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MobileUnlocks

Overview

MobileUnlocks has a rating of 4.4 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.

service
605
value
126
shipping
86
returns
98
quality
2,203
This company responds to reviews on average within 5 days

Instant Feedback

8,297 reviews
How would you rate MobileUnlocks?
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GB
1 review
0 helpful votes
Follow David A.
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Great Service
April 20, 2024

I had acquired a new phone and wanted to pass my old one to a family member. I approached a couple of local shops for the service all of them quoted up to a weeks turnaround because of my phone brand, however, I opted for MobileUnlocks. I appreciate that I may have just been lucky but these people were great. From start to finish it took less than 24hrs and worked first time. My only gripe was that I didn't read all the docs before hand, or just didn't see them, relating to the costs. The costs weren't huge (very similar to the shops I approached) but weren't clear to me at the outset. Two costs about £12 and £26. Overall I'm delighted with the company and it's service.

Date of experience: April 20, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello David,

Thank you so much for your kind words regarding our service speed and the successful unlocking of your phone! We're delighted to hear that we could help you pass on your old phone to a family member so quickly.

We understand your concerns about the costs and apologize for any confusion. We always strive to be transparent about our pricing structure, which includes an Eligibility Check followed by an Unlocking Payment. We'll take your feedback on board to ensure our cost breakdown is as clear as possible for our customers right from the start.

We're glad the overall experience was positive for you, and we hope your family member enjoys the unlocked phone! If you have further questions or need assistance in the future, please don't hesitate to contact us.

Best regards,
Charlotte

GB
1 review
1 helpful vote
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Never thought that getting Unlock code for a phone will be so fast and easy. I have checked 4-5 sites for unlocking and mobileunlocks.com were cheapest and fastest. To be honest i got my code in just 10 minutes flat. And they even offer full refund if code doesn't works. Now that's something which no one else does. Others will say make sure you give right IMEI no. And we won't be able to do refund and stuff like that. But i was convinced in just 5 minutes with them.

I got my Samsung Galaxy S3 Mini( I8190N) which was locked with O2 in a best possible way. Thanks a lot mobileunlocks.com team.

Date of experience: July 12, 2013
Austria
1 review
0 helpful votes
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Wars schon wert
September 30, 2024

Es ging nicht extrem schnell aber es hat funktioniert und ich habe mir Nerven gespart. War am Anfang unsicher weil es sehr viel negatives im Umlauf gab aber es hat funktioniert und ich bin glücklich ein entsperrtes Handy zu haben

Date of experience: September 30, 2024
Customer Service R. MobileUnlocks Rep
8 months ago

Vielen Dank, dass du deine Erfahrung mit uns geteilt hast, Miriam! Ich freue mich wirklich zu hören, dass deine Entsperrung erfolgreich war und dass es dir etwas Stress genommen hat. Wir schätzen dein Vertrauen trotz der gemischten Bewertungen. Wenn du Fragen hast oder in Zukunft weitere Hilfe benötigst, kannst du dich gerne an uns wenden. Viel Spaß mit deinem entsperrten iPhone 8! 😊

California
1 review
0 helpful votes
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Amazing Experience
September 29, 2023

My 14 pro max was unlocked on premium service which great feeling. My iPhone 12 mini didn't unlocked on regular which cost around 72 $.
My only complain if issue not resolved you should refund instead of giving a refund note.

Date of experience: September 29, 2023
GB
1 review
0 helpful votes
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Failed to provide service promised
August 18, 2023

Paid for unlock code for samsung galaxy s2, code delivered fairly promptly, however it failed to work. They asked for video showing unlock code being input and photo of screen showing phone IMEI. These were sent and since then have heard nothing. Have sent a further email asking for a full refund, once again silence. A complete rip-off

Date of experience: August 18, 2023
GB
1 review
0 helpful votes
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Easy and fast unlock
August 11, 2023

Wasn't too sure about using an internet site to unlock my daughters sim lock in her phone as i have always used a shop, but wasn't convenient at the time with working hours, but was cheaper to do with mobile unlocks and so much easier/faster. I would recommend anyone to use this service. Thanks again mobile unlocks

