Overview
MobileUnlocks has a rating of 4.4 stars from 2,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Had earlier tried with high street shops to unlock. They kept delaying without reason. But mobile unlocks ran a initial check with a fee and once confirmed they unlocked my phone from the carrier.
Outstanding service was easy to understand through clear step-by-step instructions.
Everything was sorted out quickly and smoothly.
Hi Cyanne,
Thank you so much for your lovely feedback! We're thrilled to hear that our service was quick and easy for you to use, and that you found our instructions clear and straightforward.
If you need any further assistance or have questions in the future, please don't hesitate to reach out. Enjoy your newly unlocked phone and the freedom to switch mobile services!
Best regards,
Charlotte
I recently made a payment of $14.99 for what I believed was an unlocking service for my phone. However, it turned out to be an "illegibility check" related to unlocking from a specific carrier. The service was not clearly explained, and I felt misled. I would not have paid for it had I known the true nature of the service.
They will check your phone imei status and make sure everything is ok and legit and they will check with network and if it fails with the manufacturer. So at the end you will get your code.
Hi Shehzad Abdoollah,
Thank you for your review and for choosing MobileUnlocks to unlock your Sony Xperia Z5 Compact. I see that you've completed your order and received the unlocking code (0469979617492858). Fantastic news!
If you haven’t already used the unlocking code, simply follow the instructions in the email we provided. Should you face any issues or require further assistance, please don't hesitate to reach out to us. We're here to ensure you have a smooth and successful unlocking experience.
Remember, if your phone does not prompt for a code, refer to our guidelines about further steps, such as potential remote USB unlock services. All procedures are outlined clearly to help you complete the process without hassle.
Thank you once again for your trust in our service!
All the best,
Charlotte
I was so skeptic as I have tried other unlocking companies and they were all fraud. So initially I did the standard service unlock and it didn't work because the phone was in contract with AT&T. So the Premium Service unlock was offered to me, which required an additional amount to be paid( I was so scared this was another scam) however I proceeded, I was informed the unlock would take 7 days. To my surprised it was unlock in 5 days, I highly recommend there's services!
Dear Patrice Simms,
Thank you so much for your kind words and for giving us the opportunity to assist you! We're thrilled to hear that your iPhone 14 Pro Max has been successfully unlocked ahead of schedule and that you're satisfied with our service. It means the world to us to see you recommending our services after your initial skepticism.
If you ever need further assistance or have any other concerns, please don't hesitate to reach out. Enjoy the freedom with your newly unlocked phone!
Warm regards,
Charlotte
Really easy process, clear instructions and very helpful with any queries I had. Resolved my issues in a timely matter and did what they said they'd do. A++
Hello Geoffrey,
Thank you so much for taking the time to leave us this wonderful feedback! We're thrilled to hear you found the process easy and our instructions clear. It's great to know that your issues were resolved promptly and that you experienced the high level of service we strive to provide.
If there's anything else you need assistance with in the future, don't hesitate to reach out. We're here to help! Enjoy your newly unlocked Vodafone Smart Platinum 7, and we hope to serve you again soon!
Best regards,
Charlotte
My iPhone 7 was unlocked so overall no complaints, it was my fault for not realising it can take so long but it took around a week for my phone to be unlocked and said 'overdue' on my updates the entire time, it does say this can happen and is normal process on the website but in my haste I hadn't realised so was disappointed it wasn't done straight away. Nonetheless my phone was unlocked and I was kept undated every step of the way so would use this service again if needed.
Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.
Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback
Hello Karl,
Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.
The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.
It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.
The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.
Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.
We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.
Best regards,
Charlotte
Customer Service Team, MobileUnlocks
Couldn't provide the service, won't refund my money. Won't answer my emails, won't answer my live chat in the time it says on their website. They don't tell you i initially that you may have to wait up to more than a week. Mine to ten days, phones still locked. Out of pocket $170 NZD. Rip off pieces of $#*!!
Dear Alexander Kordalis,
I sincerely apologize for any frustration you've experienced with our unlocking service and the delayed response. I appreciate the opportunity to clarify the situation and assist you further.
It seems you have already made the payment for the Eligibility Check which amounted to $27.00, and it's important to note that these checks are non-refundable, as mentioned in our terms and policies. This is because we've already performed the service of determining whether your phone can be unlocked.
Given that your order status indicates that you're waiting to make an unlocking payment, it looks like the Eligibility Check was successful, and the next step is to proceed with the unlocking service's payment. Although I understand you are upset, I would like to assure you that we're here to guide you through completing the unlocking process.
To address your issue promptly and ensure you get full satisfaction from our service, we would encourage you to continue the unlocking process which will enable you to use your phone with Spark as preferred. Our team is committed to providing assistance and will keep you informed through every step of the process.
If there's anything specific that's caused concern or if there are further details you'd like to discuss, please feel free to reach out via email or live chat again. We value your feedback and genuinely want to help make things right for you.
Thank you for your patience and understanding. We look forward to the opportunity to resolve this matter to your satisfaction.
Warm regards,
Charlotte
Dear Tim/Judy
Following you last email, I enclose a photo that verifies the phones IMIE that is also printed in it's battery compartment which I sent to you at the beginning of this exercise.
I have since taken a copy of your email instructions & unlock code provided to a local phone shop.
They tried the instructions using O2, EE & Three sim cards. It came up with the same error message as my first SIM.
