The framing cost went up substantially in the last 6 months. I have had several pieces framed there for a very reasonable price with coupons of course. Their mark up is insane even with 70% off I wanted a small piece framed and it was going to be over 200$. I have had the works done on all, double matting, interior spacing frames, museum quality glass. Never framing there again. I would rather find a different framer. Michael's has lost my business.
Michael's clearly doesn't care about it's environmental impact, as they still send unsolicited paper advertisements to people addressed as "or current resident." Personally, this kind of unsolicited advertising is offensive and not appreciated. Michaels - shame on you!
Had a unique canvas stretched & framed. Poor quality on framing. Pattern on corners do not match. Frame was cut as if they were running out of stock. Canvas was damaged & poorly stretched. Staff said they would file an insurance claim IF we could prove. A professional job was promised but not delivered. The end results upset my wife. Paid over $200 for this. Will not use again!
Attempted to purchase a gift card for mother's day. The process went somewhat as expected in the beginning accept the entry error that clears out all your information to re-enter. I did and received a confirmation for the gift card. Another email sent showed an invoice. All good, right? The next day and email showed up "customer service is our priority" "Unfortunately we are unable to process your request at this time" Huh? No reason given. My card was debited of course. Did you run out of electronic gift cards? I cannot get back the 30 minutes of my life you completely wasted.
This is not an exaggeration. Every time I shop here I check my receipt in the car and see that I was overcharged. I either had a clearance item not charged as clearance or the shelf pricing is different than the receipt. It never fails. I have to walk back in go to the aisle to make sure I saw the price correctly then go to the register, walk with the sales person over to the same aisle to show them to price tag, go back to register, call a manager, and 10 minutes later I'm back in my car going what the heck just happened! The only saving grace with this store is their new rewards program which helps with their high pricing if you don't catch a sale. The rewards can add up but you have only a small window to go back and use them up or they expire.
Free shipping over $59 is lies. My order came to $107 the total including 7.95 shipping. I called they said I had two value packs total $21.90. What about my other $78 that's over $59 they would not return. And rude customer service. Hobby lobby. Blick will be getting my business for now on.
This store is wonderful but also overwhelming because there is just so much. I've purchased a lot here, mostly from the actual store itself, not the website. The best is when you can find deals or coupons on certain items you are looking for. I've gotten some cool frames when these deals were going on - like 50% off. It's awesome.
I love Michael's. The employees were great, but I wish they had more adult ceramics to paint. And more stuff to paint for adults. How about getting I don't know fantasy ceramics that we can paint for adults I would love if they were more stuff that they would carry things to paint for adults
I had an authentic papyrus paper from Egypt and went to multiple stores to have a custom frame but none was helpful. At Michaels they took care of this in a short time and they prices are very reasonable. I was helped by an exceptional diligent professional here, her name is Natalie.
Omg, so I went to Michaels the other day w/my mom checking out Halloween decor, & saw the amazing sale they had on these candles, 3 for $9.99, smokin deal, so I got 3 of them. They smell amazing, love them!
What I love about michaels is that when the new comes in the old has to go out and if you keep an eye out you can find really good deals like we did on their clearance wedding merchandise. String lights, our ring bearer pillow, and a lot more came from michaels right in their clearance isle for 70% off. Saved us big time.
Not great selection for painters, sculptors, or really any fine artists. Doesn't mean crafting or decorating isn't as good as "fine" art, but it's just true. And their prices are WAY too high for most products I ever purchase there. That includes paper, markers, paints, and brushes. They always have coupons so just have your coupon and craft away. In my experience, always have nice staff and decent stores.
Is nothing sacred in this world anymore?
Remember those wonderful little indy art supply stores, where you could poke around for hours looking at natural bristle brushes and wonderful imported tubes of paint?
Places like Michael's have ruined the survivability of the small privately owned artist supply shop. It's a crime.
I only go there if I have to. The sales "associates" do not even know the meaning of the word "art" -- and they do not know their a$$es from their elbows, when it comes to supplies
What crappola.
I am attaching their logo, only for a touch of irony.
Three mediocre stars.
Love michaels for crafts... have been making beaded jewelry for about a year now. Just this past weekend... went to Michaels website, browsed, found exactly what I was looking for, printed out 40% off one item coupon... and so happy with my product! One of my favorite stores!
Used the curbside pickup for some much needed yarn to complete project. Order was ready when I got there, waited approximately 2 minutes before clerk brought package out, she could not have been more kind, and thanked me for my order! They had what I needed, and offered the best possible customer service! I love Michael's!
Three CEOS within a three month time frame really makes sense now. The handling of online orders, returns, replacements, orders, and customer service (everything!) has been ridiculous. I have wasted over 5 hours of my life waiting to speak to someone about damaged frames. When I finally think it is resolved, Michaels decides to cancel the replacements with no explanation. This is ridiculous! Incredibly frustrated and will never do business with Michaels again.
Wrote a review yesterday but they either did post it or deleted it. Online ordering is not very good stuff is not packaged very well most of my items come damaged. NO one will answer you when you try to do a online chat.
This company sent out a blast email stating fall items were 60% off plus an additional 20% off of the entire purchase. Then said "Sale ends tomorrow" So I went into the store to take advantage of the sale. The cashier told me she was unable to override the pricing because the sale wasn't coming up in their system. Which I didn't understand. I've worked in retail and you can manually calculate the price and override. I called customer service and they told me the text was a mistake. They have received several complaints and there is nothing they can do about it. I believe, the text was a way to get customers into their stores… and that's it. I've always shopped at Michael's but I don't like companies that operate this way. This is false advertisement and honestly it's very tacky.
I've ordered from Michaels online 3 times. The first items arrived broken due to lack of packaging. The second was terrible quality, not as described. The third was partially refunded due to items being out of stock, and I had to jump through hoops to cancel the rest because the items were all for a special project and having only part of them was useless. The orders were refunded via e-gift cards instead of the original form of payment, as promised. The cards DO NOT WORK - either online or in-store. I have talked to 4-5 people on the phone, online, and in-store - wasting hours of time. Suffice to say, my money is gone and they don't care. I will never shop there again.
I have personally not had the bad customer service like others that have done reviews but I do feel that their prices are a bit high. When you can use the coupon and still get it cheaper somewhere else that is pretty sad.
Overview
Michaels Stores has a rating of 1.5 stars from 244 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Michaels Stores most frequently mention customer service, hobby lobby and next day. Michaels Stores ranks 61st among Art Supplies sites.
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- Irving, TX, United States
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members