Date of experience: August 11, 2023
Spain
1 review
0 helpful votes
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Horrible
June 26, 2024

I want partial refund. Firstly, let me say the customer service team are nice people. However, I did not have a good experience at all. I was in a new country and had to use this to unlock my at&t phone. It said it was going to take 3 days; I was annoyed about that but still waited my 3 days. I waited until LITERALLY the 7th day and my phone was still locked. During this period, I kept chatting with them about what the delay was and all they had to say was "just wait until we unlock it" what's the time frame? "It's imminent and we just suggest you wait it out"?

Mind you I was going on a week without internet IN a new country. I had to call AT&T to find out what was really going on since I couldn't get an answer from them. It wasn't until I called AT&T that I was able to unlock it and FINALLY have internet. MobileUnlocks then emailed me several days after my phone was unlocked. This was very frustrating and annoying. Do better and update your customers.

Also be prepared to pay almost $100 just to unlock your phone.

Date of experience: June 26, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Erica,

Thank you for your feedback and your kind words about our customer service team. I apologize for the frustration and inconvenience you experienced during the unlocking process. I understand that waiting for the unlock, especially in a new country without internet, must have been very challenging.

To address your concerns:

1. **Delayed Unlock**: The delivery times we provide are guidelines based on previous unlocks and not guarantees, as outlined in our [Terms and Conditions](#6.2). We strive to update our customers promptly, and I'm sorry if this wasn't the case for you.

2. **Cost Structure**: The payments you made cover the Eligibility Check (€13.49) and the Standard Unlock (€44). All costs are outlined on the checkout page prior to purchase.

3. **Communication**: We are continually working on improving our communication with customers, and your feedback is invaluable in helping us do better.

Unfortunately, as stated in our [Refund Policy](#Delay in IMEI), we cannot offer refunds for delays. However, we appreciate your patience and understanding in resolving the issue.

If you have any further questions or need additional support, please feel free to reach out.

Best regards,
Charlotte

North Macedonia
1 review
4 helpful votes
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Professional scammers!
October 8, 2023

Recently had a frustrating experience with mobileunlocks.com. Initially, they quoted me $14 to unlock my mobile device, but as I proceeded, they misleadingly pushed me to pay an additional $50 to supposedly finalize the process. However, the following day, they informed me that my phone couldn't be unlocked due to a hard lock issue. What's particularly concerning is that they likely knew about this issue from the beginning when they checked my IMEI. It was a disappointing and deceptive encounter, leaving me feeling scammed and dissatisfied with their service.

Date of experience: October 8, 2023
GB
1 review
0 helpful votes
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Rubbish
August 17, 2024

Provided a code that didn't work and then bot levels of customers service, complete waste of time and money

Date of experience: August 17, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi James,

I’m really sorry to hear that you’ve had a frustrating experience with our service. I understand your concerns, especially after making two payments.

Just to clarify, the process involves an Eligibility Check (£11.99) followed by an Unlocking Payment (£26), which is standard procedure for unlocking phones. Your order status shows as “Reported as Not Unlocked, waiting customer feedback.” We recommend continuing the process by providing any necessary feedback so we can assist you further.

Please reach out if you need help with anything specific—I'm here to help!

Best,
Charlotte

Canada
1 review
0 helpful votes
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Be Weary
November 7, 2023

They do not care about their customers only money. Be sure to do your own homework. I had a dud phone overall that wouldn't work. I didn't know before hand. I paid for digital codes that's it. I never benefited from this service. They told me because I received codes they will not refund me and only offered a coupon code for buying more off of them. I got another phone and do not need unlocking services in the future. I'm out $170 for nothing. I offered to even show proof that their codes didn't help my phone. Be very careful as they only care about money and not customers. I would not recommend this web site to anyone.

