Mister-Auto.be

Worked with Paige and she was very responsive. We were interested in a Lexus IS 250 and but Mister Auto did not provide any details on the mechanical condition of the car. We took the car for an inspection at the local Lexus dealer and the report came back about 15+ needed repairs and the biggest item the engine. There was either a fire under the hood or the engine had over heated melting all of the connectors. The recommendation from the dealer was to "run away" from the car.

Awful Service
Do not use this supplier.
Do not be tempted by the good prices the service is terrible.
They promise delivery within 3 days. Advised desptach on a friday, but did not despatch until the Monday. Took 3 days to process the order, then sent it on slow courier from Belgium. I don't have a problem ordering goods from another country so long as the service is what is promised.
There is no way they can keep the delivery promises.
Customer service does not exist in any form. Customer care does not exist in any form. Their attitude is we have your money, you might get your goods at some point.

Ordered a pair of wiper blades but they came for LHD cars so asked for refund. Called customer service and I have been told by Michelle no problem but when I said that I live in UK and they should send me RHD wiper blades I have been told that in UK there are two types of cars on the roads and I should pay attention what I'm buying. On the web site there is no information about suitability of blades or option to choose the right one. I find that insulting and rude. It looks more like a scam than a real company which is trying to help and improve relations with customers.No apology from Customer Service for an inconvenience and I lost £9 of delivery cost as well. Refund given two and half months after order placed. Item was sent back first to Germany then to France. Too much hassle, not worth it, don't recommend!

Thanks, Mistermotor for putting me in my Dream Car. A Sleek Mercedes SLK... Very Classic Car with Low Mileage... The Body is Perfect! I looked all around and no other dealership could match the price! All for Julius an intricate part of a friendly welcoming staff! The car drives wonderfully and I am very pleased with the Business Honesty! I received my title same day of purchase, and I'm ready for my new adventures in my Dream Car! You should check them out if your looking for a dependable commute vehicle, or your Dream Car!
Give Mistermotor a Call! They might have the car your looking for at the right Price! Loverboy was Here

What ever you do, DO NOT BUY CAR PARTS FROM MISTER AUTO. Pay the extra few quid and get your parts from a reputable UK based company. I wish I had paid more attention to the negative reviews all over the net concerning Mr auto.
Customer service is nothing short of a joke, they really don't care.
PLEASE HEED THE WARNINGS AND BUY ELSEWHERE. TRUST ME JUST TO SAVE A FEW QUID ITS REALLY NOT WORTH DEALING WITH THESE COWBOYS. YOU HAVE BEEN WARNED!

We purchased a set of 4 spark plugs last week and paid for the 24 hours delivery.

The next day, we received a message telling us the spark plugs we already paid for were not available anymore.

The spark plugs were sent three days after that, meaning we paid a 24 hours delivery for nothing and weren't refunded.

Then, we finally received the package and there were only one spark plug instead of four in it, meaning we're gonna have to start the process all over again.

Our only holiday of the summer is in four days and the car doesn't work.
We don't even know if we're gonna be able to leave because Mister Auto can't fulfill a basic task like sending what you pay for.

My questions are:
How can you make someone pay for something that is not in your stock?
How can you deliver one item when we paid for four?

This is literally the worst service I've ever experienced.
I will post this on every website where I can review your awful service to alert other people of how you treat your customers.

Last December I ordered a set of front brake discs and pads for my BMW11 8d AX55DDN. They parcels arrived and I put them away until such time I could have them fitted. In April I took the car along with the parts to a local garage and was told that not only was there just one brake disc but the discs and the pads were COMPLETELY WRONG for the car. I contacted Mr. Auto and another pair of discs were sent. STILL THEY DIDN'T FIT! Last week I took the car to another garage who confirmed that bith discs and pads were COMPLETELY WRONG FOR THE CAR and paid for alternative ones to be fitted. Dealing with Mr. Auto is impossible. I used the telephone number and made a complaint to someone in France. Nothing has changed. I still have THREE DISCS and the WRONG PADS and NO REFUND nor 'Transport Slip'. Without a human being to talk to, I will not be placing andy further orders with Mr. Auto. (Customer No. *******)

