Mercari

Don't use this site! Item I purchased was broken. Company refused to help resolve the problem with the seller! The seller and I struck a deal to refund a portion of the sales price to have the item repaired. Mercari stepped in and prevented the deal that the seller and I mutually agreed to. Customer service did nothing but give me the runaround and repeatedly quote their return policy. NEVER USE THIS SERVICE!

First let me say that to get a hold of customer service is close to almost impossible! It's all FAQs that give you the run around. Best way is to go under "issues with buying something", then at that point, one can write to customer service under a headline that has nothing to do with your problem. But once they respond, it's like they are not even human. Repetitive responses and then they close the communication. You cant clarify any confusion and you are left with "WTF?" feeling. Its better to go through FB but even through there, I feel as if I am dealing with the dumbest customer service reps ever! Hey Mercari, save everyone precious time by at least not deleting certain transactions from our history. Just add "TRANSACTION CANCELLED". I need to know how much I am being refunded on an order that was damaged. No info on this transaction anymore and still no refund!

Mecari has ripped me off several times on shipping.
I weigh my items carefully and sell on 3 different sites. Mecari is the only one that had ripped me off.
First there shipping is high. Then when it gets to its destination. They say they have to charge me extra.so I didn't make a dime on 2 items in 2 weeks. Ridiculous.
And there customer service is useless. Says weigh your items.
I DO!
SO IF YOU WALK TO GIVE STUFF AWAY. MECARI.
THEY DO BAD BUSINESS

This is the world of evil weasels! Scams and scamps. App is hard to use, can't really use desktop computer at all. Must Download app. Buyers are shady people, they'll purchase without reading description then yell at you for thier own problems of not reading and return stuff. Mine was returned in an empty box like my mizuno new running shoes. Buyer blocked me so I couldn't respond to her email. Some Sellers seem scammy also I got a shirt wrapped in a ziplock bag with a mailing label slapped on it, oh joy! Many kids under 16 selling here. Not a site for grown ups. I'll go back to ebay despite thier problems

DO NOT BUY THROUGH MERCARI! I was called out of town for a few days, so missed the "only 3 day" window to report a deceitful sale of an item that was advertised as "NEW". It was not only used with dried food hardened inside, but the mechanism was broken and dismantled! In addition they will not even allow me to rate or review her to warn her future buyers that she is a fraud! Her name is Crystal Ann - DO NOT BUY FROM HER! I have been buying from all sorts of resell sites for years with wonderful success and supportive customer service to backup their customers on the rare occasion that things go wrong. I cannot believe that Mercari has set up a system that does not protect it's customers and would shield fraudulent sellers.

There are some genuine things I like about this app but it uses a terrible bait and switch method of offering coupons to get you to buy. "Have a friend create an account, get $__"
Nope. Never received the promised coupon. "Here's $_____ off your next purchase". Nope, not in my account. I contacted customer service and their response was that "the coupon expired", even though it was offered the second I completed my purchase. Another time I had an issue with a seller mislabeling the size and brand of an item I purchased and their customer service was again horrible. The app claims to protect or reimburse buyers but they refused to give me a refund, only credits. If Poshmark's shipping fee wasn't so outrageous, I'd never use this app again. Poshmark, Amazon, and Ebay all do such a better job of taking care of their customers.

I purchased a LV Sarah wallet damier azur. It was so beautiful in the in the pictures. When I received it, I had a frown instead of a smile. It was dingy and dull. It looked hideous. So I asked for a refund because of that. They denied my refund request and told me the purse was fine. The purse may be fine for you to wear but it isn't to me. So, I'm out of a few hundred dollars and stuck with this piece of crap. Never again! I'll never buy from them again. Beware of purchasing from them. These doctored up photos will have you fooled and there is nothing you can do about it! I uploaded a picture, I was only able to load 1. This is the purse (taken with the flash on) and it still looks nothing as bright as the picture the seller took.

I was sent a pair of shoes that literally fell apart the day after they arrived. Mercari refused to refund the purchase, gave the seller a great review, all because my complaint came in 7 minutes after their ridiculous "deadline". I sent them multiple e-mails, pictures, (there is no number to call) and just reiterated their "policy", and left me with no recourse.
AVOID THIS COMPANY! WORST CUSTOMER SERVICE!

Seller accepted my offer bid but couldn't process my payment. I tried to contact seller. You cant contact a seller until you verify your phone number. Well Mercari will not accept VOIP phone numbers or prepaid phone numbers.
What insanity. VOIP phones are about the only land line type phones in use today and I only use a prepaid Tracfone. I cant contact the seller he cant contact me. I tried a Discover Card and my PayPal account checking and credit cards. It will not accept anyone of them. I gave up and will never use mercari again.
And the poor seller is in the dark about whats going on
And their customer NEVER REPLIES BACK

I have had very few issues buying or selling on Mercari until recently... in the past 3 weeks I have bought probably 15 items and have had 5 of them cancelled by the seller AFTER SEEING THEM RELISTED FOR A HIgher amount! The seller agreed to a price with me and then some snakey buyer messages the seller and offers more... done sellers tell you flat out that's what's happening... other just cancel and ignore u... it's BS... a sale is a contract and buyers can't renig but sellers on Mercari can... They say they penalize them if they have too many canceled sales yet I see sellers who have sold one item and cancelled 12 items and they're still selling! So I don't really think there are rules in place to prevent this... and until there are, I don't think I want to use the site anymore...

Mercari is an absolute nightmare to work with. I have been fighting for two months to get a refund for an item I NEVER received. They denied my request and released my money to the seller when i received AN EMPTY BOX! You have to respond to an email they never sent in the first place within 24 or they automatically deny your claim. Please, do not do business on this app unless you want to have your money basically stolen from you.

I bought hair accessories and got scammed. Mercari offered to return them on line it said I had until the 8th of May mercari says I only had 3 days and voided the return I would not recommend buying from this site.

Seller sent wrong item. It is extremely difficult to contact customer service. You have to jump through many hoops just to get an email address. There is no phone number to be found anywhere. I sent photos and asked for correct item to be sent. The response I received was that my only option was to return the wrong item for a refund and this must be done within 3 days. Then I received an email saying my ticket was resolved and closed. No, it is not! I explained that I don't want a refund and I certainly do not want the hassles of printing a shipping label plus another errand to post office. I asked again for the correct item to be sent. I was told that the return is the only option. Shockingly horrific management and service. This entire operation is a scam. DO NOT BUY FROM MERCARI. COMPLETELY UNRELIABLE. YOU HAVE NO RECOURSE.