Overview
MobileUnlocks has a rating of 4.4 stars from 2,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
They practically scammed me I lost more than 100 dollars they do not unlock remotely they call providers to unlock for free and they have not looked for a solution to unlock me and remove iCloud they are not honest with us they do not unlock remotely do not lose your money please it is a scam. Don't trust them now they have given me a credit note and they can't refund my money. I need a refund and I'll try to find a page to block the mobile unlocks page, they can't scam more people.
Experience is set up behind two pay walls. The first they tell you about. The second is a bit hidden. After you pay to evaluate your phone which I suspect 95% of phone pass you can start the unlock process. You see the price for the basic process and for me the premium process has no slots and shows no price. So you are pushed to a two step process. You don't see the price till after the first step is complete. Feedback. Show the premium price up front. The process worked. The premium price was more than expected and what I saw in the reviews. End to end it cost me $400 to unlock my phone. Depending on your old phone it might be a better deal to buy an unlocked phone and just get a trade in credit. It was break even for me compared to a trade in of iPhone 13 Pro Max to 15 pro max.
Where do I start. Went on the Mobileunlocks website because a phone I was given I couldn't use my sim for some reason. I was charged £11.99 for an Eligibility check. It stated that the phone was locked to Vodafone UK. Later on I found out that this wasn't the case. Mobileunlocks then asked for a further payment of £48 for unlocking the phone. After various messages and emails I finally got certain codes that never worked. Again I sent messages with no response. Frustrated, I went to Armafone who within seconds said the phone was not locked to Vodafone and I should contact Mobileunlocks for a full refund because of false information. I contacted them and to this day have not had a response and would like to know the next steps to get my money back. DONT USE THIS COMPANY,ITS A SCAM
I paid MobileUnlocks to unlock my tablet. However, I realized my tablet was already unlocked and therefore I did not need to unlock it. I asked for refund but they refused. MobileUnlocks are scammers!
I had a phone that was locked by the carrier I used before. The phone was paid off they still wouldn't unlock it for me. You guys had it unlocked within a few hours. It was so easy and a good price they even gave me 10$ back. If I ever have to unlock another phone I will be using your service again.
After initially being disappointed at the time taken to unlock my iPhone 7 (the process took a little over 72 hours), i am pleased that the process has now been completed successfully & I am now able to use my Vodafone SIM in my old O2 phone.
Having the updates on the unlocking page was helpful & there was also a swift response to my initial query, which was also helpful.
Given the success of the process, I'd recommend to others who cannot unlock their phones through old carriers either - just be mindful that the initial payment is for checks & there is a second payment to be made for the unlocking process.
Un servicio altamente recomendado, con un sitio seguro, en dónde te garantizan el desbloqueo de tú equipo, después de la verificación que se paga previamente, vale la pena el costo, excelente comunicación y soporte técnico, las instrucciones claras y fáciles.
Hola Carlos, ¡muchas gracias por tu reseña! Nos alegra saber que consideraste que nuestro servicio es seguro y confiable. ¡Es genial saber que la comunicación y el soporte cumplieron con tus expectativas! Como tu estado de desbloqueo es "Desbloqueo completo" y has recibido los códigos de desbloqueo, estás listo para usar tu Galaxy S22 Ultra 5G en cualquier red que elijas. Si tienes alguna pregunta sobre cómo ingresar los códigos o cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Feliz desbloqueo y gracias por elegirnos!
I usually don't do any reviews, but this one deserves one. It was very professional, and they were very responsive.
Hi Rober Makram,
Thank you so much for taking the time to leave a review! We're thrilled to hear that you found our service professional and responsive, and that the fast and affordable nature of our service met your expectations.
If you need any further assistance or have any questions about the unlocking process, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you in the future.
Warm regards,
Charlotte
They do not tell you when you pay the first payment that this is just to tell you if they can unlock your phone. To unlock your phone their is another payment of double the first to get the code to unlock your phone.
As it was a old cheap phone it was not worth the money I paid.
At first I was hesitant to try Mobileunlocks because of some bad reviews online, however, I tried it myself and it works. Thanks, I am now using my iphone 11 pro max.
Hello Alwen Neneng,
We're thrilled to hear that your iPhone 11 Pro Max is now unlocked and you're enjoying your newfound freedom with your device! Thank you for giving MobileUnlocks a chance despite your initial hesitation. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Warm regards,
Charlotte
Very satisfied about it.
They just do anything you just pay and wait for it
Hi Beniamin Babut,
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with our service and that you found us through a quick search on Google. We strive to make the unlocking process as straightforward and smooth as possible for our customers.
If you have any questions or need further assistance as you wait, feel free to reach out. We're here to help!
Best regards!
This service was efficient and easy to use!
Being able to unlock a device online at home was very convenient and MobileUnlocks made the process clear with their instructions. Anyone can do it!
Hello Gemma,
Thank you for taking the time to leave us a review! We're thrilled to hear that you found our service efficient and user-friendly. It's great to know that our efforts to provide clear instructions and a convenient online unlocking process have been appreciated. If you need any further assistance with your device or have any more feedback, please don't hesitate to reach out. Enjoy your newly unlocked Samsung S7 Edge!
Warm regards,
Charlotte
I was trilled by the service offer on the site. Almost incredible about the rapiditi offered and the painless procedure.
