Mercari

1. There are plenty of spam buyers. They receive the item and damage it so they can have a legit reason to return.

2.If you buy 'brand new' electronics or appliances here and the device breaks down shortly after confirming receiving the item. They have NO responsibility. You can just open a dispute with credit card and get your money bank. But they will ban your account by saying you scammed you Mercari, becasue the stuff you received was 'as described' and you just wanted to get it with zero cost

3. Awful customer service, no customer phone number at all. It took then half a year to reply to my ticket.

The worse app to sell. I've been selling for years on different platforms and Mercari is so far the worse. I like to take good quality photos of my products and Mercari thinks it's stock photos. After I got my first warning, I've emailed them explaining the photos are mine and the model me and I could prove it. In the meantime, I got more warnings and for my surprise, my account was closed and they never even gave me the chance to show that I own the right of the photos. Ridiculous.

This company is no better than any other scam service available. They regularly jack their fees up for sellers and are constantly introducing restrictions that make it difficult for it to be worth using. They have zero customer service, zero care for sellers and buyers alike, and have zero regard for the business they are trying to "build".

I recently purchased an item from "Swanlakenyc" on mercari. After 3 days(and receiving an email from Mercari telling me they reminded the seller to ship) I contacted the seller about shipping my item. Next, I received a cancel notice on my order. I contacted the seller again and explained that I did not ask for a cancel…. She said it was her discretion to cancel. I told her it would be my discretion to file a complaint, she then responded "I don't care" and blocked me. I'm assuming she did not have the item or sold it on another site. I have filed a complaint with Mercari…we'll see what they do.

I like selling on Mercari. The site itself is good, safe and I always get paid in a timely manner. But when things go wrong, then the trouble begins. Whenever I list a high end product, they suspend my account stating I have violated their rules, but they don't say which rules or why. I list authentic items, always. I violate no rules. They usually reinstate my account within 24 hours or less and sometimes they restore the listings and sometimes they don't. When I write to them, it takes a day or so for a response, and the response never responds the actual issues in my emails. It is very irritating. I appreciate they are trying to run a safe site, but given sellers selling is how they make money, they ought to treat sellers with more respect. I would sell so much more on their site but I only list about 25% of my products on Mercari because I don't want to hassle with them. It's ashame.

This app is a scam they delete you for no reason and respond with automated customer service no number to call no email. They take your money can't contact them and they take ur money do not use this app it will only cause you headaches. Everyone should report them to BBB and have them taken down. They don't give you a chance to explain and figure out what happen just delete you like that. My question is who is responsible for this app?

I figured I would try them out and the very first time I get burnt! Never again! Stick with Amazon people or order directly from the manufacture or department store. I ordered a pair of men's loafer shoes, size 13 for $30. I received them but they were made in China and Chinese size 13 which is equivalent to a size 9 US. So therefore the shoes didn't fit. I contacted the seller and they refused to refund and also contacted Mercari and they also refused to refund. So lesson learned. DO NOT USE MERCARI.

I have been selling on Mercari for about 7 months now and have done well with selling items I no longer want or need. Couple of times I felt the customer service and the way they handle issuses I didnt feel like my concerns were valid and not answered. It has been about 3 weeks now and still dealing with them and think my items are now lost or stolen. The many different reps all telling different things like wrong shipping labels being created, they need to be more organized! There escalated shipping team must be blind. Feel free to contact me if you would like me to elaborate. I love being able to have another place to sell my stuff but my confidence in them is none.

The only standard conditions are fair or good and new? We all know that F and G are the lowest and no one in their right minds would buy with that rating. They have to improve their app and add the Goldmine standard for rating the Lps for buyers from the sellers. Which have F,G,VG,VG+,E,NM,M- sealed. I have always ordered NM and if it's not then I send it back, on the sellers dime. Currently you can't do anything. Plus Marcari is pretty bad for me, a seller, to have to resort to this site with complaints.

No matter what I tried, they wouldn't or couldn't verify my card. I called my card company and told them I was trying to buy a power wheelchair from Mercari. They removed all restrictions for them plus I had enough money on it. I still did not get past verification. Over the course of four days, I corresponded with customer service twenty times and made countless attempts to buy it. Today I gave up.

As a seller I had a bad experience recently selling a wireless phone. I was unable to respond within 24Hrs. Of notice from secretariat about whether cancel or not cancel the deal. So, the arbitrator Mercari canceled and I am faced with the lost of my product which remains in the custody of the buyer without receiving any payment for this product. When asked they reply that this deal is closed, but if one party is at loss then how this is a closed deal. This is arbitration>? If so then it really sucks!

I had purchased a couple items on Mercari just fine. But I sold something for $100 and they have been holding my money every since. They will not "release" your money for transfer to your bank until you verify yourself. Three separate times I have "verified" through their instructions on the app and still NOTHING! Cannot speak to an actual person, only through email contact. I have gotten two replies to like 5 emails now and the last one said my selfie did not go through. Did it again and waiting again for a reply. I have a headshot right on my account page that matches my driver's license. This is ridiculous. They are holding MY money ransom for no good reason and I am very frustrated. Will NEVER sell with them again. Look them up on BBB, they have over 3,000 complaints! Should have looked at that before I sold anything. Crazy! Once they "limit" your account, you cannot do anything on Mercari. I have sent them lots of emails and only two times have they emailed me back.

They sent two payouts to the incorrect bank account. I asked for help and get the same BS canned messages over and over again. I begged them to verify my account information and they just ignore my request. Then I get an email from them stating that my issue has been resolved; which it has not. I filed a complaint with the BBB and they actually gave them the same canned messages I got. I think they wear you down and hope you'll give up.

She sold me a roomba j7* for $350 that advertised as in good condition. It arrived dead as door knob and she refuses to take it back. She is a very dishonest seller. I hope this review help others from being scammed by her

Mercari and its HORRIBLE customer service are a no-go! Don't waste your time. The customer service reps do NOT have any interest in resolving any of your issues if you are a buyer, and it means they lose out on money! They are not helpful AT ALL. I was missing an item I PAID FOR, and the customer service rep told me to go buy it from another seller after I had already paid for it! What type of customer service is that?!?!?

My first two purchases on Mercari were karat gold charm bracelets. The first one was advertised as solid gold with no clasp. After I received it I took it to my jeweler to have a clasp added. He told me that the bracelet and all except one of the charms were gold filled. I returned it for a refund. The second one was lost in the mail, I waited three weeks and a tracking number never showed up. These are the first and last purchases I will make on Mercari.