:
The reviews on their website are clearly fabricated. One review was supposedly posted a day ago, but when I checked three days later, it bizarrely showed as being posted 15 hours ago. This deceitful manipulation of reviews to appear trustworthy is a blatant lie and a violation of consumer trust.
3. Poor Communication:
Their communication was extremely frustrating. Responses to my queries were almost instant, yet obviously generated by AI. Despite writing in English, their replies were in Czech due to my local IP, and when I questioned this, they never provided a clear answer. Their messages were often unhelpful, vague, and did nothing to address my concerns.
4. Substandard Quality of Service:
The service quality was abysmal. The unlocking instructions were confusing and contradictory, leading to an exasperating experience. Despite following their steps meticulously, the process was ineffective and resulted in failure.
5. Unreliable Timelines:
The timeline they provided was a complete joke. Initially promising a 4-day turnaround, the process dragged on for over two weeks with no explanation or meaningful updates. Their consistent delays and broken promises caused significant inconvenience and frustration.
6. Ineffective Customer Support:
When I reached out for support, their customer service was dismissive and unhelpful. My issues were not taken seriously, and there was a glaring lack of effort to resolve the problems I faced. Their support team's disregard for my concerns only added to the already dismal experience.
In summary, my encounter with MobileUnlocks.com has been a nightmare. The combination of false advertising, poor service quality, unreliable timelines, and unprofessional customer support has been extremely frustrating and disappointing. I strongly advise others to steer clear of this fraudulent service.
Hi Andrea,
I'm truly sorry to hear about your experience and understand your frustration. I appreciate you taking the time to detail your issues, and I want to address them directly:
1. **Misleading Service Promises**: While we aim to provide quick service, sometimes complexities arise, especially with specific networks or phone models. Your order was noted as "Reported as Not Unlocked, waiting customer feedback," and it might require additional steps to unlock successfully.
2. **Fake Reviews**: I assure you that we strive for transparency. All reviews are from actual users, though we continuously strive to improve this part of our service.
3. **Communication Issues**: I'm sorry for the difficulties with the responses. We should definitely address any language barriers to better assist you.
4. **Service Quality**: I would be glad to help clarify any confusing instructions. The code given might not have worked because your Huawei P30 lite might require a "Remote USB Unlock" method. This occurs if the phone doesn't prompt for a code when a non-T-Mobile SIM card is inserted.
5. **Timelines**: We apologize for the delays you faced. Typically, such delays result from factors outside our immediate control, but we're continually working on improving our turnaround times.
6. **Customer Support**: Your feedback will be shared to ensure we better meet customer needs in the future. We aim to handle concerns promptly and effectively.
Regarding your current status, if your phone isn't prompting for an unlock code, we recommend proceeding with the Remote USB Unlock for your Huawei device. As per our policy, if the Remote Unlock service doesn't work, a refund will be provided for that service.
Please reach out to us through the support page so we can assist you further with the next steps. Your satisfaction is important, and I want to ensure we resolve this situation satisfactorily.
Best regards,
Charlotte
Took a little longer than expected but unlocking achieved. Quick reply and explanation when contacted about delay. Overall good service.
Due to O2 not issuing codes we had to get them from Samsung which was the reason for the delay. Thanks for your patience!
Paid €70 for an unlock code that doesn't work have been emailing them for the past 2 weeks and haven't got one response back stay away
Hello Carol,
Thank you for reaching out and sharing your experience with us. I'm genuinely sorry to hear that the unlock code provided for your Nokia TA-1534 hasn't worked as expected and that you've been awaiting a response.
In line with our process, upon receiving feedback of an unlock code not working, we prioritize working closely with our customers to resolve any issues encountered. The unlock code you've provided, "NCK=0502914615275955," was meant to unlock your device from Tesco Mobile Ireland, and it's important for us to ensure it serves its purpose.
Your order status is currently reported as "Not Unlocked, waiting customer feedback," and it’s crucial for us to receive that feedback so we can assist you further. If the code isn't working, our technician would provide support to ensure that every possible solution is tried to get the code working. In the event that all efforts don’t result in unlocking your phone, our refund policy does cover situations of incorrect unlocking codes, after working with a technician.
We are committed to providing a positive resolution and would very much like the opportunity to turn this situation around for you. Could you please follow up on the issue by replying to this message or reaching out to our support via your preferred method of communication? We are here to help guide you through the necessary steps to resolve this matter to your satisfaction.
Warm regards,
Charlotte
Una buena experiencia muy honestos en su trabajo super rápido y buenos precios te dan la solución a tus problemas recomendado.