But as promised, it took the time needed, even less than tha 4-5 days espected in the begining.
The counter was still close to tye zero, when - BAMM! - I got he answer to my question - code was posted by email, and when I've put another SIM card, different to the one, where my asirCard was locked, I din't get any wrong message at the beggining.
I know, somebody could say that it is not free or something close, but it was a good trip and I am Happy with the service provided!
Thank you guys from MobileUnlocks!
Orline
Dear Orline,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service. Your kind words about the rapid and painless procedure mean a lot to us.
It's great to know that our process met your expectations and even exceeded them in terms of speed. We're delighted that the unlocking code worked perfectly for your AirCard AC763S AC763S and you had no issues using a different SIM card.
If you have any other devices that need unlocking in the future, please don't hesitate to reach out. We appreciate your trust in MobileUnlocks and look forward to serving you again.
Best regards,
Charlotte
It was pretty simple as I used your website to unlock my phone like how it turned out and didn't have any trouble. Thanks for doing that for me. It worked real good.
Hello Donald,
We're delighted to hear your unlocking experience with us was smooth and successful! Reviews like yours make our day, and we're thrilled we could assist you in getting your iPhone 12 Pro Max unlocked. Thank you for trusting us with your phone unlocking needs and for taking the time to share your positive experience. If you need any more assistance or have any other devices you'd like to unlock, we're here for you.
Warm regards,
Charlotte
Customer Care Team
My SIM card was lock an it took them about 5 days to unlock it I couldn't be happier thank u so much
Hi Brittany,
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and that we were able to unlock your SIM card successfully. 😊
Our team always strives to provide clear and helpful information, and it's fantastic to know that our communication helped build your trust. If you ever need assistance again in the future or have any questions, feel free to reach out.
Enjoy your unlocked iPhone 7!
Best regards,
Charlotte
I'm not very techno savvy at 68 years but managed to unlock my mobile. Thanks.
Hi Mr. Friend,
Thank you so much for your kind words! We're thrilled to hear that you were able to unlock your mobile successfully. It sounds like you made a great choice to take advantage of better deals for your family!
If you have any questions or need further assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Smooth experience. Since we already knew what network we are locked in and simple step to see IMEI. It was a breeze transacting everything
Hello Paolo,
Thank you for your positive feedback! I'm thrilled to hear that you had a smooth and straightforward experience with us. Knowing the details like your network and IMEI certainly helps streamline the process. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Wishing you an amazing time with your newly unlocked iPhone 13!
Best regards,
Charlotte
Had to wait a little bit longer then promised but only 24hrs. Fabulous service easy to follow.
Hi Ms. Hunter,
Thank you so much for your review! I'm glad to hear you found our service fabulous and easy to follow. I appreciate your patience with the slight wait—sometimes, these processes can take a bit longer than expected, but we do our best to keep you updated.
It's wonderful that you're unlocking the phone for your dad. If you have any more questions or need assistance during the unlocking process, feel free to reach out!
Best,
Charlotte
When I found out about this site unlocking phone trust me I don't have any problems whatsoever i recommend anyone this is the most reliable site to work with
Hi Sheldon Robinson,
Thank you so much for your fantastic feedback! We strive to make the process as smooth and reliable as possible, and it's great to hear you had such a positive experience. Recommending us to others means the world to us.
If you ever need any further assistance or have any questions, don’t hesitate to reach out. Enjoy your unlocked iPhone 15 Pro Max!
Best regards,
Charlotte
There were 3 steps with a charge at each step, but this is explained if you read the terms and conditions. The unlock took a few days, with regular emails to update.
Hello Denise,
Thank you for your review and for choosing our unlocking services for your Huawei P smart Pro 2019. We're glad to hear our communication met your expectations with regular updates throughout the process.
Seeing as your order status is "Unlock Complete," it sounds like everything went through successfully. If your phone isn't prompting for an unlocking code, you may require a Remote USB Unlock. This service is additional but is often the necessary next step for certain Huawei models where codes aren't effective.
Should you need further assistance or if you're considering the Remote USB Unlock, we're here to help guide you through the process. We appreciate the chance to ensure your phone is fully unlocked and that you're satisfied with the service.
Warm regards,
Charlotte
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony,
I'm really sorry to hear about the experience you've had. It's important for us to address your concerns and ensure that you are completely satisfied with the service.
Firstly, I'd like to clarify that you have indeed paid £11.99 for an Eligibility Check and £48 for the Standard Unlock for your Galaxy S21 FE 5G. This process is outlined clearly on our checkout page before any purchase is made. Now that your order status is "Unlock Complete", it suggests that the necessary codes have been provided to you.
If the codes did not work and you believe there's been an error in the network that your phone is locked to, it is certainly something that we need to look into as per our refund policy, particularly under 'Incorrect Unlocking Code' and 'Criteria Mismatch' sections, provided we cannot get the code to work after working with our technician.
Regarding your discovery that the phone may not be locked to Vodafone UK as initially indicated, this indeed sounds like a scenario that would fall under our refund policy criteria. I’d like to extend the invitation to get in touch with us directly so we can look into your case with the priority it requires.
Please respond back to this message with the best way our support team can reach you, or alternatively, you can contact us via our support channels. Our aim is to sort this out promptly and to your satisfaction.
Warm regards,
Charlotte