Date of experience: November 7, 2023
Mexico
1 review
0 helpful votes
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Buen servicio
November 26, 2024

Se tarda un poco pero sí da los codigos de desbloqueo 👍🏽

Date of experience: November 26, 2024
Customer Service R. MobileUnlocks Rep
6 months ago

Hola R. Alatorre, ¡Gracias por tus comentarios! Me alegra saber que recibiste los códigos de desbloqueo y que la calidad del servicio cumplió con tus expectativas. Es genial saber que el proceso es sencillo para ti. Si tienes más preguntas o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Disfruta usando tu Motorola XT2419-1 desbloqueado! Saludos, Charlotte

France
1 review
0 helpful votes
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Mobileunlocks are a con!
July 6, 2023
Updated review

I used mobileunlocks because it said €11.00
In actual fact it's €38 which is fair price however it's only fair if you need the service my phone was unbeknown to me unlocked I bought it second hand I paid The fee of €11 then I reviewed email demanding €27 to unlock what a con mobileunlocks knew my phone was unlocked yet they continue through the process just to rip me off! I am Furious they state no refund for a mistake as they have bills to pay yes agreed take the €11 but don't con people that's disgusting so please folks do all checks possible turned out the phone simply had a problem with the simm window not fitting as it was bent slightly mobileunlocks knew my phone was unlocked from the start yet they ripped me of for the full amont when they should of been happy to win €11 fir nothing do not use this company!

Date of experience: July 6, 2023

This unlocks service was so easy it's possible a child...
June 29, 2023
Previous review

This unlocks service was so easy it's possible a child could do it don't pay a fee of 30 40 or even 50 do it yourself with this amazing platform mobile unlocks.com it's fantastic thank you

Date of experience: June 29, 2023
Indonesia
1 review
0 helpful votes
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Happy
August 11, 2024

Process took a little longer than expected, but happy with the result.

Date of experience: August 11, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi Russell,

Thank you for your feedback! We're thrilled to hear that you're happy with the unlock results for your Galaxy S21 FE 5G. We understand that the process took a bit longer than you'd hoped, and we appreciate your patience.

If you need any further assistance or have questions about using your phone with a new network, feel free to reach out. Enjoy your newly unlocked phone!

Best,
Charlotte

Canada
1 review
0 helpful votes
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Fast and efficient
August 11, 2024

Great experience. Took only 5 mins to unlock the phone. Will do it again.

Date of experience: August 11, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi K Karunananthasivam,

Thank you so much for your positive feedback! We're thrilled to hear that the unlocking process was quick and efficient for you. Your satisfaction means a lot to us!

If you ever need our services again, we’re here to help. Feel free to reach out anytime!

Best wishes,
Charlotte

GB
1 review
0 helpful votes
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It works, but there are hidden costs
November 17, 2023

It took about 24 hours to unlock my iPhone 7, which I understand is probably the exception.

After £4.99 to find out which network the device was locked to I paid the advertised £11.99 to unlock it. Once this payment was made, there was a previously unmentioned £26.00 to complete the process. So, £42.98 was what I had to pay.

It does work but you might want to shop around.

Date of experience: November 17, 2023
Georgia
1 review
0 helpful votes
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It is a legitmate service.
March 1, 2024

Their pricing makes you feel a bit skeptical. You pay for an eligibility check ($28.99), which can be confused with the unlock procedure. Then you pay an additional fee to perform the carrier unlock service ($63). If they can't unlock it through a carrier request, they charge you an additional fee to do a remote USB unlock with a technician ($91). I followed all of their instructions and they were able to successfully unlock my phone. I did go into it thinking I would only spend $28.99 but my total cost ended up being $182.99 to unlock the phone. I just wanted to say it is a legitimate service and your phone will be unlocked but to expect it to be more than $28.99. I am very thankful for them helping me unlock the device, I would not have been able to do it without them!

Date of experience: March 1, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Cody,

Thank you for taking the time to leave us your honest feedback. We're thrilled to hear that your Samsung S10+ is now successfully unlocked and that you can enjoy the freedom of using it with any network. We understand your initial skepticism about the different payments required for the unlocking process. Indeed, the eligibility check, standard unlock, and potentially the Remote USB Unlock stages each have separate costs, as outlined on our checkout page before purchase.

