MixUnit Reviews Summary
MixUnit has a rating of 1.9 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MixUnit most frequently mention customer service and tracking number. MixUnit ranks 116th among T Shirts sites.
Just a reminder, that the material that MixUnit supplies its personal to that individual. It's apart of us, we're in it, and it's in us. I got's to have it
I will be cool when making my next orders.
Customer Service-A1
Product Quality--100
Customer Satisfied-Fosho
I have received a e-mail confirmation that my order was being processed, I checked my banking status, and I have proof that my ($)was transferred to MixUnit account, and I still have not received my material. Order Number: 179153
Send my Shit or my fucking ($)
Calling BBB
This site is bootleg and not authorized to sell LSP music, yet features this label's albums on their site. They list M. M. M. F. D. Music, but this has not been authorized. We are seeking to pull all LSP catalog from the site.
I've been trying to reach someone in regards to my returns and refund but no one is responding to emails or phone calls, its been over 3 weeks still nothing, can someone email or call *******@gmail.com
I was very skeptical about ordering from this site but I did and turns out that it was the correct choice. Ordered 1 shirt first just to check them out now I'm on shirt number 7 and 8. So if you are looking for great graphic tees mixunit.com is where it is
Thank you Travis! We appreciate you rockin with us!
-Tommy
I been waiting two to three weeks still didn't get it they say i got i haven't got it i didn't get it been waiting dont know where it is didn't very my money back
Hi, Roxanne
Tommy from MixUnit here. We apologize for the negative experience you had with us, your order was actually cancelled because we didn't get a matching name and address with the credit card that was used. In order for us to ship to non matching address we must receive the payment in full via paypal then we can ship to whatever address you like. Full payments of orders can be sent to "sales@mixunit.com"
We do our best to make sure our customers are 100% satisfied, we sent you an email for an offer to get back in your good graces. Please check your email and get back with us!
-Tommy
I stumbled onto Mix Unit in search of Hip Hop shirts of some of my favorite artists and boy was I IMPRESSED! They had nearly all of the artists I desired and at a pretty decent price point for the variety. I received my package super fast and I am not disappointed like some of these reviews say. I'm definitely going to buy from this company again! :)
I recently ordered 3 shirts from MixUnit. After ordering I waited almost 3 weeks before the shirts were actually shipped. When I reached out after the first week they replied sorry we're busy but they'll be there soon'. Would have been nice to have some idea, being that I was already a little concerned that they took my money and had no way of knowing that the terms of their shipping had changed.
After receiving the shirts they seemed to be a lower quality but I wasn't sure. After washing the shirts each once, two of them have the stitching coming out of the bottom and the fold at the bottom is falling apart.
Overall I was not impressed with the service or quality of the shirts especially considering the price. I would suggest buying you clothes elsewhere.
Hi Ryan, Tommy with MixUnit here. We are very sorry about your frustration and overall experience with us. We do our best to make sure orders get sent out in the 7-10 business days but sometimes we miss that mark
We have been extremely backed due to a recent sale and have been trying to stay on top of orders and communication the best we can. If you would give us chance to get back in your good graces we would love to send you free replacement tees as well as another tee on us
Please let us know if this is something you would be willing to do. We will strive to do better next time.
-Tommy
I love Mixunit. I've been ordering from them for over 10 years. My most recent order which I placed on Apr 5 did not arrive in the promised 7-10 business days. I reached out to them via email to see what was up with my order and one of their customer service employees emailed me back right away and informed me the reason for the delay and also gave me a free t-shirt for the hold up!:)
Shipping times sometimes inconsistent but the quality is always amazing and the customer service is even better.
Will definitely order from here for a long time. :)
Hi Alex! Thank you for being a loyal customer for all these years! Check your email we are hooking you up with a free tee! Enjoy! :)
The first time I ordered from here there wasn't any kind of problem got my order earlier than expected. However this current purchase I ordered 2 t-shirts on the 12th of April 2019, I have yet to receive the product. Tried giving a callback number quite a few times and sent emails but no response. I just want my money back or the shirts!
Hi Cody, thank you for taking the time to write a review and let us know about this. We apologize for the inconsistency, we literally ship hundreds of orders per day and have got extremely backed up with Nipsey tees since his passing. We do our best to make sure orders get shipped out in the 7-10 business days but sometimes we miss that mark.
I have checked the status of your order and it looks like it was delivered 2 days after you wrote this. We sincerely hope that you enjoyed your order, although it was a bit delayed.
-Tommy
I've ordered from mixunit in the past and have had no issues but this has been the worst experience I've had with them yet. I purchased 3 shirts on April 5th hoping that it would be enough time for them to return before I went out of town. I knew that it would take 7-10 business days which was fine but it is now April 21st. 16 days from the day I placed my order and I have still yet to receive anything! Not even a response to my email. If I do not receive my items or my money back this week I will be filing a report with the BBB.
