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MobileUnlocks

Overview

MobileUnlocks has a rating of 4.4 stars from 2,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.

service
604
value
125
shipping
85
returns
97
quality
2,202
This company responds to reviews on average within 5 days

Instant Feedback

8,297 reviews
How would you rate MobileUnlocks?
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South Africa
1 review
0 helpful votes
Follow Matete M.
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Im really satisfied by the service
July 16, 2024

The instructions were clear and easy to follow. The unlocking took just three days to complete. Im really happy with the service.

Date of experience: July 16, 2024
Customer Service R. MobileUnlocks Rep
10 months ago

Hi Matete,

Thank you so much for your fantastic review! I'm thrilled to hear that you found the instructions clear and easy to follow and that your iPhone 11 Pro was unlocked in just three days. Your satisfaction with our service and quality means a lot to us.

We always strive to provide the best experience and it's great to know our efforts are appreciated. If you have any questions or need further assistance in the future, feel free to reach out.

Enjoy your unlocked iPhone 11 Pro!

Best Regards,
Charlotte

GB
1 review
0 helpful votes
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Problem solved
April 27, 2024

Lost my phone and needed a handset desperately. My old Handset was from a different network and I needed it unlocking, MobileUnlocks was speedy efficient and easy to navigate and I was up and running in no time.

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Mr. Robinson,

Thank you so much for taking the time to leave your positive review! It’s wonderful to hear that you found our service at MobileUnlocks to be speedy, efficient, and easy to navigate. We're thrilled that we could help you get your old handset up and running quickly, especially under such urgent circumstances. It's always our goal to get customers like you reconnected as seamlessly as possible.

If you have any further needs or questions, please don't hesitate to reach out. And should you or anyone you know require unlocking services in the future, we're here to help!

Best regards,
Charlotte

Georgia
1 review
0 helpful votes
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Super scam company!
November 11, 2023

I strongly don't recommend this company! I tried to unlock iPhone 8 Plus and Samsung Galaxy Note. I spent $28, and they can't unlock it. They now asking for additional $50. Police or FBI should shut down this site finally!

Date of experience: November 11, 2023
GB
1 review
0 helpful votes
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Great service but read the contract!
December 16, 2023

Did exactly what I wanted but as I was rushing I failed to read the ful breakdown that it would be a two stage payment. Still it was done without leaving the house and saved me finding someone to do the work on the high street.

Date of experience: December 16, 2023
GB
1 review
0 helpful votes
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No refund!
December 21, 2023

Phone was already unlocked but kept getting Limited Service. Took phone to phone shop to be told it is an antenna fault and phone is that old beyond economical repair. Obviously because of the Limited Service message I had thought phone was locked to a network. Told Mobile-Unlocks and basically told No Refund. First they charge you £11.99 for Phone Unlcok then at 50% they stop and ask for ANOTHER £27.99 to complete service. Total scam with fake reviews! Beware! Again, have asked for full refund to no avail!

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
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After paying the £10 to unlock was then charged another £26 to unlock. Was promised for it to unlocked in 1 hour but it took 3 days! Not happy with the unkempt promises and felt that they made false claims.

Date of experience: August 27, 2023
GB
1 review
0 helpful votes
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Beware
September 15, 2023

Just know that the advertised price is about a quarter of the eventual price, essentially all you pay for initially is for them to check they can do something, the actual fee to unlock comes after that, and I my case made the total 4 times the initial outlay.

Date of experience: September 15, 2023
Zimbabwe
1 review
0 helpful votes
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Was the best and fast service ever
August 10, 2024

Straight forward app with no complications at all with detail

Date of experience: August 10, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi Anesu Chiomadzi,

Thanks for sharing your experience! I'm thrilled to hear you found our app easy to use. We strive to make the unlocking process as straightforward as possible for our customers.

Since your order status shows "Unlock Complete," that means you're all set to use your iPhone 11 with your desired network! If you have any questions or run into any issues with setup, please don’t hesitate to reach out.

Enjoy your unlocked phone!

Best,
Charlotte

Canada
1 review
2 helpful votes
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A bit of a scam
February 18, 2024

So first you pay 15$ to check if you can unlock it and then you have to pay another 50$ to do the actual unlock. It's kind of a lot of money, and on top of that they don't state that the 15$ that you pay is only to check if it's possible to unlock it. So far, they haven't unlocked it.

Date of experience: February 18, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello there,

Thank you for taking the time to share your feedback with us. I understand your concern regarding the costs associated with the eligibility check and the unlocking process. I’d like to clarify that the initial $15 payment is for the Eligibility Check which assesses if your phone can be unlocked. This step is essential in the unlocking process to ensure successful service. The additional $50 is for the actual Unlocking Payment, which is only processed if your phone is eligible for unlocking.

Please note that all costs are outlined on the checkout page prior to any purchase, to ensure transparency with our customers. As for your current status, if your order is awaiting payment, it indicates that your phone has passed the eligibility check and is ready for the unlocking phase. I encourage you to continue with the process to unlock your device.

If you need any further assistance or clarification, please don't hesitate to reach out to our Live Support through your tracking page. They will be more than happy to help you with any questions or concerns.

Warm regards,

Charlotte

Finland
1 review
0 helpful votes
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Works on Galaxy s9+. There are hidden costs
June 17, 2023

I followed instructions to check my phone was compatible. The site said it was ok, but said I now owed £12, when I paid then I received the tracking link which said I had to pay another £35!

