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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 phone cases over a month ago and still have not received them! And sometime within the last month my card info got stolen and was being used in another state across the country, has that happened to anyone else since ordering from there?!?! Horrible will never order from them again!
... with no link in their spam to unsubscribe, and a cumbersome customer service request process that gets ignored.
I've reported them to the FTC.
My experience with this company is the same as all reviews written before me. Ordered, paid, received an e-mail that told me it was shipped, over a month later-never received it-thievery.
I gladly give my order ID, but since it was requested, this makes me wonder if this site is also affiliated with mini-in-the-box.
I believe that I will go to other review sites as well. I want to be heard.
Randy Archer
I ordered phone cases and screen protectors on the 29th december 2015 and they said it was shipped on the 30th. They have taken my money and yep you guessed it my order is still not here. What is going on? They say 10-20 business days and its nearly been 2 months. Im not happy at all.
They advertised "FREE SHIPPING" which is a lie. I paid £19 on top on a £44 order to get my parcel. The goods were shoddy, and didn't work. NO refund NO returns address NO telephone number. Just a series of delaying emails saying they would be in touch.
DO YOURSELF A FAVOUR AND STAY AWAY FROM THEM.
Very long story short, I paid for expedited shipping on something that they didn't tell me was on back order but refused to refund it. I had to search high and low for contact information (which is ridiculous) and asked to cancel the order. Days later I still didn't get a response and in the mean time they back ordered item miraculously shipped (even though I asked to cancel the order and don't want to do business with them). Interesting how it is available only after I asked to cancel. Still haven't heard response from customer service. This is absolutely the worst company I have ever purchased from. What is wrong with them? I will contact my credit card company to issue a charge back if I don't get a refund ASAP.
I ordered two items (on 2/1/2016) from them and I already knew that delivery time would be slow, BUT the also offered Tracking Service. I thought it would be worth it just to see the progress on my packages and to THIS (2/17/2016) day, there is NO TRACKING INFORMATION AVAILABLE. It even says to Check with the Seller. I've communicated with these people AT LEAST 6-7 times and ALL they tell me is that delivery takes time and to just wait. NO MENTION AT ALL about offering/charging for a service that DOES NOT WORK! They're FRAUDS!
I placed an order on the 30th Dec 2015 for a VGA to HDMI converter. It is now the 17/02 of Feb and have still not received it, nor is there any tracking reference. Nor have I received any responses from their customer services.
Still waiting for my case. It has been 30 plus days. There site has not contact info, so I'm screwed. Yes, they are cheap, but you can get screwed.
The biggest problem is they removed my businesslike 2/5* review of a product without any notification to me and also removed my right to add a review of that product. This is very unethical. They obviously did not remove my other 5/5* review.
The goods: got my products on time (shipping was long but I knew it would be), prices were excellent. One of the products was faulty but the customer service experience was really swift and got a replacement without the need to send it back (5 cable). However the replacement is faulty in same way (wire does not lock in place in cellphone) but they won't let me submit my review of it.
I really ordered back January 10th. It's Febuary 12th! What the hell dude?! I got a response saying wait till feb. 7th, okay. I waited. Now I reported and got on their $#*!. It told me the company is busy & if it doesn't come by feb. 17th, they'll give money back. Too late. This $#*! better come, I've waited over 20 business days and it was a 10-20 wait at first. It's very disappointing & upsetting. I trust LightInTheBox.com though, be more like them.
Paid for goods never received! Good luck trying to contact customer service... the word IMPOSSIBLE comes to mind.
**UPDATE** I actually received a phone call from a real live person regarding my order! Can you believe it?! I finally received my order. It was forwarded to an old address where NOTHING gets forwarded to. ODD. Anyway, I finally receive it, and click the confirm button. I'm done right? Off the hook? Hell NO! I get a call. Emails. Tickets. Spam. You name it, I get it. I'm being stalked! I ordered leather bracelets. Great for me. Not so great for me teenage son. He's over 6 ft and has man hands and wrists. Those things fit teeny tiny me and my bird like frame. The average Joe - NO WAY. Shop local.
Ordered a number of phone cases for my kids, after Xmas. Got a message to say it was shipped 1st January. Has never showed. I've tried to track the order, but am unable to do so. I cannot even find a way to contact this company. So very disappointing - especially for my kids who were looking forward to getting their phone cases that they paid for with their own money. WILL NEVER USE MINIINTHEBOX. Nor will I recommend this company.
I've been shopping with this company since 2014. I love them I always receive my items. Sometimes its not as fast as I would hope, but the items don't come from them they're from factories. I have never not received an item. I've bought makeup, clothes, chargers, cameras ect. I bought two go pros for Christmas and returned one because it wasn't working. I got my money back with 24 hours of them receiving the go pro back. I love the company and will definitely continue to shop with them!
DO NOT BUY ANYTHING FROM THIS COMPANY. I PLACED AN ORDER BACK IN NOVEMBER 2015 THAT SUPPOSEDLY SHIPPED OVER TEN WEEKS AGO AND STILL HAS NOT ARRIVED. I HAVE SUBMITTED MULTIPLE CUSTOMER INQUIRIES ABOUT MY ORDER STARTING SEVEN WEEKS AGO AND STILL MY ITEM HAS NOT ARRIVED. THIS BUSINESS IS EITHER COMPLETELY INCOMPETENT OR FRAUDULENT. DO NOT BUY ANYTHING FROM THIS WEBSITE!
When I ordered my product, there were two options to chose from blue and dark blue, I did not want the dark blue one so of course I chose the blue option, I of course received the dark blue one, was told I revived the item I ordered even though common sense tells a person i did not... then to top it off they told me they would send the correct product to me and 3 months later and still nothing has shown up and when they close the ticket there is no other way to get a hold of them. Very disappointed. Should have listened to be reviews! PLEASE LOOK ELSE WHERE FOR YOUR PRODUCTS! Yes the prices are cheap but if you don't get your product is it even worth it?
This company is rubbish. Although I finally received my order after weeks of wondering whether I would ever get it and not able to track it. I now receive promo emails from the company every day - sometimes twice a day and they ignore my request to Unsubscribe!
I wish they would just LEAVE ME ALONE AND GET LOST.
I ordered two necklaces that were. 99 cents each so it was not a big deal if they didn't arrive and i ordered these in late October. They arrived yesterday, February 5th. The ones i ordered were:
http://www.miniinthebox.com/eruner-hot-sale-hot-fashion-paper-airplane-necklace-chain-pendant_p*******.html
http://www.miniinthebox.com/european-simple-chain-with-alphabet-gold-alloy-pendant-necklace-1-pc_p*******.html?pos=ultimately_buy_5&prm=2.3.5.0
Stupidly I placed my second order with this miserable company after my first took over a
Month to reach me. Now after 39 days after placing the order I am still waiting to receive anything.
It is not worth it. If you check carefuly you'll find that the are other sites on the internet with better prices and without the bombastiv claims Mini makes.
DON'T DO IT! 1512
Why in the name of common sense I'm not getting a response back or my order? I even reported you to BBB, and as of now, I haven't heard from them. They sent you my complaint. I can't do anything more until I hear from BBB.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members