Their return policy is a bunch of crap! Ordered a bridal gown was not a custom order! It was to big and the cheaply made. Return policy says to notify them within 7 days of receiving. Emailed and called but wouldn't accept a return. Dress was only tried on one time and is still in same condition as received. Now have a dress that my daughter can not wear! Will never again order anything from this company!
I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.
When you order beware ordered and paid express shipping but received nothing and emailed them several times with no response no dress and out of the money
I ordered a homecoming dress for my daughter. There is so many issues with this company I don't know where to begin. Was told in a message after I ordered that the dress would arrive in the timeframe for the most part. The dance was 10/7 and was told would arrive 10/4 to 10/8. I messaged daily to ensure it would arrive. They claim on their website they will respond within 1 day. Yeah don't count on it. That is until your order ships. Then they tell you it's in transit. I paid express shipping to arrive within 2 days. Well it arrived a week late. Tried to return and am being given the runaround. You have to contact customer service and they have to send you a form to return the item. They find every excuse in the book to not help you. I have 3 emails saying each dress is custom made and as such there has to be a reason for the return. Funny since I just put in a size 10, nothing custom made about it. You pretty much get scammed into thinking you will be getting a dress on time and can return it if there is an issue but that is not the case. So I have wasted $150 on a dress that she won't use. After reading the reviews I see a pattern here so please learn from our mistakes. Oddly enough when I was ordering I didn't really see any negative reviews so I thought this company was legit. Now I see several. Please I can't stress enough buy anywhere else but here.
Hello! Again, the order number is **************184. I have been trying to submit a ticket for a refund on the poor workmanship on my daughter's dress. Your network will NOT ALLOW ME TO! The measurements on the dress are in accurate. The waist is too tight, the chest area comes up to my daughter's collarbones! The lace between the chest area is uneven, and the slit is unseemly. The dress shown in the advertisement is a beautiful hot pink not this 10 times darker color that we received,
Let alone the workmanship/ gaudiness that has been done to this dress that we paid quite a bit of money for and she won't be able to wear or have it ready in time for her dance this week. We measured the dress and it doesn't even come close to what we sent YOU let alone your own reply that you SENT BACK TO US!
Get it together before your company folds up! Thanks for stealing a young girl hard earned money you should be ashamed of yourselves! Seamstress and management really need gonna to school for there professions.
I ordered my prom dress from MillyBridal last year and it fit beautiful and was high quality. This year I ordered my homecoming dress from them as well, and set in my custom size just like last year, and it did NOT fit well. It was supposed to be a short and cute dress but my boobs were falling out because it was too large up top and the hemline went well below my knees.
We are so impressed with our daughter's prom dress. It is beautiful and was made to fit her measurements (which was double checked from an employee of MillyBridal) because she is 6'1" tall). Thank you so much. It looks amazing.
I ordered my wedding dress from here, and I'm pleasantly surprised at how my dress turned out. It looks just like the photo, and is actually made very well. It doesn't feel cheap, but the fabric feels very solid. I ordered it mid-august in a custom size, and it showed up at the beginning of September. Pretty good timing. The sizing was pretty great minus being just a little big on top/waist even after giving my measurements. However, I was able to easily adjust it myself to fit better. I would definitely recommend for formal/prom and even wedding.
We ordered a dress from Millybridal and the service was outstanding from beginning to end. They double checked on the measurements multiple times to confirm. Shipping was done in a timely manner and once we've received the dress, everyone complimented my daughter on how beautiful it was. We're definitely using the company again for a future purchase.
All the dresses are made of well quality with an affordable price. The tailored fee is definitely worth it as I got my dress tailored and it fit perfectly. I'm grateful for finding the website, and shipping takes less than expected time!
Dear Yasmine,
Thank you for taking the time to write your review. We at MillyBridal really appreciate this.
Best Regards,
MillyBridal Customer Service Center
I ordered this dress for prom. At first i was a little hesitant because buying things online is always a bit risky. However, i was able to send in my custom measurements and the dress was delivered right on time. It fit great and is made of lovely material and i got so many compliments. Would 100% recommend.
I bought a two Piece Dress in blush rose that I got tailored and it was absolutely beautiful and great quality. They were very quick to answer any of my questions! It arrived on time and they even gave me a necklace! IT came 4 days before my prom, so i was a little nervous but that was my bad for ordering it too late lol. I will definitely be buying again from this website!
To find the dress I got search this name:
Princess Square Neckline Tulle Sweep Train Appliques Lace Prom Dresses
Dear Abbey,
Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us. You photo is so amazing!
We hope to see you again on Millybridal.org soon!
Best regards,
MillyBridal Customer Service Center
I just wanted to say thank you for the amazing customer service! The dress arrived and it is beautiful! Using our measurements, the dress fit perfectly! If we need another formal dress I'll definitely return to Milly Bridal!
Dear Karen,
Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Millybridal.org soon!
Best regards,
MillyBridal Customer Service Center
I purchased a dress for my sisters wedding and sent custom sizing. This dress is amazing! The fit is absolutely perfect- I couldn't ask for any better. High quality materials and just overall beautiful. Shipping was fast as well. I will for sure by again in the future.
Bought on MillyBridal for my bridesmaid and omg they are amazing. Trus to size, quality of dress is 100% and colour is exactly like the picture.
Will definitely order form here again. Order came in 19 days.
I received my dress this morning and I was absolutely over the moon with it it is stunning. I ordered my dress custom sized and it fits perfectly in every way I would highly recommended this company they was more than happy to help if I had any enquires with regular updates on my dress
Amazing! I ended up getting a customized dress and the sellers stayed in contact with me and made sure I got my dress on time for prom! Really great customer service and the dress was gorgeous! I'm very happy with my purchase, I would definitely recommend! However, I suggest you get a custom fit so the dress looks better overall!
I was hesitant about ordering my wedding gown online. However, my experience was so great! My dress arrived on my B-Day & was more amazing than I expected. It looks just as I dreamt. My request was NOT simple. I would definitely recommend ordering from them, when you do, take custom measurements from your seamstress/tailor. It didnt take that long either. I ordered in January & it arrived Mar 4th.
Perfect! I love it! The quality and colour of the fabric champagne, the beautiful tailor work - I am really amazed. I was not sure to order my prom dress online but it worked out perfectly! Thanks MillyBridal! I would definitely order another dress from your site.
We are very pleased with our order from Millybridal. The gown came just as shown in the photos. It is gorgeous! We ordered the standard size based on the measurements on the website and the dress was made to those specs. It is well constructed and the attention to detail is beautiful! Be sure to order in plenty of time for the dress to arrive... it did ship when they said it would- They were very responsive in answering all of our questions. We will definitely be ordering from Millybridal again!
Answer: No it takes up to 30 days for tailoring and then 3-5 days to ship
Answer: Yes Milly bridal would love to hear ur success story as I shared mine with them too x
The company's reputation is significantly marred by persistent concerns regarding product quality and customer service. Customers frequently report receiving poorly made dresses that do not match their orders, alongside an inflexible return policy that often leads to frustration. Many express dissatisfaction with delayed shipping and inadequate communication, highlighting a lack of responsiveness from customer support. On the rare occasion where positive feedback occurs, it often pertains to timely service and satisfactory product quality, but these instances are overshadowed by the overwhelming negative sentiment. Overall, potential customers are advised to exercise caution when considering purchases.
This summary is generated by AI, based on text from customer reviews
Dear Reagan,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is admin@millybridal.org.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
MillyBridal Customer Care