Mike Diamond

I had a great experience with Mike Diamond Plumbing today. Robert showed up with a face mask. Bonus points! He had a positive attitude. The field manager, Victor, was called. Both gentlemen were professional and straight forward about the job that needed to be done. I am willing to call them back for future work that needs to be done. Their sincere explanation was reassuring.

Our plumbing tech, Leo Ochoa, arrived right on time and fixed our backed up kitchen sink within an hour. And the work is guaranteed for a year! We are very happy with the friendly and prompt and reliable service. Next time we need plumbing (or electrical) service, we'll call Mike Diamond again.

So much for $99... Garbage disposal issue turned out to be a plug in Garbage disposal not removed during installation. He removed the plug and then didn't even have a clamp for hose (I provided). What a joke. Then charged me $250... I rarely post reviews but this just takes the cake..

I called to snake a kitchen sink that was clogged. He handled it in 5-10 minutes. I was willing to pay that amount as I was quoted on the phone. Then he said the drain basket needed to be replaced. He said it would be $300 extra to replace it. And two bolts needed to be tightened on the bathroom faucet. The total bill now came to $600. We were amazed and told him "No." He left with $99 plus $20 for travel. Total $119.00 as quoted over the phone when I first called. Beware of upselling as it really is not ethical what they are doing.

Got charged $550 for a service that did not solve the problem. Their diagnosis of the plumbing problem was not even true. Very dissatisfied. Got an independent plumber and fixed the problem the same day.

We have lived in this area since the 60s. We now live in Northern Nevada but maintain this residence as our oldest kids and grandkids still live in SoCal. Maintaining this one from long distance is always challenging and since this is the first time we've been here in over a year, we were wondering, "what will it be this time"? This week has been exceptionally cold and the heater took a dive. We have used an old family co. For years but the last few times have been unsatisfactory. We took a shot at your company and we are so glad we did."Pro" was professional, courteous, and very thorough. And the amazing short time frame to get here was dazzling. He found the problems and got the parts and had them installed in record time. We now have the A/C operating as good as new. We will most certainly be using you in the future and will recommend you to our neighbors. Thank you for your prompt and professional service!

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I called for service and they arrived 2 hours earlier than I expected. They called first and i said yes for earlier service. After the initial inspection they found a few "little" problems that I didn't know that there was with my kitchen. They fixed my "BIG" problem very easily and saved me several visits in the future and additional cost in the future by fixing "little" problems. With the service agreement I saved quite a bit of money and obtained a better warranty. My tech, #5228, was honest and professional the entire time.

I have received service from Mike Diamond Services on a number of occasions over the past seven years. In each instance, the work was done properly and the technicians were very courteous and professional. COVID-19 protocols and footwear coverings are standard procedures. The technicians' methodology is consistent: First is to ask questions about the source of the problem and the manner and frequency of use of the affected hardware. Second is to hone in on the problem and carefully evaluate the requirements for repair. Third is to develop an accurate estimate of the cost. And fourth is to thoroughly review the proposal with me and to review customer rights and responsibilities. Updates and inspections are given along the way. A variety of payment methods are accepted and there is no payment until the work has been satisfactorily completed. I would highly recommend Mike Diamond Services and the technicians.

Needed a plumber on Veteran's Day... signed up on line at 9:20am, got a call at 9:50am, tech out at 10:40am, fixed problem (kitchen drain / laundry drain) and done by 11:05am. Anthony N. Provided excellent service and great communication throughout the service visit and was extremely detailed. Fast and Excellent service. Anthony N. Is an asset to your business and represents Mike Diamond with strength and honor! THANK YOU!

Every good experience I've ever had with Mike Diamond has been thrown out the window thanks to their service technician Brian. We called because of a leak in the faucet. Brian talked us into replacing the garbage disposal for nearly $900. I had immediate reservations and told him not to do it, but he got all "aw-shucks" with me and I agreed. A day later and the leak (which he never was able to diagnose) is back. Since Mike Diamond also installed the original faucet, I called to ask if they could come out to install a new faucet (which I would buy) at no additional cost, since 1) I had just spent $900; and 2) the problem he was supposed to fix was back. A manager told me I had to talk directly to Brian. Brian told me he couldn't do this, because we had decided to install the garbage disposal and not fix the leak — which he had said must not have been serious since he couldn't replicate it. He said he'd have to charge me DOUBLE what Mike Diamond charged me last year to replace a faucet. While all of my previous experiences with Mike Diamond have been great, the company now feels sneaky, underhanded, unethical, and unwilling to stand by their work. Over the years I have spent THOUSANDS of dollars with Mike Diamond. No more. I definitely do NOT recommend. Do whatever you have to do but find a different plumber!

The two Plumbers were on time and listened to us explain our problems. They asked permission to pull their truck into the yard and then asked permission to come into the house. They were appropriately fitted with face masks and they made sure their shoes were clean. They came up with options to resolve the issues and discussed each one with us with a rough order of magnitude costs. We made the decision on which services to execute and they successfully completed the tasks. We would not hesitate to use Mike Diamond again. They are our go-to plumbers from now on.

I called for an appointment today... and unlike my last experience with Mike diamond... this person was the Plummer from He! L. He was not courteous, and in fact could not figure out how to remove the shower valve handle. As opposed to simply doing the work. He wanted to go on and in talking about how big of a job it was... at the end. He said if you know how to fix it... why don't you do it yourself... in that this was the exact same repair mike diamond did from 5 years ago. I understood exactly what the previous Plummer had done... very disappointed... I called and voiced a verbal complaint,,. They said someone would call... no call received yet...

I called this morning to have my hot water heater checked out as I awoke to a lukewarm shower. A plumber was sent out same day and fixed my issue quickly and professionally; provided me with estimates on multiple options with no pressure on which to choose. I received a call that he was on his way and explained that I would be leaving work to meet him and he waited about 10 minutes for me to arrive as he go there first. I would highly recommend.

Fabulous service... all within an hour of my initial call. Quick fix, Bathtub drain backed up this morning after my husband and I attempted to clean out the slow kitchen sink two days prior... The 'guys' had a more powerful snake unit that was able to punch through... as they say... a hairball clog... Seemed to do the trick, 30 mins later and we were back in action... True as they say $99 service call and we opted for a 90 day guarantee for an additional $25. Thank you