Same as the people before listed above they are scammers they asked for 24 hours when in the chat on the game it said delivery within 5 to 15 minutes but on the website it says up to 24 hours and just like everyone else their supplier isn't online and please hold on so I contacted my credit card company find out that I can't do anything until the charges go through because they're still pending so I asked for a refund and guess what no, they did not exactly say no but you could tell that they were not going to give me a refund I'll just have to dispute the charges once they go through but please please don't get anything from these scammers! See pictures of proof for transaction and for live chat….
All the positive reviews here probably came from their staff. This site was so bad, I had to write two reviews. These people are the worst. There's no way i paid for an order on Sunday, and get my order on Thursday. And that's after hounding them for answers. The best response they have is, " The supplier is offline and have a nice day... If you insist to spend your money here, you deserve their service lol! Good luck with that.
Do not trust this supplier!
I placed an order for virtual goods in a game. At first glance, it seemed like a professional service. Quick response. Then I waited, and waited. After 5 days (they market 4 hour delivery), I asked. With a vague answer, I then requested an estimate, to manage my own expectations. 3 days later they charged my card (via PayPal) and sent a receipt and insist they've sent me my order. Nothing received. Like many others, it appears they have scammed me. I am in process of a complaint, but am considering going straight through PayPal.
What I've learned: google the supplier first!
Just wanna let people know, i went on their chat about 200 times, copying the same request over and over again, after around 200 times they refund me.
If the same chat box open, just delete your web browser history in between and you will get a new chat everytime
NEVER buy from this website. I purchased 50 Euro of Silver in BDO and NEVER got it. Even though I contacted the support like 10 times. The only answer they gave me was "Our supplier is not online at the moment". And that was the answer for 1 week.
Do yourself and your money a favour and never consider buying anything here.
I ordered and was told that the gold would be delivered shortly. The next day I tried their customer service they said sorry and that I would have it in the next hour. Next day still nothing contacted them again and was told they were sorry give them another day and I'd get it. Here we are almost a week and nothing so disputing the charge. Save yourself and don't do it.
Posted i got scam for review month or years. I was lucky i was able to communicate in chinese and i got my refund back. Since they told me they will refund me. I am not exactly sure i got back my refund but i guess i got it back. This company operate in china. If you can't just use chinese google translation tell them its not write to cheat people or you make a report of them to police since they have a website. And yes ask them to refund you.
Ive used MMOOK since lineage 2 years ago and currently with Lost Ark. Never had any problems besides them getting an order together and it took a day. Which isn't really that big of a deal or a problem. If you have any IQ you know that all currency isn't stored on a single account so it takes time to get it together/to people sometimes. Especially if you're buying for a dead game. Recent source: Bought LA gold for servers Galatur (mutliple times), Azena twice and zosma once. Always have received the product I ordered.
I didn't receive any delivery. I contacted support via live chat three times and only received excuses and pretexts. They promised delivery every time but nothing happened. When I wanted refund suddenly no one in charge would be available for the next few days. This all seems to be flimsy. Beware of these scammers
They copy paste about 6 lines of info all horse $#*!, they will promise 100billion in stock- then you order trusting the retailer of your Adena or w/e game you play. OOOOPS our supplier isnt available we will send you email when your order has been filled... I mean talk about crooks, go to sellersandfriends.com way better fast reliable sometimes a bank card wont go through but I find them to be quick and pleasant without being liars and crooks. By the way I give one star only because I have to not because they deserve it at all...
Do not believe anything they say they lie constantly make promises and do not keep them. If you hear anything like currently our supplier is offline, they will always be offline I waited 6 days and it was the same story, either supplier, network, or get this inflation changes prices. What? Got tired of it and disputed it with Paypal refunded. STAY AWAY from these liars.
I ordered merchandise and never got it. Site claims instant delivery and its been days now. I emailed them and they stated that supplier was in the hospital, there chat team can't answer any of my questions. They seem to say the same thing. Wait on email. Thats about all they will say and they won't tell me how long it will take.
They closed customer service for the Chinese New Year... However, after that I spoke to customer service and they told me it was sent to the supplier as I should wait. I waited another 12 hours now making it 3 days after I ordered and asked customer service for a refund. Long waits and delayed responses of no help. Opened a dispute with PayPal. Obviously from the number of others they are worthless. Within 30 minutes of opening the dispute I received my money back to my PayPal account. I was worried this was going to take longer to resolve. I will never use them again. I should have done my research on reviews before purchasing.
Unworthy website whcih doesn't do what it claims to do. I paid them by paypal yesterday 17.08.2014. In live-chat I got a massage like "There's a problem with the supplier, but don't worry we'll contact You by mail. Bye." Noone contacted me and I guess is not going to.
I already complained to pay-pal dispute service. I'm just upset to waste time for this.
I wish I checked this jabber site before making a deal with mmook.com.
KEEP AWAY FROM THEM!
Been a week now. 28 bucks... gone. Keep saying supplier offline. I'm starting to believe they do have money, but they get it by hacking. Anyway, they tell me to wait on an email and they will mail me when its ready... So rediculous.
This is a Changzhou China based website with a server leased in Dallas, Texas. That should be a big red flag from the start. The website is worthless. See here and don't give them ANYTHING! http://whois.domaintools.com/mmook.com
I should've read the reviews before buying from this site.
I bought some gold, the lady hardly spoke any English at all and wanted to call and confirm that my parents knew what I was buying. Couldn't understand a word she was saying! Then said the supplier was offline? I'm going to talk with Paypal about this.
Bad bad bad stay away heads my words. Been a whole day and half and i haven't received my gold. They give you the run around of their supplier is offline and try to talk really nice when you are worried and stress about your money going to waste. Your better off on ogpal, and other source. Currently going through a dispute with these guys. The most i have waited long time is a day to get my goods, but these guys taking it to their sweet time.
I buy a lot of gold on this site... more than 200$ one shot... Now 10 days and absolutely nothing is done. Today the S**ty live chat told me: The supplier is now on vacancy! Can I re-open a dispute on Paypal?
I bought credits on their website, i asked before i bought if they have stock and they told me they did. On their site it said 8 minutes to 24 hours delivery time...
Im waiting for 5 days now and all i get is the excuse that their supplier is not online.
When asked for a refund they say only the manager can give a refund, gues what... the manager is never there.
I had to start a dispute on paypal to get my money back.
As a warning to all considering buying game currency, stay the hell away from this company, they lie and scam and you will never see your goods.
Overview
MMOok has a rating of 1.7 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MMOok most frequently mention live chat, western union and customer service. MMOok ranks 34th among Virtual Gold sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members