We appreciate you acknowledging the legitimacy of our service and are grateful for the chance to assist you, especially when you encountered difficulties with your original network provider. We strive to offer a swift and efficient unlocking service, fulfilling the needs of our customers who are looking to unlock their devices without unnecessary hassle.

It's great to know that despite the higher total cost than initially expected, you found value in the service we provided. We hope you will consider MobileUnlocks for any future mobile unlocking needs and thank you for choosing us to unlock your device.

Best regards,

Charlotte

GB
1 review
0 helpful votes
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Overpriced Fees not Clearly Advertised
January 8, 2024

Bought the unlock in what I thought was the total price then got stung for full price. Your website was not clear or transparent with costs. Normal shop would have unlocked for less than £20. Hour costs total came in at over £37

Date of experience: January 8, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello J Burke,

Thank you for taking the time to leave your feedback, and I'm sorry to hear that the cost to unlock your iPhone XS Max came as a surprise. I'd like to clarify that the initial £11.99 payment was for the Eligibility Check, which is essential in ensuring that your phone is eligible for unlocking. Following this, the £26 Standard Unlock fee is necessary to complete the unlocking process. We strive to be transparent with our pricing and apologize if this wasn't clear at the time of your purchase.

Since your order status is "Unlock Complete," I'm pleased to inform you that your phone should now be unlocked and ready to use on any network. We understand that the total cost may have been more than you initially anticipated, and we're here to support you with any further assistance you might need to make the most of your unlocked device.

Should you require any additional help or have any more questions, please don't hesitate to reach out to us.

Warm regards,
Charlotte

Texas
1 review
0 helpful votes
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The best Unlocker in the business!
July 1, 2024

Very satisfied. Great service, easy to use, Fast unlocking. With a couple click ur on your way to being free..

Date of experience: July 1, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Blake,

Thank you so much for your positive review! 🌟 We're thrilled to hear that you found our service easy to use and fast. Our goal is to make the unlocking process as smooth and hassle-free as possible, and it's fantastic to know we met your expectations. If you have any other devices you need to unlock in the future or any questions, feel free to reach out!

Best wishes with your new carrier!

Charlotte

GB
1 review
0 helpful votes
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Great job
April 26, 2024

I really enjoyed using this. Was easy to buy and easy to unlock phone. Was very useful didn't have to go to the shops and overpay for the same job to be done that I could of from the comfort of my own home.

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Charlotte Turner,

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our unlocking service easy to use and convenient. It's fantastic to know that we could provide you with the comfort of unlocking your iPhone 11 from EE UK right from your home.

If you have any more phones to unlock in the future or if your friends and family need similar services, please remember that we're here to help without the need to overpay at physical shops.

We appreciate you choosing MobileUnlocks, and we're always here if you need any further assistance!

Best regards,
Charlotte

Georgia
1 review
0 helpful votes
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Good, but pricey
April 6, 2024

First, we paid the 29 usd, after that, another 70 usd to continue with a technician, after that another 30 usd… we ended paying $132, maybe would be cheaper to get a new phone. Sometimes, it took hours to get a response.

Date of experience: April 6, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Carlos,

Thank you for sharing your experience, and I'm sorry to hear that the unlocking process was not as smooth as you expected.

I see that you've successfully completed all the necessary steps, starting with the Eligibility Check at $28.99, followed by the Standard Unlock at $70, and finally the Remote USB Unlock at $132 for your Galaxy A14 5G from Cricket USA. I understand the overall cost and time taken for responses might have seemed inconvenient.

The costs you've incurred are part of our structured unlocking process, which is detailed on our checkout page. The Remote USB Unlock was necessary as your phone did not prompt for an unlock code, which is an additional step we sometimes need to undertake to ensure a successful unlock.

I'm glad to see that your phone's status is now "Unlock Complete," indicating our technicians have successfully unlocked your device. I hope this allows you to enjoy the freedom of using your phone with any network, providing long-term value beyond the cost of a new phone.

If you need further assistance, please don't hesitate to reach out. Thank you for choosing our service, and we hope to assist you again in the future.

Best regards,
Charlotte