Overview
MobileUnlocks has a rating of 4.4 stars from 2,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Told me it was £10 to unlock my phone. After paying it revealed it was a preliminary check to make sure it was going to be POSSIBLE to unlock my phone. I then had to pay another £20 for the process and despite it saying it would take minutes it took hours.
Quick, easy, would absolutely use again and again! Thanks so much.
Hi Vince,
Thank you so much for your positive feedback! We're thrilled to hear that you found the unlocking process quick and easy. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
Charlotte
I was unsure at first but the service was good & quick. Kept you informed the whole way through and good instructions to follow and unlock my phone. Would recommend!
Hello Mrs. Jackson,
Thank you so much for taking the time to leave us a review! We're absolutely delighted to hear that you found our service prompt and informative, and that the instructions provided were clear and easy to follow. Your recommendation means the world to us.
If you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Enjoy your unlocked Samsung Galaxy S10!
Warm regards,
Charlotte
Doesn't give very clear information on pricing to begin with (one price to run a check on the phone and a further £26 to pay to complete they lock) combined with the fact the Site doesnt look legit you wonder to begin with if it a scam however we continued and in fairness they did unlock the phone and within an hour and a half.
I was quoted 1hour and as soon as this was up got a notification to say they where having issues but that it's common and they're working on it (didn't help the feeling that it was all a scam) however within 15 minutes they had emailed me my unlock code with detailed instructions on how to use it. Worked first time and now phone can work on any network. Overall happy and would use the service again
Doesn't give very clear information. Site does look legit
The service was legit and great. Also customer service was very helpful and answered all of my questions in a timely matter. Definitely will be using this site again
Hello Damien,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that our customer support team was able to assist you effectively. We look forward to helping you with any future unlocks you may need. If you have friends or family looking to unlock their devices, we'd be grateful if you'd recommend us.
Warm regards,
Charlotte
Wow, everythings is just so smooth and they made things too easy to do. I'm very happy with my unlocked IP8+ now
Hi Bui Huan!
Thank you so much for your kind words! We're thrilled to hear that you found the unlocking process smooth and easy. It’s fantastic that your iPhone 8 Plus is now ready for use in your country!
Your satisfaction is very important to us, and we appreciate you choosing our service based on the positive reviews. If you need any further assistance or have questions in the future, feel free to reach out. Enjoy your unlocked phone!
Best wishes,
Charlotte
Their terms and conditions state:
"Eligibility Checks" are not covered by our money back guarantee. We perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status. There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase. If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service.
However, you are totally led to believe you are paying for the unlocking of the phone and receive an invoice stating "Pre-Order IMEI Unlock for ************** (iPhone 6S Plus) locked to T-Mobile USA". Two minutes later they then "correct" your order automatically to perform what they call an "eligibility check". This site is deliberately designed to mislead. Everyone should instigate a chargeback so that the credit card companies cut them off.
SCAM SCAM SCAM
Effectively handled within the time specified, emails kept me informed about progress throughout.
Hi Mr. Stonehewer,
Thank you for your kind words about our service! We're thrilled to hear that you found our pricing and website easy to navigate.
As for the unlocking of your Vodafone Smart Ultra 7, I'm glad to inform you that your order status shows "Unlock Complete." You can use the unlocking code provided: **1391765687257345** to finish the unlocking process. If you need any help with the steps, just let us know!
We appreciate your business and are here to help if you have any further questions or need assistance.
Best regards!
Even If I ve communicated with customer support (telling them that I actually need to unlock my passworded phone), I did not receive the proper resolution expected. I ve paid a lot of money for nothing (approx 100 USD).
Excelente servicio, confiable; todo fue claro y super rapido. Liberaron mi iphone 13 que ni la misma compañia de tmobile pudo hacerlo. Ellos hicieron todo lo posible para resolver. Gracias! Muy agradecido
Hola José, ¡muchas gracias por tus amables palabras! Nos alegra saber que tuviste una experiencia tan positiva con nosotros y que pudimos desbloquear tu iPhone 13 cuando T-Mobile no pudo. Es genial saber que nuestro servicio y comunicación clara cumplieron con tus expectativas. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Agradecemos tu confianza en nosotros! Saludos, Charlotte
Paid the initial fee to unlock to thphone only to be told after checkout that I had only paid for a security checkup. I had to pay almost twice as much more to get the unlock code for the phone. This should be made clear at the start of the process.
Hi Stuart,
Thank you for bringing this matter to our attention. I'm sorry if there was any confusion during the process. As outlined in our terms and conditions, the Eligibility Check fee and the subsequent Standard Unlock fee are indeed separate and both are necessary parts of the unlocking service for phones like your Ericsson Z600. Our aim is always to be transparent, and we provide information about the cost structure before purchase on the checkout page.
I'm pleased to confirm that your Ericsson Z600 unlock is complete, with the codes provided to you for the network T-Mobile UK. Should you have any further questions or need assistance with the unlocking process, please don't hesitate to let us know. We're here to help ensure your experience is as smooth and satisfactory as possible.
Best wishes,
Charlotte
El proceso fue tardío, supongo que debido al terminal que ocupé, pero afortunadamente se liberó y quedó funcionando a la perfección.