1 star only because I could not make it a ZERO. Ordered a number of shirts April 4. Made a mistake. Used their Customer Service portal to identify the issue. Asked for them to reach out to me. Nothing. Charged cc April 7 (order was over $200). Reached out again, asking for someone to call. Nothing. Reached out again and emailed - still no response and cc that was used now has multiple fraudulent attempts on it. Cancelled card. Checked online - credit issued on my order. At no time have I heard from Ben or Mike, who, ostensibly, are the owners. Without a doubt the lousiest service from an online "store" that I have ever had. As much as you may want the shirts, these guys are just pure trouble.
I've been looking everywhere for some decent Blueface merch for my son for his bday. MixUnit came in with the clutch play and saved the day! Thank youuuu!
Mixunit really has great service and there t-shirts are top quality I jus recieved my shirts from them and will be ordering again I appreciate the fact that stayed in contact with me and made sure I got exactly what I paid for...
I've been waiting on some shirts I've ordered I cant contact no one and have not recieved a called back I want my money back this site has terrible service
I ordered my tees during their new years sale at the beginning of January and received my order about a little over 2 weeks later. I emailed them about 10 days after not getting my tees and I got a response back from their customer service dept right away and they let me know that they had just been backed up from all the orders during the sale and gave me a gift certificate for the wait.
The tees are dope definitely not bootlegs like redbubble these are legit. And with the amazing customer service I will definitely order from them again soon
I will apologize to all that had a negative experience. I can assure you I am not affiliated with Mix Unit in any capacity. I am an authentic highly satisfied client.
Because of the negative posts, it affected my thoughts about Mix Unit, despite the fact my previous experiences had been phenomenal! I became concern about MIx Unit failing without giving them an oppty to live up what they promote, 7-10 days shipping time.
I will agree Mix Unit can improve on their communication. Admittedly, they can set better expectations. One has to wonder what stage/status one's order may be at. Otherwise, Mix Unit is reliable as any other online company I had dealt with. They are not Amazon and most companies are not. What they are is undoubtedly, the absolute best providers of HIP-OP gear, quality, price, and service, I have ever purchased! I am a senior buyer for a defense contractor company. Point is... I am very familiar and pretty damn good at procuring quality goods and distinguishing the difference between average & world class service. Again, I apologize everyone's experience was not as PHENOMENAL as mine. I do not believe my experience is an anomaly because I have order from Mix Unit multiple times with the same results. Mix Unit is my go to spot when I want the best in HIP HOP gear.
This site easily has the dopest hip hop tees HANDS DOWN! Everywhere else has such wack designs but they got some really legit stuff here. Quality is crazy good definitely good material on the shirt and ink. Got my shirts within 7 days
I usually don't order shirts online because im so picky(especially photo tees) but the quality on these tees are amazing! And the fabric is really comfortable too. Shipping times were decent especially for being around Christmas. Will definitely order from here again.
I placed my order on November 18,2018, still waiting for them to ship it to me. I have sent serval emails & asked for a call back & nothing. I wanted this item as a Christmas present, I thought ordering it in mid November I would have enough time, but at this rate I don't think I'm going to get my order before Christmas, very disappointed.
Hi Angeleca, we are so sorry that we did not meet your expectations. We were extremely backed up because of Cyber Monday and Black Friday. We are a small company and do our best to make sure orders arrive within 7 - 10 business days, but sometimes we miss that mark. We sincerely hope that you enjoyed your order, although it was a bit delayed.
I ordered my shirt on November 27th and I have yet to receive it and it is December 12th. I have emailed them and haven't received a response but they were quick to take my money. I'll be filing a fraud charge with my bank tomorrow to get my money back
Hi Darcie, we apologize about the delay. We were very backed up due to Black Friday and Cyber Monday. We put a notification on our site that orders might be shipping late, and also sent emails to our customers, but apparently you were not notified. Most orders are received within 7 - 10 business days. But sometimes, they may take a bit longer. Again, sorry that we did not meet your expectations this time. - Tommy M.
I wasn't going to order from this site because of some of the reviews but I ordered a tee for my boyfriend and he loved it! He loved it so much he wanted me to write a review for MixUnit. We will definitely be ordering more tees from here!
Thank you for taking the time to write a positive review. We literally ship hundreds of orders per day, and have been around since 2003 with many happy customers. But is only the upset customers that write reviews! Thanks again.
About the Business
MixUnit - Online shop for hip-hop shirts, hand-selected streetwear brands, urban clothing, mix tapes, sneaker tees, hip hop clothing, urban gear & apparel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Curtis, we apologize for the delay. We are a small team and this pandemic is really making things difficult to stay caught up. We processed your return and reprinted the tees as Large (vs Xlarge) as you requested. We will ship them out ASAP
Sorry for not meeting your expectations we will strive to do better
-Tommy