Geoffrey C.

I have received service from Mike Diamond Services on a number of occasions over the past seven years. In each instance, the work was done properly and the technicians were very courteous and professional. COVID-19 protocols and footwear coverings are standard procedures. The technicians' methodology is consistent: First is to ask questions about the source of the problem and the manner and frequency of use of the affected hardware. Second is to hone in on the problem and carefully evaluate the requirements for repair. Third is to develop an accurate estimate of the cost. And fourth is to thoroughly review the proposal with me and to review customer rights and responsibilities. Updates and inspections are given along the way. A variety of payment methods are accepted and there is no payment until the work has been satisfactorily completed. I would highly recommend Mike Diamond Services and the technicians.