RAY S.

The amount of negative comments concerning Mr Auto had me worried about ordering from them, but with my local parts supplier quoting Eur 165 for 2 control arms for my Audi A6, I thought I'd take a chance. I read about the long delivery times so allowed for that in my schedule - the parts took 9 days to arrive but at Eur 90 to my door, I could live with the wait. The parts were under the brand name Bolk on the website but I received Mapco parts which I have used before and found to be of excellent quality. One of the parts didn't fit but I soon realised that it was my fault as I had ordered the wrong size (one ball-joint has a 20mm cone, the other 16mm). I had to go to my local part shop in a hurry and fork out Eur 70 for the part (they gave me the wrong size too as was per the code in their manual, but I had the old part with me, so I got sorted immediately). Now I was stuck with the part from Mr Auto which was of no use to me! I contacted them by email to explain and to my delight, they immediately issued me with a returns slip, offered a full refund AND... they emailed to me a printable 'postage & courier paid' notice, so all I had to do was bring the part to my local post office, hand it over and wait for my refund online! Brilliant service, excellent quality part, I will definitely use them again. PS. Many reviews I've read centre on 2 issues... delivery times and incorrect parts. If you're not certain about the part / codes, just ring them and they'll help you. As for delivery, if you're not in a real hurry, the money you save is worth the wait...