Having no choice but to unlock, I paid and they sent the code about 2 days later. Everything else was streamlined, but it felt underhanded to not be upfront about the total cost. I think it's tricky business rather than dishonest.

Date of experience: June 17, 2023
Greece
1 review
0 helpful votes
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It was a good experience
November 12, 2023

I have a lot of comments and was somehow suspicious that it is not that what I expected. However finally I can say I am very happy that my iphone 12 pro max is unlocked. The only negative point is that when I started with my order it was not clear that I maybe have to use the premium unlock. Regarding the needed time, ok it took almost 10 days but the result was finally what matters. Very good mobileunlocks, thank you.

Date of experience: November 12, 2023
GB
1 review
2 helpful votes
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I am still in dispute with them after 2 weeks without a phone as the unlock codes did not work.
I have sent them no less than 17 emails as I have not had even so much as a confirmation that they are dealing with the issue of the wrong unlock codes being sent out.
The only thing I will say that I am pleased about with them, is that I could pay with Paypal so that I am covered by them with their buyer protection policy.
If you are considering using mobileunlocks.com, then I suggest you use Paypal to pay also. At least you have a chance at getting your money back by doing so.

In my experience? They are just another one of the many fraudulent unlock companies out there that just take your money and when they've done this to enough people, they'll shut down and keep the cash.

SCUM.

Date of experience: December 4, 2014
GB
1 review
0 helpful votes
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Great
June 12, 2023

I thought it was easy to do and a lot quicker than taking to a shop but I did also think the price was misleading at the beginning. You end up paying 3 amounts of money one was £5.99 then £11.99 then £26

Date of experience: June 12, 2023
GB
1 review
0 helpful votes
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Unlock your phone with ease
July 26, 2023

Quick and easy process to follow and your phone is unlocked within 24 hours. Gave a 4 star rating because of the unexpected second charge at the half way stage of the process. Total cost was 3 times original quote but did get the phone unlocked

Date of experience: July 26, 2023
GB
1 review
0 helpful votes
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Easy and quick
August 10, 2024

Very easy instructions and quickly done. Thank you and will definitely use and recommend you.

Date of experience: August 10, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hello Jaskirren Bains-kalic,

Thank you so much for your kind review! We're thrilled to hear that you found our instructions easy and our service quick. It's great to know that our website's professionalism caught your attention and helped you in making your decision.

If you have any further questions or need assistance with your unlocked Samsung Galaxy A21s, feel free to reach out. We're here to help, and we appreciate your recommendation!

Best regards!

GB
1 review
1 helpful vote
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Mobileunlocks dealt with my request very fast, unlocked my blackberry curve 9320 within 15mins on ordering even on christmas day. I will definately be using them again and telling friends and family..

Date of experience: December 26, 2012
GB
1 review
0 helpful votes
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Two stage payment then unlock code didn't work
August 5, 2023

The first payment you make is to see if the phone can be unlocked, if passed then need to pay a bigger amount to get the unlock code. When code came through it didn't work, so they ask you to send them an email with the video of you trying, which they don't respond to.
Avoid.

Date of experience: August 5, 2023
Turkey
1 review
0 helpful votes
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İşlem tamam
November 25, 2024

İşlem 3 günde çözüldü dedikleri gibi her hangi bir sıkıntı yaşamadım

Date of experience: November 25, 2024
Customer Service R. MobileUnlocks Rep
6 months ago

Merhaba Mithat, Geri bildiriminiz için teşekkür ederim! Sürecinizin sadece 3 günde çözüldüğünü ve hizmet kalitesini takdir ettiğinizi duyduğuma sevindim. Şu anda "iCloud Kilidi Açılma Bekleniyor" durumunda olduğunuzu anlıyorum; ekibimiz sizin için bu sorunu çözmek için çalışırken sabırlı olmanızı tavsiye ediyorum. Süreci sürdürürken herhangi bir sorunuz veya yardıma ihtiyacınız olursa, bize ulaşmaktan çekinmeyin! Yardım etmek için buradayız. Saygılarımla!

GB
1 review
0 helpful votes
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Tried other unlocking services to no avail
August 10, 2024

First time unlocked the phone, and a great service.

Date of experience: August 10, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi J Fallon,

Thank you for taking the time to share your experience! We're thrilled to hear that you found our service to be great and that you appreciated the expertise we offer. Unlocking your Galaxy Z Flip5 opens up a world of possibilities, letting you choose the mobile provider that fits your needs best.

If you have any further questions or need assistance as you explore your options, feel free to reach out. We're here to help ensure you have the best experience possible!

Best,
Charlotte

Austria
1 review
0 helpful votes
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Best amongst the best
April 29, 2024

I couldn't believe from the start but I have known that you are the best site I have ever worked with so far, I recommend this to everyone.it is the best site so far and I have recommended you to my friends
Thank you

Date of experience: April 29, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Ebenezer Owusu,

Thank you so much for your kind words and for recommending us to your friends! We're thrilled to hear that you've had a positive experience with MobileUnlocks and found our service both fast and affordable. It's always our goal to provide top-notch service, and we're happy to know we've earned your trust and recommendation.

If you or your friends have any questions or need further assistance in the future, we're here to help. Thanks again for choosing MobileUnlocks and for taking the time to share your experience with others!

Warm regards,
Charlotte