Overview
MobileUnlocks has a rating of 4.4 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Easy process but I felt disappointed that the total cost of the service was not made clear from the start except in very small print
The initial cost was only advertised as £ 11-99 but then after the initial process another £ 26-00 was needed to complete the process
Thus the real cost was £ 37-99 not the initial £ 11-99 as indicated when the on line search was done.
I think this is a bit duplicitous
The website advertised unlocking my phone from £7.99, on that basis I proceeded, I then got a charge of £12.99, it was more than I expected but I proceeded. The app then went through a check list, it then asked for a further £26 to unlock the phone, totaling nearly £39. I would have pulled out of the transaction but the,£12.99 was non refundable so I felt was committed to the deal.
My other ee phone was locked and ee unlocked it for free, so I am a bit disappointed to say the least. I feel this company is underhanded.
My phone is unlocked successfully. I'm very happy with that part of the service. However, they don't tell you that stage one cost you 8 pounds, and then stage to cost you with a further nearly 30 pounds.
MobileUnlocks were brilliant. The instructions were very easy to follow and I had an unlocked phone in no time.
The website made everything clear and the communication was excellent.
Thank you MobileUnlocks
I paid twice. My mistake because I thought I was using a different company. Codes received are the same but none of them work. The first time I was asked to provide video of me entering codes which I did. But received no further advice.
Didn't like that it says unlock for £12 then it says phone checked now pay another £26! To complete. They should make it clear how much it costs in the first place. I thought it was a scam because of this and didn't pay the 2nd payment, took it to a phone shop and they said £30 to unlock so I did pay the 2nd payment. It took 2 days which waiting made me even more sure it was a scam but EE takes longer. This does work and it's not a scam so if you can't be bothered to go to a shop it's a great service. Basically costs £8 more than a phone shop would charge. Overall I'm happy and recommend it.
Orginally unlocked my EE samsung s10 phone before and this was so quick and easy to get the unlock codes but then My phone said no sim no network and i thought it was blocked, it was my sim tray that was wonkey all along ha ha and the phone was actually unlocked all along, as it was coming up with sim no network i thought maybe EE locked the phone so wasted money on getting an unlock code from mobile unlocks etc and havent used the codes at all because i have sorted the issues and now feel like an idiot for buying unlock codes that i never needed to buy
Hi C Hutchinson,
We appreciate you sharing your experience with us! It sounds like you went through quite the journey with your phone. Mistakes happen to all of us, and it's great to hear you were able to pinpoint the issue with your SIM tray.
While we can't offer a refund for the reasons you mentioned, we're glad to know that you found our service quick and easy to use. We hope you keep us in mind for any future needs, and we'll be here to assist you with any unlocking requirements you have.
Feel free to reach out if there's anything else we can do for you!
Best regards,
Charlotte
Thought bit of con pay twice at first but overall cost together was very good and speed of doing excellent highly rate mobileunlocks good service price good very satisfied actually excellent service
Hi Wayne,
Thank you so much for sharing your experience and for the positive feedback about our service! We understand that making two payments can initially seem like a hassle, but we ensure that all costs are transparently outlined before purchase. As you mentioned, the overall process is streamlined and provides great value for the service.
Great to hear that you're satisfied with the speed and quality of our service. If you have any other phones that need unlocking in the future or any further questions, feel free to get in touch. We're always here to help!
Thanks again for choosing MobileUnlocks!
Best regards,
Charlotte
I was able to get what I needed done. I was just a little surprised that it cost more than I had originally thought. Granted, it was stated, but it was in small type and harder to see on the first page. Thankfully they were able to do what they said they could do.
It was time consuming but really worth it they work around a lot and get the job done
Hi Davyion,
Thank you for your feedback! I’m glad to hear you found value in our service, even if it took a bit of time. It’s great to know you chose us for our trustworthy and cost-effective solutions.
We're delighted to inform you that the unlock process for your iPhone 11 from AT&T USA is now complete. If you have any further questions or need assistance with the final steps, please don't hesitate to reach out. We strive to ensure everything goes smoothly from start to finish.
Have a wonderful day!
Best regards,
Charlotte
Yes yes yes so very happy about the turnout ‼ they do exactlt what they say they are very friendly and effecient. I am so glad. I went with mobile unlock they are not a scam legit company and very good
Hello Renae,
Thank you so much for your positive feedback! We are thrilled to hear about your satisfaction with our service and are overjoyed that your iPhone 8 unlock was successful. It's wonderful to know that you found us friendly and efficient, and we're honored that you chose Mobile Unlocks for your needs.
If you have any further requirements or if your friends and family need help with unlocking their devices, remember we're just a click away. Enjoy the freedom with your iPhone 8!
Warm regards,
Charlotte
Service i paid for was SIM UNLOCKED
I paid $14.99 for checks then my iphone was clean.
They say i need to pay for standard service was was around $45.00. The result was unsuccessfully.
Asked me to pay for $200.00 usd for premium service which turn out to be a total unsuccessfully.
They even say it was BLACKLISTED while in the checks from the beginning it was CLEAN which i paid for $15.00.
I ask them for refund they gave me a credit Note. Of $245.00.
Why in the hell will i use the company again. This is a fraud.