Hola Enrique, ¡muchas gracias por tus comentarios! Me alegra saber que tu Galaxy S22+ 5G ahora funciona perfectamente después del proceso de desbloqueo. Es genial que nos hayas elegido en función de las reseñas y que hayas confiado en nosotros para hacer el trabajo. Si tienes más preguntas o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
I don't have any signal with Globe in our house that's why I need to buy a Smart sim but my phone was locked only to Globe since I am a postpaid subscriber. I am hesitant to try MobileUnlocks' service at first because it says it will take 7 days to complete. I am worried if this a good value for money. However, after the unlocking I was able to install a SMART e-Sim and it works pretty well.
Hello Rosal,
Thank you so much for taking the time to leave us a review. I'm delighted to know that after the unlocking process, you were successfully able to install a SMART e-Sim on your iPhone 13 and that it's working well for you! It's great to hear that you found value in our service, despite your initial hesitation and concerns about the time frame.
We truly appreciate your choice to use MobileUnlocks, and we're glad to have been able to assist you with your unlocking needs. If you have any other questions or require further assistance, please feel free to reach out to us.
Best,
Charlotte
I was not aware about the full price from the beginning. After 1st payment i get only the confirmation about my SIM is locked to the operator and was asked for second payment to unlock.
Hi Juraj,
Thank you for your feedback. I understand your concern about the multiple payments required for unlocking your phone.
To clarify, the initial payment of €13.49 was for the Eligibility Check, which confirms whether your Samsung Galaxy S8 can be unlocked. As specified on the checkout page, an additional payment, in your case €56, is required for the actual unlocking process.
Your unlocking process is now complete, and you should have received the codes (NCK: 49082847 and MCK: 07937142) to unlock your phone. If your phone doesn't prompt for a code when you insert a non-A1 sim card, a Remote USB Unlock will be necessary at an additional fee.
We outline all costs on the checkout page to ensure transparency before purchase. I hope this helps clarify the process.
Best,
Charlotte
Initially, it took a lot of time to figure out how to unlock it, but after some period, I was given the code with clear instructions. Super good.
Hi William,
Thank you so much for your kind words and for choosing us to unlock your Samsung Galaxy S24 Ultra! We're delighted to hear that you found our website trustworthy and that the provided codes and instructions were clear and helpful. We always strive to offer the best service possible and ensure everyone stays connected seamlessly.
If you encounter any further issues or have additional questions, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to help.
Best regards and enjoy your unlocked phone!
Charlotte
They advertise mobile unlocks for $15, yet they charged my card 3x for it. Then they emailed me saying it would cost another $70 to actually unlock the phone. After writing a couple angry emails, they responded saying that they would give me a refund. They didn't end up reversing the charges nor did they unlock my phone. I will be filing for a chargeback with my bank and once I find out the country they are based out of (the bank will tell me as this isn't available on their site) I will be contacting the authorities there as this company is a scam and should not be allowed to scam people anymore. Do things the right way and just contact your phone carrier to unlock your phone!
The service was very good and speedy. I liked how they kept me informed the whole time.
Hi Kennedie,
Thank you so much for your positive feedback! We're thrilled to hear that you had a speedy and informative experience with our service. Your choice to unlock your phone with us means a lot, and we're glad that our explanation and communication met your expectations.
If you need any further assistance, don't hesitate to reach out. Enjoy your unlocked Samsung Galaxy S9!
Best,
Charlotte
My Turkcell sim is inside my device currently but i keep getting no service, I tried to put the sim in another phone and i had connection, so the problem is from the device and i paid to unlock this device specially and nothing is working, i paid everything for this issue and showed evidence.
Al principio tenía dudas, pero al meterme al página y ver que tenía buenas opiniones y calificación, decidí arriesgarme, es completamente seguro y fácil, es un poco tardado mi IPhone quedo en 9 horas aproximadamente, pero ya esta liberado lo recomiendo ampliamente 🙂
Hola Laura Guzmán, ¡muchas gracias por tu maravillosa reseña! Nos alegra saber que tu iPhone 11 se desbloqueó correctamente y que el proceso te resultó fácil y seguro. ¡Tu confianza en nuestro servicio significa mucho para nosotros! Si tienes alguna otra pregunta o necesitas más ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta usando tu teléfono desbloqueado! 😊 ¡Saludos!
First class service from start to finish, as only took about 20 minutes
Hi Nigel,
Thank you for taking the time to leave a review! I’m thrilled to hear that you found our service quick and efficient. It’s great to know that it only took about 20 minutes for the unlock process for your Samsung Galaxy A20e. If you have any more questions or need further assistance, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daryl Graves,
Thank you for taking the time to leave us a review. We understand that you were in a rush and needed an urgent unlock for your Huawei P20 from Vodafone UK. I would like to clarify that the initial £11.99 payment was for the Eligibility Check to ensure your phone could be unlocked, and the £26 was for the actual Standard Unlock service, as outlined on our checkout page. We aim to be transparent with our fees and apologize if this was not clear at the outset.
I am pleased to inform you that your unlock is now complete with the codes provided, but I understand the process took longer than expected. While we strive to unlock devices as quickly as possible, occasionally it can take a few hours depending on the specifics of the unlock process and network response times.
If you're now facing an issue where your phone doesn't prompt for an unlocking code, we have solutions such as a Remote USB Unlock at an additional fee. However, should you choose not to proceed and we can’t unlock your phone due to it not asking for a code, please be aware that according to our refund policy, the payment for the unlocking code service is non-refundable due to costs we incur during the submission process.
We value your business and are committed to ensuring your satisfaction. Should you need further assistance or decide to proceed with a Remote USB Unlock, please do not hesitate to get in touch.
Warm regards,
Charlotte