The amount of negative comments concerning Mr Auto had me worried about ordering from them, but with my local parts supplier quoting Eur 165 for 2 control arms for my Audi A6, I thought I'd take a chance. I read about the long delivery times so allowed for that in my schedule - the parts took 9 days to arrive but at Eur 90 to my door, I could live with the wait. The parts were under the brand name Bolk on the website but I received Mapco parts which I have used before and found to be of excellent quality. One of the parts didn't fit but I soon realised that it was my fault as I had ordered the wrong size (one ball-joint has a 20mm cone, the other 16mm). I had to go to my local part shop in a hurry and fork out Eur 70 for the part (they gave me the wrong size too as was per the code in their manual, but I had the old part with me, so I got sorted immediately). Now I was stuck with the part from Mr Auto which was of no use to me! I contacted them by email to explain and to my delight, they immediately issued me with a returns slip, offered a full refund AND... they emailed to me a printable 'postage & courier paid' notice, so all I had to do was bring the part to my local post office, hand it over and wait for my refund online! Brilliant service, excellent quality part, I will definitely use them again. PS. Many reviews I've read centre on 2 issues... delivery times and incorrect parts. If you're not certain about the part / codes, just ring them and they'll help you. As for delivery, if you're not in a real hurry, the money you save is worth the wait...

If you Google MR auto, it appears to have a impeccable pedigree, looking further you will notice it has links in India, not a good start,
This happened to me 3 years ago, even now I'm still annoyed, looking at MR. Auto's site, it appeared professional enough, ( I now know its French) I order a new alternator for my camper, the wrong one came, a week of sending Emails, no reply, also trying to phone, also no reply, eventually I did get a answer on the phone, a man with a very strong Indian accent, and using old English words, said send it back we will replace it, after 2 weeks of no answer's, a Email came, your part has been returned to Germany, weeks later came another Email, your part was damage, no refund,
This is another lesson and warning, as I paid by PAYPAL I assumed they would take up the case, not so, weeks of E-mail's and a so-called arbitration getting no where, I gave up,
The good news is, when I realized it was a scam, I placed a order with a UK site, the right part coming with in 2 days, boz1

Helaas krijgt Mister Auto een dikke min voor de service. Ik heb remschijven besteld en uiteindelijk net na de 3 maanden garantietermijn begon mijn stuur te trillen omdat de schijven krom zijn.
Mister auto gecontacteerd echter viel net buiten de garantieperiode dus helaas zij konden niets voor mij doen. Ik moest het maar proberen bij Brembo waar de schijven vandaan kwamen.
Heb ik Mister Auto om de contactgegevens van Brembo gevraagd. Deze waren niet beschikbaar.
Kortom Mister Auto wil alleen maar verkopen maar geen service verlenen. ëén dag over de garantietermijn is geen garantie meer en ook geen verdere service om verhaal te halen.
Een hele dikke min voor Mister Auto, ik zeg niet meer kopen daar.
Corné

Op 5 november meerdere onderdelen besteld. Na 20 dagen nog steeds niets ontvangen.
Eerste poging is door DPD pakket service teruggestuurd naar Mister-Auto voor onbekende redenen.
Na meerdere keren contact op te nemen met Mister Auto en te woord zijn gestaan door de onvriendelijk een onvriendelijke medewerker van de klantenservice is er nog steeds geen oplossing.

Erg teleurstellend. Zeker omdat ik reeds enkele jaren regelmatig onderdelen bestel bij Mister-auto. Maar geleidelijk over deze jaren heen meerk ik dat de service, vriendelijkheid en het op tijd en juist leveren leveren, steeds slechter is geworden. Dit zal vrees ik de laatste keer zal zijn dat ik bij Mister-auto zal bestelde.

Jammer.

Tres mauvaises experiences dans le passé avec Mister-Auto.be!
On offre des pieces detachées inutilisables. Dimensions de radiateur ne
Correspond pas du tout avec les dimensions d´origine du radiateur. Inutile
De vous dire que le montage de cette piece est impossible. Mister Auto ne
Veut pas faire une echange avec la bonne Piece. Dans le passé j´avais commandé d´autres pieces detachées. Paiement déja effectué, on me faisait savoir que certaines pieces n´etaient plus disponibles tandis que lors de la commande ces memes pieces etaient disponibles selon le website Mister-Auto.be. Tres mauvaises services et experiences avec Mister-Auto. Je vous conseille de ne pas acheter chez eux. En tout cas, moi je ne ferai plus jamais.