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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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I want to say how much I think your service is. The items are very good value for money and the delivery is brilliant Thank you.
An online store with a wide variation of products. Their competitive prices give you the opportunity to buy a lot, change your clothes/accessories/gadgets frequently (the quality is related to the prices) and chear up your day by recieving your little 'gift' in your mailbox. The customer service is as it should be: reliable!
You also have the opportunity to read the expercinces other customers had with the product, which is a 'plus'
Here is one of my latest product previous on their site:
Good product, fits jus great! Always have a hard time finding the right size for me, but this one fits my smal fingers. The size indictaed is correct. The color tends to fade away after a while. But I didn't expect anything else...
I have been shopping on miniinthebox since last year so far and have always been satisfied with all of my purchases. Delivery and customer service (which have always been ok) do a great job and make the shopping a nice experience.
Got it last month, so far it's working OK, although small for my hand (it's not possible to use scroll wheel without moving whole hand back). For 24$ price it could of been a better product.
As a pretty consistent customer, I have had only one contact with the Customer Service Department. The -person I contacted was most professional and had the knowledge to help. The followup was surprisingly helpful. These people are serious and anxious to make the customer happy and satisfied.
Nice delivery. My wife loves this handy tool. Thanks
Quality is way better than I expected given the low price, thanks to miniinthebox for such amazing deals.
The holder is cute, fits perfectly for my Samsung S2. Very convenient for taking pictures from a distance.
Great prices on lots of different items- free shipping offer on almost anything as well. It does take some time to get in to the USA but def worth it comparing prices of items from other sits, etc.
I had to contact customer service for assistance with import tax.The help i was given was first class and fast. I would highly recommend this site. Here is one of my ordered items that i received from Mini InTheBox
Womens watch Fashionable Transparent Case. Very nice watch well made and looks great on. This watch is of a very high standard.
You are too good for delivery and processing order
Fantastic online retailer. Something, or a lot, for everyone. Unbeatable great prices, free shipping, quality products as described. I could not find another better place to stock up household and office items.
Very friendly customer service. Very nice products at affordable prices.
Received the product in just 5 business days through DHL & free! Product in perfect condition! Thank you Miniinthebox!
I am still waiting for my order that they said should have been here 3 wks ago. There is no way to contact them
My experience was good but weird. I ordered few watches. I did nothing t receive it for a month. Then th customer support people were too good to chase and get it done. Then got it in 20 days. Quality was good and packing was nice. Worth the wait. Now I purchase more often
Very cute & will definitely order again & recommend to friends.
I ORDERED ON FEB. 10TH AND STILL NOTHING... NO WAY TO CONTACT THEM BECAUSE THEIR INSTRUCTIONS SAY CLICK THE TRACKING BOX BUT I DON'T HAVE ONE SO IT JUST GIVES ME AN ERROR CODE. GUESS I WAS SCAMMED... SAD... I HAVE MORE I WANTED TO ORDER BUT I'VE BEEN WAITING TO GET MY FIRST ORDER... I WISH I COULD GIVE IT MINUS STAR..
I ordered and payed 16 items last February 8,2015 amounting to $30.23 (including $0.99 shipping & insurance) and i never received them. It says it was shipped on the same day and takes 10-20days but it's more than a month now and i'm afraid i will never get them. Whenever i check the tracking no. It's always an error. My first order was from light in the box and everything was fine. I don't know what's going on with "mini in the box" and i never heard anything from them regarding my order. I don't want to lose my trust to this company but it seems like going that way. I should have believed the credit card company because the payment was declined 3x so i have to use a different one. I even got a fraud alert on my email regarding this matter. I hope the company will do something to clean their reputation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members