Overview
MobileUnlocks has a rating of 4.4 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
At first I thought it was a scam but I have it a shot and it was worth it. Problem is, you get walked up a price ladder and might end up spending way above the initial fee but this depends on the complexity of your unlock.
The unlock may take way above the stipulated time but through this process, the customer service would be top notch; quick and detailed replies + a periodical progress report on the process.
In summary, they could be expensive and take longer time, but they would surely deliver as promised
The service was very easy and fast to use. I cannot fault that. I did feel that the way that you are charged is a bit misleading as you pay for one service and then to complete it, you are asked for a second payment which I didn't think was very clear.
I phoned up EE and then there was a clear message about typing into google unlocking mobile, i then clicked on the link, the instructions were very clear and easy to follow. I paid for the first part then received an order confirmation. Then I received a second email to pay the second half and then the order was complete and I was able to use the phone which had been unlocked. I took less than 24 hours, excellent service, clear and easy to use, would certainly recommend.
They did successfully unlock the phone, but the $30 cost they lead with is just to verify the phone in a database and is non-refundable. They do tell you this, but it is buried in the contract. Then it required an additional $50 to do the actual unlock. At $80 total to unlock, it was getting close to the cost of just purchasing an older unlocked phone from eBay and saving oneself all the hassle.
Hello Michael,
Thank you for taking the time to provide your review and feedback. We're glad to hear that your Samsung Note 9 has been successfully unlocked. We understand that the cost and process may have seemed more complex than anticipated, but we are committed to ensuring all associated fees are clear from the get-go.
As outlined on the checkout page, the initial $28.99 payment was for the Eligibility Check to ensure your device can be unlocked—these checks are an industry standard and a necessary first step, which is why they are non-refundable as per our policy. The following $50 payment was for the Standard Unlock service.
We acknowledge that the additional $132.99 for the Remote USB Unlock might have been unexpected; this is consistent with our policy that if your Android doesn't ask for a code when a non-Sprint SIM card is inserted, a Remote USB Unlock is the alternative solution. We always aim to make this as clear as possible during the checkout process.
We appreciate your understanding that the technician worked diligently, albeit handling multiple requests, to unlock your device successfully. While our support team operates across different time zones, we strive to maintain effective communication through platforms like WhatsApp for your convenience.
We're also delighted to have been your top pick from your Google search and that you placed your trust in us to unlock your device when other providers couldn't fulfill your needs. Your feedback is invaluable, and we are continuously working to improve our service to offer a smooth experience for our customers.
If there's anything further we can assist with or any additional information we can provide, please do not hesitate to reach out.
Best regards,
Charlotte
Got my iPhone 13 unlocked what a great service would highly recommend quick and reliable service can't say enough absolutely delighted thanks again👍👍👍👍
Hello Stephen,
Thank you for taking the time to leave such wonderful feedback! We're absolutely delighted to hear that you're pleased with the unlocking service for your iPhone 13. Your recommendation means a lot to us, and we're thrilled to have provided you with a quick and reliable service. It's reviews like yours that motivate us to continue providing excellent service to our valued customers.
If you have any further needs or questions, we're here for you. Thanks again, Stephen, and enjoy the freedom with your unlocked iPhone!
Best regards,
Charlotte
They tell you it's nine bucks, then they need another sixteen, then fifty, then they stall you for a few days, then they need another two hundred bucks, which is "a great deal" because they negotiated it down from several hundred for you, which you allegedly owe your carrier to pay off your phone. You contact your carrier and confirm the phone is paid off. You inform MU and they still say you still need their premium service. Avoid at all costs. Total scam. The positive reviews likely come from troll farms paid for by me and other victims. Sorry.
Fantastic quick service! Would highly recommend for anybody needed a phone unlocked.
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and reliable. Your satisfaction means a lot to us! If you have any questions or need assistance with anything in the future, feel free to reach out. We appreciate your recommendation and look forward to helping more customers like you!
Everyone should try this service because mobileunlock have the best service the process told me 7 days and it only take one day I was really surprise I tell my 2 brother about it and they also going to try your service
While the actual unlock was quick, the total cost was clear until after the first payment.
In total it was nearly £40 which is excessive for an unlock.
The full cost should be made clear before any payments are taken
Great company I will be using them again I though for sure I had got scammed but hell no awesome people they saved me a heap 9f money I w8sh they were here years ago
Hi James,
Thank you so much for your positive feedback! We're thrilled to hear that you had such a great experience with our service and that we could help you save money. It's always wonderful to know our customers find value in what we provide.
If you ever need our services again or have any questions, don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
Initial experience was charge for service. As soon as that charge was placed, another charge was set for Network and phone vendor. After 24 hours I was given 1 code. I obtained a sim card, installed to phone and saw no request for codes. Returned to sim card vendor and told to call tracfone to unlock phone. Tracfone produced two codes one of which had been provided by Mobile locks but second code was also needed. When both codes installed with help of Tracfone the phone unlocked. It appears to me that Mobile Locks was unnecessary and I would appreciate a refund. I would rate service as POOR!
They advertise on Google for £7.99. You go to the website and they advertise that you can unlock your phone for £11.99. You fill in some details, pay the amount only to realise this was a pre-unlock check. They then charge you an additional £26 to actually unlock the phone. Complete scam. Wouldn't recommend or use again
!SCAM ALERT!
After paying the initial fee to MobileUnlocks to assess whether my phone could be unlocked, I needed to pay another fee to attempt to unlock it automatically. That was unsuccessful, so I then needed to pay yet another fee to have a technician manually unlock my phone. I don't have a problem with the fees, although I was surprised because I didn't read the agreement (that's on me).