They told me "if we could not unlock your phone we would give you a full refund", so suggested I ask you for a refund.
Thanks for trying
Kind
Regards
Chris
I dont know it has not been done yet
I was kind of skeptical about this but then I saw the reviews. I took the risk to do it and I really am glad I went for it.
Hi Amos,
Thanks for sharing your experience! We're thrilled to hear that you decided to give us a shot and are happy with the results. It's great to know you found our service helpful in unlocking your iPhone 13 Pro Max from T-Mobile USA. If you have any other devices you need help with or any questions, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
I waited a little but it was worth it. My phone is unlocked and I cand use any sim card now.
Thank you!
Hi Anca Bolea,
Thank you so much for sharing your positive experience! I'm thrilled to hear that your Huawei P smart Pro 2019 is now unlocked and working well with any SIM card. It's fantastic to know our service met your expectations.
If you need any further assistance or have additional questions, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
My Dad wanted to move provider from O2 to Smarty mobile. The phone was locked to O2 but by using MobileUnlocks I was able to move networks with ease. The onscreen instructions were simple and I was kept upto date with how long it would take for the phone to be unlocked.
Fast and reliable. I wasn't aware of the costs until I was half way through but it didn't matter as I spent a whole day trying to unlock my phone with the phone company and you did it in seconds.
Hi Lynne O'Brien,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast and reliable, especially after experiencing difficulties with your phone company. We strive to make the unlocking process as hassle-free as possible.
Regarding the costs, we're sorry for any confusion. As you mentioned, all eligibility checks and unlocking fees are clearly outlined during the checkout process before you make any payment. We understand how important transparency is and always aim to provide detailed information upfront.
Should you need any further assistance or have any more questions, feel free to reach out to us. We're here to help!
Best regards,
Charlotte
Quick and easy, cost about £35 in total, all together it was transferred in about an hour.
Hello Mr. Manning,
Thank you for taking the time to leave us a review! We're thrilled to hear that you found the process quick and easy. We appreciate your trust in us, especially since our goal is to ensure that our service meets your expectations.
It looks like your order status is "Unlock Complete," which means your iPhone XR should be good to go! If you have any further questions or need assistance with using your unlocked phone, please don’t hesitate to reach out.
Thank you again for choosing us, and we hope you enjoy your unlocked device!
Best,
Charlotte
IMEI: **************
I was skeptical at the beginning and wondered whether it'd actually work. It works very well and I was able to use other SIM cards in my UK phone while travelling in Africa, BUT mind you there is an extra charge HIDDEN COSTS on top of the one they initially advertise. First they charge you to check whether it can be done on your phone, then they charge you to complete the entire job.
Hello,
Thank you for taking the time to leave a review and share your experience. I'm really glad to hear that the unlocking service worked well for you and that your phone was operational during your travels in Africa.
I do apologize if there was any confusion regarding the charges. We always strive for transparency, which is why all costs are outlined on the checkout page before any purchase is made. As mentioned in our terms, the process involves an Eligibility Check followed by the Unlocking Payment. This two-step process ensures that we can unlock your phone before you commit to the full service cost.
Whilst I understand it may have come as a surprise, this approach is designed with customer satisfaction in mind—to avoid charging the full price if an unlock isn't possible. I hope this clarifies the payment structure, and I'd be more than happy to assist you further should you have any more questions or need support with another phone in the future.
Warm regards,
Charlotte
I was dissatisfied with was the cost. Firstly I payed just over £13 then to go on to pay another £26 was discusseding which I could got done at a shop for the first amount I paid so for that I was not a happy person.
I can't believe my phone got unlocked within hours
Thank you so much for your amazing review! We're thrilled to hear that your iPhone 15 Pro Max was unlocked so quickly. It's fantastic to know our service met your expectations and that you chose us based on your research. If you need any further assistance or have any questions in the future, feel free to reach out. Enjoy using your unlocked phone! 😊
Unlocked took longer time, a few working days, but code provided by email. I can recommend
Hi Marta,
Thank you for sharing your experience! We're glad to hear that your unlock was completed successfully and that you received the code via email. We appreciate your recommendation and understand that longer waiting periods can be frustrating—it's all part of ensuring the unlock process is done correctly.
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Best,
Charlotte
I was shocked at how fast everything went. Due diligence was done first in real time and within minutes i was able to put another sim into the phone. It was a very satisfying process.
Hello R Myles,
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that the unlocking process for your iPhone 11 was speedy and satisfactory.
It's great to know that our transparent approach to the process and charges resonated with you and provided the assurance you needed to choose our services. Your confidence in us is greatly appreciated, and we're glad we could live up to your expectations with first-class service.
Should you need any further assistance or if there's anything else we can help you with regarding your phone, please don't hesitate to reach out. Enjoy the freedom with your newly unlocked device!
Best regards,
Charlotte
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edmund,
Thank you for taking the time to share your experience. We're thrilled to hear that we could deliver a successful unlock for your Sony Xperia XZ Premium, especially after the delays you encountered with high street shops.
It's great to know that our initial eligibility check followed by the unlocking process provided you with the service you needed. We appreciate your trust in MobileUnlocks, and we're always here to ensure a smooth and effective service.
Enjoy the freedom with your unlocked phone, and should you need any further assistance, we're just a message away!
Best regards,
Charlotte