MetroPCS

I've been a Metro PCS customer for about 10 years now. And I've had the same plan for about 6yrs. And it's one of the best you can get. 3 lines all unlimited data and text for 78.00 metro actually lowered it last yr. I tell all my family and friends they should go to Metro because what they pay for other companies are way too high and there is hidden fees. I've never had any hidden fees and they are always super helpful and nice and try their hardest to help over the phone.

Unfortunately my phone screen went out on my Motorola phone so I decided to go back to a iPhone w/ a another company. It took me 2 days to get my 6 digit transfer pin from Metro Customer Support. Metro makes it difficult to transfer your number. I was beyond exhausted! A employee named Marilyn Scott@ 1162 Ann St Montg Al went over and beyond to assist me. She exceeded the meaning of excellent customer service and definitely made my day! Thanks Marilyn

Had an issue at a location today and left feeling frustrated, I then drove to the Metro PCS location@ ******* Stuebner Airline Rd Houston Tx *******. Felix helped me at this location and was absolutely wonderful and fixed everything perfect. He was very kind and I will never make the mistake again and drive to a different location. I can't say enough about how grateful i was for all his help! If you are a Metro PCS customer, this is the store for you, trust me!

I just spoke with David, your agent in Kenya. To say that she truly made me smile and laugh is an understatement. Davi handled all of my problems so professionally, and personable. I work in Customer Service and this is hard. I think you should have her train all incoming employees. Her id is 4880. I know this because I asked if I can only speak with her again in case of a problem. She was so kind. She put me in a fantastic mood

I decided to switch from Metro PC, because of budget reason and found cheaper services with another carrier, the would not unlock my device, and my phone was,that I brought was over a year old. They gave me the run around, on the phone, sent me back to where I bought the phone, the guy there was not help, the app customer care was not help full,all because I switched carrier

I have been a customer of Metro PCS since that opened. Their fees & plans are the best out there.
I went into the store the other day to purchase a new phone. They gave me a terrific deal. The lady that helped me was amazing. She was so helpful & very professional. Her name is Keyshla. She is awesome.
Thank you again for all your help. Love my new phone...

I am a retired nurse and not cell phone number literate. I had a tiny figure of a man on the corner of my screen. After trying for hours I went into the metro store where MASIH ABDULLAH works. Within 5 minutes he fixed my phone and was friendly, patient and kind. I just want to thank him again for treating a "old lady" wonderfully!

I bought a phone from metro pc making sure I had insurance.cuz I drop things often.so thay talked me into buying a 70 dollar protection cace upto ten foot drop.i dropped my phone from waste high it shattered I took it back to get another one and I'm being told I don't have any insurance.I feel like I have been coned and lied to me believing I was getting a great deal.i feel cheated and I'm stuck with a phone that screen is shattered.Iv cut my finger on the screen several times because I was lied an cheated by metro employee.all I want is for metro to honer what thar employee told me I want another phone with out having to pay more. Now having to go through all this extra bull$#*! I think thay should give me a upgrade new phone something for having all this bull$#*! I'm not satisfied with metro pc I will tell everyone I meet what has happened to me with metro pc I will tell everyone not to get any service with metro or t mobile because they are going to tell u one thing make u believe it getting a good deal but only for u to realize it all is bull$#*!

I have to make this short but I had the best service ever at the Metro PCs on Peters Creek in Winston Salem NC. Kimise and the other
2girls there were so nice and helpful. There were some other girls there before them n thank God they're gone, they acted like I was bothering them cause they liked hanging out in the back room. I found out too that they charged me for things I should not have been charged for. Well, I'm happy they're gone and these new girls are there, I'll keep my metro PCs.

My metro PCs lady was super awesome! She took her time and was very respectful. I also got a wifi thingy, and I think that's pretty cool that it just plugs into an outlet and if I happen to move, I just take it with me, so therefore I find that to be portable.

They are so awesome they are always on time they're very nice and sweet and they work with their patient

I couldn't be happier with Darian's service. I needed a full factory reset. With no password it seemed impossible. He tried so many different ways, and they were all dead ends. He spent a lot of time trying and he finally got the reset. He was patient with the situation. He spoke in terms that I could understand. He was very good at social distancing. I wish I could give him a 6th stars.

A very firm, cordially and attentive young lady gave me service today. Her name is Mari and she is stationed at6974 Clark St. Chicago IL. Perfect service and very helpful. I couldn't be happier with our business interaction. Thank you Mari!

Frank and Jose are very helpful and made the entire process quick and easy. Thank you gentlemen! Two thumbs up!

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager! Very attentive very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them. Angela was back and forth with a customer assisting them as well as assisting Ricardo making sure I was taken care of. It was a pleasure speakiin with him until everything was cashed out. Thank you both but for the exceptional customer service you made my day because again as I had stated I was very tired just driving from from Austin Texas.
Glenda M.

I can't even give this company any peice of a star. This company is by far the worst possible phone or network there is in planet earth. Constant dropped calls if they even go through. And getting support or try to talk to someone. Forget it ain't happening. I am trying to let people know that DO NOT get sucked in like I did. The phones are garbage and they don't have the satellites like real sites. Do yourself a favor and try anything besides this company. My self I'm going to Verizon. But explore your options of course. But don't fall into their trap. I'm working on a refund or suing them. Good luck

Spoke to CS rep. Ricky. AWESOME & EXCELLENT. A KEEPER, WENT ABOVE THE CALL OF DUTY. TOOK TIME OUT, FOR MY SITUATION AND UNDERSTOOD AND DID HIS BEST TO RESOLVE MY SITUATION

I have not had one problem with the service since I started. I recently went back out and got the buy one Samsung Galaxy Light and get another for free for $29.00. Its a great deal and I don't envy my boss when he pays his $800+ per month with AT&T and I pay $100.00 per month. He has 4 phones on his plan and I have 4 on mine and I get better customer service and pay way less and have the same model of phone.

I made a visit to the MetroPCS on 1334 E Apache Blvd Tempe Az *******. Magali helped me with my decision on which phone to get. And helped me activate a phone for my daughter. She did a good job keeping a good conversation going while she was working on my phone. Great customer service Magali thank you so much.

I couldn't pay my payment this month so my phone was shut off for non payment for 7 days. I got into a bind I just couldn't afford to pay this month. Then I receive a message from metro pcs saying" we got your back this month and made your $50 payment for you, just a reminder on how much we appreciate you as a customer". I was totally floored by this message. I literally bursted into tears. I've been having some really bad money issues and nothing was going right for me. Metro pcs obviously is very compassionate and understanding. I've only been with them 1 year n switched from cricket and never has any phone company, did such a kind jesture. Thank you metro pcs and I promise to stay a loyal customer to you.

From the time my husband and I walked in the door we were given professional customer service. He was knowledgeable about the products and took his time giving great service! Good job MARIO! Thank you

Love going to the metro store on Broadway Vicky is a good worker she does a great job love going there

We went to Daytona Beach Metro pcs store. Had a very well mannered cellphone technician. Had a great sense of humor. Marquis will be a wonderful person in his work at Daytona Beach Metro PCS store And in his life. We will be visiting this Metro Pcs in the future. The address is Metro by T-mobile 104 N. NOVA Rd Daytona Beach Florida. KEEP UP THE GREAT WORK METRO PCS!