Hola, Darío: ¡Gracias por tus amables palabras! Nos complace saber que nuestro servicio te resultó seguro, rápido y a un precio razonable. Agradecemos tu confianza para desbloquear tu iPhone 11. Si tienes más preguntas o necesitas ayuda con el proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Fooled at first $14 then had to pay extra so it was expensive and did not work no way to video without a phone
Mobileunlocks provided me with an excellent experience that I highly recommend. Although it does take time, it is definitely worth the wait.
Ask for 3 seperate payments and didn't even manage to unlock my phone. Then refused to refund. Do not use!
Hello Danny,
I'm sorry to hear about your experience with the unlocking process for your Samsung S10+. I understand it can be frustrating to make payments and feel that progress hasn't been made. However, I'd like to clarify the unlocking procedure and the payments you've made thus far.
You've successfully completed an Eligibility Check for £11.99 and two payments for the Standard Unlock totaling £48 (£26 and £22). These steps are necessary before moving on to a Remote USB Unlock, which is your current order status and is required because your phone does not prompt for an unlocking code.
Our terms clearly outline that all payments for services already provided, such as the Eligibility Check and Standard Unlock, are non-refundable as mentioned in sections 7.3 and 7.4 of our terms and conditions. We aim to be transparent about our service costs, and the checkout page provides this information before any purchase is made.
I would like to encourage you to proceed with the Remote USB Unlock, which could finalize the unlocking of your phone. Your device falls within the category where this service is applicable, and as per our Refund Policy, if the Remote USB Unlock service is incompatible or doesn't work, you are eligible for a refund.
If you have any further concerns or would like assistance in continuing with the process, please let me know, and I’ll be here to help.
Warm regards,
Charlotte
Easy bur more pricey than initially advertised it first said 11.99 but then I had to pay an extra 26 for it being unlocked
Didn't have to pay a arm and a leg. Love this company. Stand by their words with MobileUnlocks. I'm Impress. WOW
The service did exactly what it was asked of although the pricing could do with a little more clarity.
Would recommend them to anyone.
I'm sure there are satisfied people but in my case I was unable to get my phone unlocked despite following directions.
My phone got unlocked within one night. Superb service by them.
Hi Akshat Verma,
Thank you so much for your wonderful review! I'm thrilled to hear that your iPhone 15 Pro was unlocked quickly and that you're satisfied with our service. We appreciate your friend's recommendation and your trust in us.
If you have any questions or need further assistance in the future, please don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
The technician gave me a hard time repeating the same thing as a ai robot please fire the technician
Hello Chris Perez,
Thank you for sharing your feedback with us. I'm sorry to hear that your experience with one of our technicians did not meet your expectations. We strive for excellent customer service and your satisfaction is important to us. I'll make sure to forward your comments to our team to ensure that this does not happen again in the future.
Remember, your Galaxy S21 Ultra 5G from Open Korea has now been successfully unlocked, and we hope you're enjoying the freedom to use your device on any network. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know.
Warm regards,
Charlotte
The gentleman I called into was very helpful and quick at getting it taken care of.
Hi Christine,
I'm glad to hear you found our service helpful and efficient. It's fantastic that we could assist you in unlocking your iPhone 11 from Cricket USA.
If there's anything else you need or any way we can further enhance your experience, please feel free to reach out. Enjoy your newly unlocked phone and best of luck in your new career!
Warm regards,
Charlotte
Great experience and easy to use with live updates. I strongly recommend this page
Hi Marcelo Carlos,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience using our service and appreciated the live updates. Your recommendation means a lot to us.
If you have any further questions or need assistance with your unlocked Samsung Galaxy S24 Ultra, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ayodele,
I'm glad to hear that your Nokia Lumia 635 can make calls now that it has been unlocked! It seems like you're having trouble with browsing. This could be due to the mobile data settings.
Here's what you can do:
1. Ensure your phone has mobile data turned on.
2. Check if the APN (Access Point Name) settings are correctly configured for your network. You can find the APN settings on your phone under Settings > Mobile + SIM > SIM settings > Add internet APN.
Usually, EE UK’s APN settings are as follows:
- **APN**: everywhere
- **Username**: eesecure
- **Password**: secure
- **MMS Proxy**/MMS port: Leave it blank
After entering these details, save the settings and restart your phone.
Give it a try, and you should be able to browse the internet. If you continue to face issues, please let me know, and I can assist you further.
Best regards,
Charlotte