Merrill Edge

Everyone I call there's always a 45 minute wait time i find this absurd and it's getting me frustrated at this point and I'm just really thinking if letting this go at this point!

The customer support and it's attitude to customers it the worst. Part of my stocks was blocked due to OFAC instructions, Merrill just moved the assets to an escrow account without direct notification me as a customer, when asked 7 times now for written confirmation that these stocks are still mine, and just blocked, refused to provide any written statement confirming my ownership of the blocked asset. I have the same stock blocked in TD Ameritrade and JP Morgan accounts, by they, in contrast, provide all the statements with proof of ownership for the blocked stocks, willing to support me as a customer. Quality of service is subpar, which is quite familiar to anyone who called Merrill support service and had to wait 2+ hours each time waiting for an available representative. Even when come to a personal appointment to Merrill rep at Bank of America, these folks do the same - call support and wait for 30+ minutes. I see them as a the worst brokerage firm in the market. Will run away as soon as I manage to transfer my stocks out.

Good luck making a phone call to customer service.
You will be on hold for hours, waiting to speak with a customer service representative for assistance with your problem(s).

Their was 9600.00 deposited in my account thatnever was returned by these people. They said they did it the morning of the day I had a friend that knew a supervisor with Bank of America and he did a 3 way call with Merrill, he and I. Merrill started the same delay tactics and this man said " no, we are finding out today what the problem is ". Then this supervisor goes into this frantic description of me being a internet fraudster that had a 9600.00 electronic transfer sent to my account. It was a test deposit sent by a financial institution handling the issuing of the estate. They instructed me to not spend it that it would have a use later on. Merrill tried to blow this up like it was a cardinal sin and tried to make me look like the son of El Chapo for this happening. I had no clue they were going to do this deposit. They wanted to do a deposit, let it show in the account and told me to not touch it. I said fine. That's all it was. They wanted to ensure it was set up correctly. After the 9600.00 was never returned by Merrill then the issuing bank was suspect of me and has been since. Of course no one at Merrill knows anything about it or cares to share with me a wire transfer document that they returned it. I reported this to the FBI and I have never got a response

You're better off with cashapp. Merrill has a day to vest, brokers fees, no voice recognition. Other apps are instant and FDIC insured. Don't let the brand fool. They're not efficient.

They initiated a margin balance without confirming with me that that is what I wanted to happen. I will be leaving them forever.