Unconscionable! Needed to do a freaking wire transfer. Hitting some keys on a computer requires seven separate phone calls. Driving to TWO different brick and mortar locations (BEAUTIFUL, EXTRAVAGANT BUILDING BUILT WITH OUR MONEY... EXCESSIVE BUILDINGS) only to be told there is nobody there that can help me. Then trying in vain to find a human being at a BofA location to help. Wasn't until the fifth phone call a form was mentioned which could have been completed days prior had I only been informed. Was disconnected TWICE on the phone.
Felt like they were trying to drive me to suicide! Told them as such. They BLAST THE CLASSICAL MUSIC SO LOUD WHILE ON HOLD that you have to adjust the volume then when they come back after fifteen minutes or so you can't hear them! Real smart! I begged them to stop putting me on hold with the music!
They lied and told me there would not be a charge. Then they charged me $24 for a wire transfer. This is how they get rich. Charge me after taking five days, SEVEN SEPARATE PHONE CALLS, and over two and a half hours on the phone for something that at the most only needed five minutes to complete.
I hate this company. I regret ever putting my money in any of their accounts.
The first transaction I did. I recieved an email telling me I I'd made a purchase that exceeded the amount I had in my account as cash to invest. I was convinced I'd put the order through twice and so canceled the order. Come to find out it was "only" a computer error on their end. IT COST ME OVER $1,200 when it was all over.
I absolutely hate them. I would never ever recommend them.
They lie about incentives too. I was supposed to get $500 for "choosing" to invest with them. Never did!
Time is more valuable to me than money. They wasted so much of my time.
They do not care about you or your life. They ONLY WANT YOUR MONEY AND THEY WANT TO KEEP AS MUCH AS THEY CAN.
Go anywhere else!

Merrill Edge Timeline

Dec. 2021 – I contacted Merrill Edge to have my IRRA Account liquidated.

The receiving broker sent transfer paperwork to Merrill Edge with instructions to wire funds.

01. 18. 22 – I contacted Merrill Edge to check on the status of the transfer of funds. I did not note the name of the representative I spoke with. He informed me that no paperwork had been received. I contacted the receiving broker and they overnighted the paperwork via FedEx. I believe Merrill Edge received the original paperwork but did nothing with it.

01. 22. 22 – I talked with Jason who informed me they did receive the paperwork from the receiving broker today and he will expedite the transfer and that it takes 3-5 days for an expedite.

01. 25. 22 - I talked to Robert who informed me that this account was a mess and he did not understand why it was taking so long. He gave me his direct phone number and promised to follow up and keep me informed. He did not do this nor is the phone number valid as there is no option to enter his extension number.

01. 27. 22 – I talked to Andy who informed me the check will be "mailed" today by end of day. This is the FIRST time anyone said to me that a check would be sent via regular USPS mail! He informed me that they do not do wire transfers because the government would look at the wire as a disbursement and that could cause the IRS to charge me taxes. This is the most absurd comment as I could easily show the IRS that it was not a disbursement. He again told me they do not do wire transfers and this is the normal process. He refused to allow me to pay for Certified Mail as I am concerned a check that size could easily get lost with no method to track. Who puts a check this size in the mail? How irresponsible!

02. 01. 22 – I talked to Ron, he offered to take this to his manager and I asked to speak to his manager directly because the funds are still with Merrill Edge. Ron's manager is Crayton and he assured me Crayton would call me.

02. 01. 22 – I received a call from Glenn, not Crayton. He said Merrill does not send money via wire and that my paper work from Equity Trust clearly states the funds are to be mailed. He later clarified that he was looking at the paperwork incorrectly. He then explains that Merrill only uses ACAT to send funds because the IRS would not see that as a disbursement. I explained that to the receiving broker and they are set up to receive ACAT. The receiving broker sent ACAT directions to Merrill. However no one at Merrill saw this. Incompetence!

There are multiple emails where the receiving broker got involved to help me resolve the problems and even offered their FedEx account number to send the check. Merrill still refused!

02. 23. 22 – I left a voice mail for Glenn to let me know if the checked had been mailed yet and to please call me. He has not called me. Prior to my voice mail I sent Glenn an email asking for the status and Glenn has yet to reply. Unprofessional!

Today is 02. 25. 22 and I have not heard from anyone at Merrill and the funds still have not reached Equity Trust. I talked to XXXXX who informed me that the funds were withdrawn February 11. He put me on hold to see if he could find out when it was mailed. I told him I received a letter from Kesha, in Research and Development and that I need to speak with her as well. There is no phone number on the letter to contact her except the main number to Merrill Edge.

Merrill Edge is owned by Bank of America. STAY FAR AWAY from these organizations. They are great as long as they have your money but the very second you want to transfer your funds to another organization you are no longer important. No one in the Merrill Edge organization knows what the other has said or is doing. They did everything they could to stop a transfer.

02. 25. 22 I received a call from the receiving broker and the check has finally been received. Merrill Edge has the worst customer service I have ever experienced. I will never do business with Merrill or any of its affiliates.

Merrill Edge complaint website shows 18 complaints and only one has been resolved. That explains the service you will get with Merrill Edge. I am so glad my funds are no longer with this organization.