Mercari

I wish I could give s 0 rating. Site forced me to purchase a fake account item after I disputed and asked for a cancel. Yet when I wanted to just resale the same item they prohibited it for not being authenticated. I did not post that the item was real and I submitted all the necessary documentation. When they sent me notice that my sale was prohibited and I questioned why, they emailed me that they cancelled my account. Please do not order on this site they will rip you off! I was simply trying to recouped do of what I lost since I never wore them and didn't like them, thought maybe someone would. They have a feature to resale but in my case it wasn't allowed, wonder why?

Bought an Item that was supposed to be new, it wasn't. No possible way to contact seller or Mercari. Finally found & initiated return. Once you can contact Mercari, you have to sit & wait for them to reply, no way to contact except reply. Also my email has been cluttered with sales ads from them & if yo click "Unsubscribe" it takes you to an page that says "This site can't be reached". I also don't like seller ratings. If you don't rate a seller within 3 days, Mercari auto-reviews the seller for you. If you get CRAP & return it - you can't rate the seller so as to warn other buyers. Seller ratings can't be trusted

I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. So now I am more confident in buying from Mercari. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Thank you Mercari.

Do not rate or you will lose your money with no exception! They rush you to review the item. And then you find out afterwards you can't return it because you did the review. Just unacceptable, I purchase a 427.00 item to fine out from my mechanic that the item was discontinued and defective, I called right away and never get ahold of anyone and calls were being drop for being on hold to long and to find out the email I been sending to was incorrect. It was misunderstanding as a first time customer. The help desk was no help what so ever. Gave a $5.00 coupon for my next purchase. There will not be a next time. I spent way more than a 5.00 coupon.

Don't need to download the app to buy something but you sure as hell do if you want to get any help when there's a problem. Downloading their app on my already full storage in my phone is a big problem. With that worthless app on my phone it is slow and glitchy and keeps crashing. The number that you call just runs you around in circles. There is no live person to talk to if you need help. Overall mercari is a horrible place to shop with no customer service

I don't recommend selling on Mercari. If you're selling something really lightweight you shouldn't have any problems but heavier items you'll likely get charged extra fees AFTER the item has already been delivered. I weight my items and put in those exact weights when choosing shipping costs and it's never right. I always get charged between $6.00 and $10.00 extra when I know the weight I chose is correct. 2 times they made me purchase a whole new shipping label so I end up making $2.00 on something I should've made $15.00 on. Poshmark is better! Poshmark has a flat rate priority shipping close to $8.00 and you never get charged extra. I've also been scammed on Mercari 2 times and never got my money back.

1. There are plenty of spam buyers. They receive the item and damage it so they can have a legit reason to return.

2.If you buy 'brand new' electronics or appliances here and the device breaks down shortly after confirming receiving the item. They have NO responsibility. You can just open a dispute with credit card and get your money bank. But they will ban your account by saying you scammed you Mercari, becasue the stuff you received was 'as described' and you just wanted to get it with zero cost

3. Awful customer service, no customer phone number at all. It took then half a year to reply to my ticket.

The worse app to sell. I've been selling for years on different platforms and Mercari is so far the worse. I like to take good quality photos of my products and Mercari thinks it's stock photos. After I got my first warning, I've emailed them explaining the photos are mine and the model me and I could prove it. In the meantime, I got more warnings and for my surprise, my account was closed and they never even gave me the chance to show that I own the right of the photos. Ridiculous.

This company is no better than any other scam service available. They regularly jack their fees up for sellers and are constantly introducing restrictions that make it difficult for it to be worth using. They have zero customer service, zero care for sellers and buyers alike, and have zero regard for the business they are trying to "build".

I like selling on Mercari. The site itself is good, safe and I always get paid in a timely manner. But when things go wrong, then the trouble begins. Whenever I list a high end product, they suspend my account stating I have violated their rules, but they don't say which rules or why. I list authentic items, always. I violate no rules. They usually reinstate my account within 24 hours or less and sometimes they restore the listings and sometimes they don't. When I write to them, it takes a day or so for a response, and the response never responds the actual issues in my emails. It is very irritating. I appreciate they are trying to run a safe site, but given sellers selling is how they make money, they ought to treat sellers with more respect. I would sell so much more on their site but I only list about 25% of my products on Mercari because I don't want to hassle with them. It's ashame.

I recently purchased an item from "Swanlakenyc" on mercari. After 3 days(and receiving an email from Mercari telling me they reminded the seller to ship) I contacted the seller about shipping my item. Next, I received a cancel notice on my order. I contacted the seller again and explained that I did not ask for a cancel…. She said it was her discretion to cancel. I told her it would be my discretion to file a complaint, she then responded "I don't care" and blocked me. I'm assuming she did not have the item or sold it on another site. I have filed a complaint with Mercari…we'll see what they do.

This app is a scam they delete you for no reason and respond with automated customer service no number to call no email. They take your money can't contact them and they take ur money do not use this app it will only cause you headaches. Everyone should report them to BBB and have them taken down. They don't give you a chance to explain and figure out what happen just delete you like that. My question is who is responsible for this app?

I have been selling on Mercari for about 7 months now and have done well with selling items I no longer want or need. Couple of times I felt the customer service and the way they handle issuses I didnt feel like my concerns were valid and not answered. It has been about 3 weeks now and still dealing with them and think my items are now lost or stolen. The many different reps all telling different things like wrong shipping labels being created, they need to be more organized! There escalated shipping team must be blind. Feel free to contact me if you would like me to elaborate. I love being able to have another place to sell my stuff but my confidence in them is none.