The real problem comes next…a technician reached out to me, but totally ghosted me after the initial message. I repeatedly attempted to contact the technician via WhatsApp without any response. Then, after asking their virtual customer support for a refund close to a dozen times over the course of five months and being assured that my request was being escalated to someone to resolve the matter, it never was. Not a single 'live' human being contacted me.
MobileUnlocks never delivered even though I paid the fees...is that stealing? It seems so. I regrettably am notifying potential customers of this potential SCAM!
Dear Harper Wagner,
I am truly sorry to hear about the frustration and communication issues you've encountered with our service. It’s upsetting to learn that you've felt unheard and that your experience hasn't met your expectations, especially after you've made all necessary payments for the unlocking of your Samsung Galaxy S7 from Sprint USA.
To address the issue promptly, could you please provide your order number or any reference given during your communication with our technician? This will help us to investigate the matter thoroughly and ensure that we offer assistance tailored to your specific case.
I can see that your order status is "Remote USB Unlock Purchased, Awaiting Procedure," which implies that the service you’ve paid for has not been completed yet. We are committed to rectifying this situation and providing you with the service that you have been promised. We would certainly like the opportunity to make this right.
We never want a customer to feel that they have been scammed, as that is not our intention. We work hard to provide a legitimate service and to earn the trust of our customers.
Please respond with your order details, and I will personally make sure that your issue is escalated to our technical team without any further delay. We are determined to provide the positive experience you deserve.
Warm regards,
Charlotte
Customer Service Team at MobileUnlocks
I am pleased with the outcome, after an hour i got my phone unlocked which I am extremely satisfied with. The one reason I rated it 4 stars instead of 5, is because I made my payment thinking there was no other payment. To then have another payment to make. I would prefer to just make an overall payment.
The company not helped me. I tried to unlock a Samsung Galaxy S23 plus.
After I paid 11.99£ for a diagnosis they ask me to pay another 26.00£ for unlocking.
They didn't unlock my phone and after 10 emails to them asking the refund they accepted to give me only that 26.00£ and they offer me like a voucher on they're site for that 11.99£. I ask them again for refund for that 11.99£ but they refused and told me I still have to use them on their site.
This company is not worth to be used and my advice is to avoid them. STAY AWAY FROM THEM
Having never unlocked a phone before the process was simple. Explained where to find anything I was unsure about and was quicker than expected in doing the checks.
Hi Sharon Mackay,
Thank you for sharing your positive experience with our service! We're delighted to hear that you found the process straightforward and speedy.
If you encounter any issues while unlocking your Samsung Galaxy S8 using the provided code, "7426161719290603," please don't hesitate to reach out. Should your phone not prompt for the unlocking code when you insert a non-EE SIM card, a Remote USB Unlock may be required.
Remember, we're always here to help and ensure that you have the best unlocking experience possible. Enjoy your unlocked phone!
Best regards,
Charlotte
I recently used mobile unlocks to unlock my Samsung Galaxy S24, and I am thoroughly impressed with their service. From start to finish, the experience was seamless and stress-free.
Dear Huynh Nguyen,
We're absolutely delighted to hear about your positive experience with MobileUnlocks while unlocking your Samsung Galaxy S24 Plus! It's wonderful to know that our instructions were helpful to you and that the service met your expectations in terms of quality and ease of use.
Thank you for choosing us for your unlocking needs, and for taking the time to share your feedback. If you ever have any more questions or need further assistance, please don't hesitate to get in touch. We're here to help!
Warm regards,
Charlotte
I recently used this Service for phone unlocking, and I'm extremely satisfied. The process was swift, and their customer service was responsive to my queries. The phone was unlocked seamlessly, exceeding my expectations. I appreciate their efficiency and professionalism—highly recommended!
The price at the beginning is misleading aa I then had to pay more...ended up costing me near £40 but it was sorted in minutes so well worth every penny
Hi Lindsey,
Thank you for your review and feedback on the pricing. I’m so glad to hear your Samsung Galaxy S9+ was unlocked swiftly—your satisfaction is our main goal!
I understand your concern about the cost. It’s important to note that our process involves two steps: the Eligibility Check (£11.99) and then the Unlocking Payment (£26), as outlined during the checkout. We try our best to be transparent about the costs involved to prevent any surprises.
We'd be delighted to assist you with any future unlocks or services you may need. If your device requires a different type of unlock or if you have any other questions, please don’t hesitate to get in touch.
Thanks for choosing our service, and we look forward to the opportunity to help you again!
Best wishes,
Charlotte
My unlock worked, although it did take longer than expected - around a week. They did communicate throughout and the tracking feature was useful. All in all now got an unlocked iPhone for my son.
Hi Lee - thanks for being patient. We had to get your unlock from Apple as opposed to the carrier which is why it took a little longer than usual!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peter,
Thank you for taking the time to leave us your thoughts. We're delighted to hear that our customer service met your expectations with quick and detailed responses, and that you received the progress reports on time.
We understand that the cost of unlocking services can sometimes be higher than initially expected. Our goal is to be transparent about potential costs from the beginning, which is why we detail all prices on the checkout page before purchase. You've successfully completed the Eligibility Check, as well as the Standard and Premium Unlocking services for your iPhone 13 Pro Max from AT&T USA, and we're thrilled to see that your unlock is complete.
Our team works diligently to unlock phones as quickly as possible, and any extended delivery times are usually due to factors beyond our control. We appreciate your patience and understanding throughout the process.
While the service can sometimes be more expensive than initially thought, it's because we tailor each unlock to the specific needs of the device and network, ensuring a high success rate. We're glad that we could deliver on our promise to unlock your device.
If there's anything more we can do to enhance your satisfaction with our service, please don't hesitate to reach out. Your feedback is invaluable for helping us improve.
Thanks again for choosing MobileUnlocks, Peter.
Best regards,
Charlotte