Instead they could easily refund it to my bank account.
And when you email them they dont respond.
Please! Please! Please! Be aware of this website its total scum.
I paid for 3 total services
1. CHECKS $14.99
2. STANDARD SERVICE $45.00
3. PREMIUM SERVICE $200.00
UNSUCCESSFULLY My iphone is still SIM LOCKED.
You can verify from the pictures i posted
Yes. They successfully unlocked my iPhone. I had to pay 3 times, first was to check if it was blacklisted, second to unlock it and third to negotiate with att because my iPhone had a past due and it needs to be clear to proceed. Thank you much
I paid for the full unlocking facility on a Samsung phone so my son could travel to South America and buy a SIM card. The phone never unlocked and continued to ask for more payments. I asked for a refund as the service didn't work and had no answer and no refund.
Rogers would not unlock this phone as I was no longer a customer for over 2 years.
I needed to unlock this phone to give to another person who was going
To use the phone on Bell cellular.
The process was straight forward and I was able to get my phone unlocked
Using MobileUnlocks online service.
The process was quick, easy and it worked
There are hidden charges. I was asked to pay extra 50 to release the unlock code total of 96$, and since they sounded like they already have the code. I paid. They told me to wait more than 6days, ending they told me it cant be unlock. The worst, instead of refunding what i paid to my card, they only gave me a partial 78$ that can be used, to their website. For me, that sounded like "thank you for giving us free 96$". I feel robbed. Warning, if you dont wana be stressed and feel like you want to learn how to become a "beekeeper" and get rid of them. DONT USE their service..
Hello there,
I'm so sorry to hear about the experience you've had. It's really important to us that our customers feel informed and satisfied throughout the unlocking process, and it sounds like we've fallen short this time.
I want to assure you that there are no hidden charges; all costs should be outlined clearly on the checkout page prior to purchase. The initial payment is for the Eligibility Check, which is necessary to ensure that the phone can be unlocked. If the phone is eligible, an Unlocking Payment is required to release the code.
Regarding the partially refunded amount, it seems that there may have been some confusion. It's mentioned in the terms that in some cases where a service fails, we issue a credit note to be used against a different service in the future. This is likely the case with the partial amount you've received.
We truly value your feedback and would like to make sure you're fully aware of your options. If you haven't already, I encourage you to reach out to our Live Support through your tracking page for a resolution to your issue. They will be able to give you more specific information once you provide your IMEI number and will do their best to assist you.
Again, I apologize for any inconvenience and stress caused. We would like nothing more than to convert this experience into a positive one.
Best,
Charlotte
They sent me the codes but they did not unlock the network for my cell phone, when I sent them a message they did not give me any response and they did not refund any of my money, even though they assured me that the cell phone would be unlocked.
Hello Manuel,
Thank you for reaching out and for providing feedback about your experience. I'm sorry to hear that the unlocking codes we provided did not work for your Samsung Galaxy S20 5G. We would love the opportunity to make this right.
Since your phone isn’t prompting for an unlock code, it sounds like it may require a Remote USB Unlock. This service is an alternative method for phones that do not request an unlocking code. Our team would be more than happy to guide you through this process.
We value your business and would like to offer assistance to complete your phone's unlocking. You mentioned that you've already reached out to us with no response. This is certainly not the experience we want to provide, and I assure you, your request is important to us.
Can you please confirm if you are willing to proceed with the Remote USB Unlock so we can continue to help you with the unlocking process?
Thanks for your patience, and we look forward to resolving this for you.
Best regards,
Charlotte
Great service and easy to,follow instructions and price was far
Hi Gary,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service easy to follow and reasonably priced. If you have any further questions or need assistance with your iPhone 15 Pro Max unlock, feel free to reach out. We're here to help!
Best regards,
Charlotte
Fast service and real unlock service
Iphone 11 accurate description
Hi Mauricio,
Thank you for your feedback and for choosing us to unlock your iPhone 11! I’m glad to hear that your friend recommended us.
I see that your order status is "Unlock Complete," which means you’ve successfully finished the unlocking process. If you continue to experience any issues, please double-check your phone's compatibility with a different network.
If you need any further assistance or have questions about your unlock status, feel free to reach out. We're here to help!
Best,
Charlotte
This company is totally scam, forst they said it will be unloked/cheked for 14 bucks then they came back saying i need to pay 45 more which i did and now they said i need to pay 245 because its under contract which is not, stay away guys, waste of time,and energy, i am just waiting now for transaction to be posted on my card so i can file dispute and get my money back from scammers, stay away before you burn here
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dr. Simpson,
Thank you for taking the time to provide feedback on your experience. We always strive for transparency, and we apologize if the pricing structure was not as clear as we intend it to be. As outlined on our checkout page, all our phones do require an Eligibility Check first, at a cost of £11.99, followed by an Unlocking Payment which for your iPhone 11 on EE UK was £26.
We are glad to hear the overall reviews influenced your decision to use our service and we sincerely hope that the final result of having your iPhone 11 unlocked has added value. If you have any further concerns or require assistance, we're here to help ensure your experience with us is positive.
Warm regards,
Charlotte
Customer Service Team, MobileUnlocks